Consistent crashing in cutscenes of 4.1 content and onwards in DX11

You can try to install this : https://www.microsoft.com/en-US/down...ils.aspx?id=35 and see if it helps.

Thanks for the suggestion but I have already tried that.

Ok, I just figured something out. When I received the error today, I could still see the cutscene playing in windowed mode. A cutscene I previously couldn't access without a crash was going through the lines as I set it to auto-advance. It went through the entire cutscene and the game loaded to the next area without an issue but the error message prevented me from bringing focus to the actual game. I couldn't dismiss the error without actually closing the game either. I can at least try to brute force some of these cutscenes to completion hopefully to get to Shadowbringers content and see if my issue persists.

Seems like the cutscenes mostly work (for a couple minutes) in windowed mode so maybe I am lacking vram (though the textures seem pretty low-res in cutscenes). I have found a relatively cheap 4gb GPU I have ordered but my subscription end before it likely arrives. I don't think I want to spend $12 to maybe play the game especially since I have already lost almost a month's worth of payed subscription time.

Ok, my new GPU came in. I installed it, tested it, and decided I will give $13 more dollars before calling it quits. Unfortunately, I am still crashing with a faster card and 4X that VRAM. Some sound files don't play either still.

Here is my new System Information with the new GPU:

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        C:\Users\armon\Documents
FINAL FANTASY XIV ONLINE        F:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU        AMD FX(tm)-8150 Eight-Core Processor            (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        2603
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        8092.355MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        9372.355MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 464.310GB    SYSTEM_FREEDISC_SPACE 56.430GB
SYSTEM_STORAGE        F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.875GB    SYSTEM_FREEDISC_SPACE 79.129GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY20
SYSTEM_GRAPHICS_CHIP        AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER        Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM        4076.180 MB
SYSTEM_GRAPHICS_SHARED_VRAM        4046.178 MB
SYSTEM_GRAPHICS_DAC        Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE        1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        26.20.11015.5009
SYSTEM_GRAPHICS_DRIVER_DATE        5/21/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        3 - S20B300 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID        {573B5A8D-F2AF-41BD-9757-57DDEE9110FB}
SYSTEM_SOUND_DEVICE_NAME        AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION        10.00.0001.0010
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        4/30/2019 00:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {071F8C10-8B85-11E9-8001444553540000}
SYSTEM_INPUT_NAME        HyperX Pulsefire Dart
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {096B8730-FB8A-11E7-8003444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {096DD120-FB8A-11E7-8004444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 24  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {07200140-8B85-11E9-8002444553540000}
SYSTEM_INPUT_NAME        HyperX Pulsefire Dart
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV: Mog Station - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.2.2
Battle.net
Control
Visual Studio Enterprise 2017
FileZilla Client 3.44.2
FileZilla Server
Glyph
GNU Privacy Guard
Google Chrome
Gpg4win (3.1.5)
HandBrake 1.2.2
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jGRASP
LAME v3.99.3 (for Windows)
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Microsoft Office Professional Plus 2010
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Adobe Premiere Pro CC 2018
Albion Online
Microsoft Office SharePoint Designer 2007
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Plex Media Server
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
vs_cuitcommoncoremsi
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Python 3.7.0 Standard Library (32-bit)
Plex Media Server
SDK ARM Additions
Windows IoT Extension SDK
icecap_collectionresourcesx64
Microsoft .NET CoreRuntime SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.7.0 Core Interpreter (32-bit)
vs_cuitextensionmsi_x64
Python 3.7.0 Add to Path (32-bit)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
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Windows SDK for Windows Store Apps
Microsoft UniversalWindowsPlatform SDK
Windows SDK AddOn
Visual C++ Library CRT Appx Resource Package
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
vs_filehandler_x86
Microsoft Visual Studio Setup Configuration
vcpp_crt.redist.clickonce
Java 8 Update 221
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
HyperX NGenuity Software
Kits Configuration Installer
FINAL FANTASY XIV ONLINE
Microsoft .NET Framework 4.6 Targeting Pack
Minecraft
Windows SDK EULA
Microsoft .NET Framework 4.6.1 SDK
vs_Graphics_Singletonx86
Windows SDK Desktop Libs arm
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Windows SDK for Windows Store Apps Contracts
Dukto R6
vs_minshellinteropmsi
Chrome Remote Desktop Host
Hi-Rez Studios Authenticate and Update Service
TypeScript SDK
vs_communitymsires
Visual C++ Library CRT Desktop Appx Package
vs_codeduitestframeworkmsi
Windows SDK Desktop Headers arm64
Python 3.7.0 Executables (32-bit)
icecap_collectionresources
Microsoft .NET CoreRuntime For CoreCon
Windows SDK Desktop Headers x64
Java Auto Updater
SDK ARM Redistributables
Windows App Certification Kit SupportedApiList x86
Windows SDK Desktop Libs arm64
Microsoft Visual C++ 2017 X86 Debug Runtime - 14.16.27033
VS Immersive Activate Helper
Microsoft .NET Framework 4.5 Multi-Targeting Pack
vs_SQLClickOnceBootstrappermsi
Windows SDK Signing Tools
Universal CRT Redistributable
Windows Software Development Kit - Windows 10.0.17763.132
Google Update Helper
Photolemur 3
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
Microsoft System CLR Types for SQL Server vNext CTP1.6
windows_toolscorepkg
vs_networkemulationmsi_x64
vs_minshellmsi
Python 3.7.0 pip Bootstrap (32-bit)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
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MSI Development Tools
vs_minshellmsires
