Just pre-ordered endwalker CE, but no confirmation mail / not in order history

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Originally Posted by Onweel2

Thank you.

Now it show up in my order history. However, it not show anything yet on Paypal or email paypal or email account. It is very strange.
and by no mean to order double or anything. I have order a second timn out of Panic. However, it show only one order in my order history. (So i hope it stay like that for i do not have to cancel the other one if the other one show up )

Now it already Sold out in eu store

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They limited us to one per person, so it's likely while it let you order two, as soon as one went through it would have canceled the other.

I was having the same problem when I preordered last night, but I got my confirmation email about 15-20 minutes after I placed my order and then it showed up in my order history as well. I feel like it was probably just the store being overwhelmed (there was a queue to get in when I was trying, so this would confirm that fact as well). I tried checking my credit card in the meantime to see if there had been any kind of "authorization charge" or anything that I could use to verify the order went through, but there wasn't even that - and in retrospect, of course not, because the SE store usually doesn't charge you for preorders until slightly before they ship or until you go in and manually force the payment ahead of time if you want (but you can't do that if it's not showing up in your order history).

It's not ideal for those of us who are the nervous types, but then I think best advice would be to just be patient for a little bit to see if your email confirmation comes through (be sure to check your spam folder and whatnot as well), and if you eventually feel like too much time has gone by and you haven't seen anything, you could always try reaching out to support.

Quote:

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Originally Posted by Onweel2

Thank you.

Now it show up in my order history. However, it not show anything yet on Paypal or email paypal or email account. It is very strange.
and by no mean to order double or anything. I have order a second timn out of Panic. However, it show only one order in my order history. (So i hope it stay like that for i do not have to cancel the other one if the other one show up )

Now it already Sold out in eu store

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Same for a friend of me. He received an error on his first order after payment, so he ordered a second time. The first order just showed up in his order history, so the second one will probably be cancelled I guess?
So maybe more will be available later today in the SE store.

You won't receive any paypal confirmation (as far as I'm aware) until they start shipping it and actually credit your paypal account. Currently you've only linked it, but didn't pay anything yet. The same happens when you pre-order merchandise. You don't get a paypal message until they actually ship it.

It takes some time. I got mine after a few hours.

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Originally Posted by Finalfreak

Same for a friend of me. He received an error on his first order after payment, so he ordered a second time. The first order just showed up in his order history, so the second one will probably be cancelled I guess?
So maybe more will be available later today in the SE store.

You won't receive any paypal confirmation (as far as I'm aware) until they start shipping it and actually credit your paypal account. Currently you've only linked it, but didn't pay anything yet. The same happens when you pre-order merchandise. You don't get a paypal message until they actually ship it.

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Same for me, I panicordered a second one after getting no notification or anything. :/

Now both of them show up in my order history, but only the first purchase allows me to cancel it. (which I find kinda strange)
I'll wait a bit, maybe the second one will automatically be cancelled. At least I hope it will. I'm kinda scared now to cancel my first purchase myself because I fear the second order may already be invalid and then I'll be left without any. xD

now i also have 2 order in history. what should i do.

Only first order can be cancel. This cancel option come very later. The second one no cancel option yet.

Really not know what to do.

Quote:

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Originally Posted by Onweel2

now i also have 2 order in history. what should i do.

Only first order can be cancel. This cancel option come very later. The second one no cancel option yet.

Really not know what to do.

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It's the same situation for me.

Personally, I'll just wait for my emails to arrive (which they didn't yet). Then I'll try to cancel the second purchase again.
If it's still not possible tomorrow, I will write the support and ask to cancel my second purchase and keep the first one. I guess, all we can do is wait now until we have more infos. :/

Hi

Now they cancel my 2nd order already. What about you ? your 2nd order gone from order history ? and any email or anything ?

Nope, mine is still there. But it's reassuring the cancelled yours automatically. I'll hope they do the same for mine :)

Didn't get any emails yet though.

EDIT: Now my second purchase got automatically cancelled aswell. ^^

It really does seem like the SE site is struggling with the amount of preorders, even 3 hours after you guys did all yours mine was sloooooow. Not so much the delivery, I got the email within a couple minutes, but the page loads were terribly slow, and my cart confirmation showed nothing for quite literally 5 minutes. I logged out, and back into the SE store and everything was there, and I was able to finish the purchase.