When I contacted support live chat yesterday TWICE they told me they didn't have any reports on connection issues and gave me a cookie cutter troubleshooting response.Citation:
Envoyé par FefeFefini
Square enix the issue PERSISTS and a lot of South American players are unable to play due to a problem with YOUR ISP
10 155 ms 155 ms 157 ms 4.68.37.222
11 161 ms 162 ms 161 ms ae-3.r22.miamfl02.us.bb.gin.ntt.net [129.250.4.20]
12 211 ms 210 ms 210 ms ae-2.r24.dllstx09.us.bb.gin.ntt.net [129.250.2.219]
13 216 ms 213 ms 215 ms ae-0.r25.dllstx09.us.bb.gin.ntt.net [129.250.2.80]
14 220 ms 229 ms 221 ms ae-2.r25.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
15 469 ms * * ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
16 472 ms * * ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
17 * 472 ms * xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
18 * 218 ms 218 ms 204.2.229.234
19 224 ms 222 ms 221 ms 204.2.229.10
10 155 ms 154 ms 155 ms 4.68.37.222
11 162 ms 160 ms 159 ms ae-3.r22.miamfl02.us.bb.gin.ntt.net [129.250.4.20]
12 211 ms 208 ms 209 ms ae-2.r24.dllstx09.us.bb.gin.ntt.net [129.250.2.219]
13 213 ms 213 ms 215 ms ae-0.r25.dllstx09.us.bb.gin.ntt.net [129.250.2.80]
14 223 ms 222 ms 220 ms ae-2.r25.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
15 217 ms 214 ms * ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
16 223 ms 222 ms 225 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
17 218 ms 219 ms 220 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
18 218 ms * 221 ms 204.2.229.234
19 220 ms 219 ms 221 ms 204.2.229.10
Contact your ISP and report this issue so that they may fix it, it is your responsibility to guarantee that players are able to access the service they are PAYING FOR. It's been 2 days since South American players had been dealing with this issue.