There is a difference from listening and doing. I strongly believe they listen, but they may not do everything they hear. In some ways that is good, how many ideas have you seen? Some are too expensive, or bad, or don't fit the game, or ruin a content for someone else. I could easily put some of my desires under expensive lol (instances housing, complete glamour log, certain jobs, etc). Of course something's you wish they did spend the big bucks on but... Yeah.. lol.
They can't do everything even if all things were good ideas. I've seen a lot of content adjust based on forum comments, myself included. I think people would see this more if they extended their time frame to about 6 months, since ideas can't be represented instantly.
Even healer I believe was based on feedback. A lot of people commented that they wanted to heal focus... Obviously that didn't quite go right, since they just removed damage options without keeping the need for healing through all scaling of content (when people first started the expansion they were actually healing more.... But then gear and new abilities kicked in and it didn't keep, but less choices to damage did).
May say it is too old to be reliable or whatever, but I did ask, part of another site, long ago, how they handle forum stuff. They said they compile feedback frequently from all forums and spend quite a bit of time reviewing it.