vs_enterprisemsi
Windows Mobile Extension SDK Contracts
Windows SDK Redistributables
Microsoft Visual C++ 2005 Redistributable
WinAppDeploy
vs_communitymsi
Python 3.7.0 Test Suite (32-bit)
MTG Arena
Path of Building version 1.4.123
Microsoft NetStandard SDK
Adobe Photoshop CS6
Windows App Certification Kit x64
WinRT Intellisense PPI - Other Languages
Windows SDK for Windows Store Apps Headers
Universal CRT Extension SDK
Windows Phone SDK 8.0 Assemblies for Visual Studio 2017
WinRT Intellisense IoT - en-us
Hextech Repair Tool
Microsoft Portable Library Multi-Targeting Pack
Windows SDK Desktop Tools x64
WinRT Intellisense PPI - en-us
Microsoft Visual C++ 2005 Redistributable
Visual C++ Library CRT Appx Package
vs_cuitextensionmsi
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
Python 3.7.0 Tcl/Tk Support (32-bit)
Microsoft .NET Framework 4.6.1 Targeting Pack
WinFlash
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Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1)
Microsoft Office SharePoint Designer MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1)
Microsoft Office Proof (English) 2007
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Microsoft Office Proof (French) 2007
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Microsoft Office Proof (Spanish) 2007
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2007 Microsoft Office Suite Service Pack 1 (SP1)
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Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Shared Setup Metadata MUI (English) 2007
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
vs_clickoncebootstrappermsires
Windows SDK for Windows Store Apps DirectX x86 Remote
Microsoft_VC80_CRT_x86
Windows Desktop Extension SDK Contracts
Windows SDK for Windows Store Managed Apps Libs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows SDK Desktop Tools arm64
AMD Settings
Visual C++ Library CRT Appx Package
Windows SDK for Windows Store Apps Metadata
Stopping Plex
vs_filehandler_amd64
Easy Subtitles Synchronizer
icecap_collection_neutral
vs_FileTracker_Singleton
Windows Simulator - ENU
Microsoft .NET Native SDK
vs_clickoncebootstrappermsi
TP-Link PLC Utility
Windows Team Extension SDK
Microsoft TestPlatform SDK Local Feed
Python 3.7.0 Documentation (32-bit)
Windows IoT Extension SDK Contracts
IntelliTraceProfilerProxy
Windows SDK Desktop Libs x64
WinRT Intellisense UAP - en-us
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
vs_codecoveragemsi
Windows Mobile Extension SDK
Python 3.7.0 Development Libraries (32-bit)
Entity Framework 6.2.0 Tools  for Visual Studio 2017
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
Windows SDK for Windows Store Apps Tools
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Windows SDK Desktop Headers arm
PDF Settings CS6
vs_devenvmsi
vs_professionalmsi
Windows SDK Modern Versioned Developer Tools
Black Desert Online
Visual C++ Library CRT Desktop Appx Package
vs_BlendMsi
Launcher Prerequisites (x64)
Windows SDK Desktop Headers x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows SDK Facade Windows WinMD Versioned
Universal CRT Headers Libraries and Sources
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
Visual C++ Library CRT ARM64 Appx Package
Universal General MIDI DLS Extension SDK
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for  (KB2504637)
Visual C++ Library CRT ARM64 Appx Package
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Universal CRT Tools x86
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
Windows SDK Desktop Libs x86
Windows 10 Update Assistant
Python Launcher
Apex Legends
Windows SDK for Windows Store Apps Libs
HL-2240
Asmedia USB Host Controller Driver
TegraRcmGUI
WinRT Intellisense Desktop - Other Languages
WinRT Intellisense IoT - Other Languages
Windows SDK ARM Desktop Tools
Windows Desktop Extension SDK
Windows SDK
Visual C++ Library CRT Desktop Appx Package
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
ABBYY FineReader 11 Corporate Edition
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Brother MFL-Pro Suite HL-L2380DW series
Windows Simulator
Windows SDK Modern Non-Versioned Developer Tools
Python 3.7.0 Utility Scripts (32-bit)
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AMD Software
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Dota 2
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Microsoft SQL Server 2012 Native Client
Microsoft ASP.NET Core 2.1.12 Shared Framework (x64)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
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Update for Windows 10 for x64-based Systems (KB4023057)
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Universal CRT Tools x64
Free Download Manager
AMD Settings
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
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Epic Games Launcher Prerequisites (x64)
Microsoft Visual Studio Installer
Java(TM) SE Development Kit 10.0.2 (64-bit)
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Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft SQL Server 2016 LocalDB
Windows SDK DirectX x64 Remote
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Image Composite Editor
Microsoft System CLR Types for SQL Server vNext CTP1.6
AMD DVR64
Photolemur 3
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
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Microsoft .NET Core Runtime - 2.1.12 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe        00001D88
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe        0000287C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe        00002FF8
C:\Program Files\WindowsApps\Microsoft.GamingApp_1909.1001.12.0_x64__8wekyb3d8bbwe\app\Xbox.exe        00001DA4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe        00001F84
C:\WINDOWS\Explorer.EXE        00000870
C:\WINDOWS\system32\DllHost.exe        00002478
C:\WINDOWS\system32\SettingSyncHost.exe        00002534
C:\WINDOWS\system32\cmd.exe        00002CBC
C:\WINDOWS\system32\conhost.exe        00002558
C:\WINDOWS\system32\sihost.exe        000018FC
C:\WINDOWS\system32\svchost.exe        00002204
C:\WINDOWS\system32\taskhostw.exe        000019A0
C:\Windows\System32\RuntimeBroker.exe        00002038
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe        00001E3C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        0000192C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        000024FC
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe        00002D68
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00002640

---

I am now within the System Requirements listed here and still have issues. So I have tested this game across 3 configurations on 2 different systems with different versions of windows and a clean install of FFXIV yet still have issues. I am hoping for a solution by the end of my month's subscription or I can not continue paying for a game I can not play.

Just so summarize my issue: I do not crash in any <4.X content including all of Stormblood/4.0. I do not crash in normal gameplay nor do I crash in unvoiced cutscenes and some voiced cutscenes. I only crash in cutscenes where I notice there are voice lines missing that don't play. I have troubleshooted thoroughly as far as to buying a new GPU to meet the requirements and have monitored my system's condition during the crashes. The errors don't actually seem critical since the cutscenes continue to play sometimes in the background but I can't continue them or bring the game back into focus because of an error message that force-closes the game. I have tested across multiple systems, hardware types (Intel&AMD CPUs and NVIDIA&AMD GPUs), and have used windows 10 versions ranging from 2018 to the most current version.

An update: I was able to go through all 4.4 cutscenes without crashing or missing voice lines. 4.1-4.3 cutscenes are still crashing or have missing voicelines when I replay them at an Inn but I can now probably work my way through the rest of 4.X content without crashes and go towards Shadowbringers. Seems like the issue is not related to my system.

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling the game and reinstalling it on the C drive?


Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for the reply.

If you have not done so already, could you try uninstalling the game and reinstalling it on the C drive?


Thank you for posting in the Final Fantasy XIV Technical Support Forums.

---

Yes, I already tried that. My second computer was already on the C drive and I reinstalled on there as well. I have gone through most of 5.0 cutscenes and have not had a single crash. I still can not play 4.1-4.3 cutscenes without crashing though. That includes raids and dungeon intros from those patches.