Dear Square Enix and ScaleFast

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Originally Posted by Paladinleeds

You won't be able to get an official answer from them on the forums. At worst, you might have to threaten them with a lawsuit if they're refusing to respond. it sucks, but I'm afraid the people responsible for that don't check and answer the forums, so you'll need to continue emailing them about it. Is it possible they've been inundated with emails and they can't keep up?

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I sent an email last Wednesday , no answer

I submitted a ticket from the SE store asking about tracking my order today. No answer

I'm only pushing cause they game is "actually" out tomorrow .

This is unacceptable

Quote:

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Originally Posted by Paladinleeds

You won't be able to get an official answer from them on the forums. At worst, you might have to threaten them with a lawsuit if they're refusing to respond. it sucks, but I'm afraid the people responsible for that don't check and answer the forums, so you'll need to continue emailing them about it. Is it possible they've been inundated with emails and they can't keep up?

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I'm waiting on a reply from last week (near 10 days ago actually after the order had been in preparing for a couple of days) . Sent a 2nd message this morning at just after 9am, not a peep out of them.

Near £200 for this and to be honest I expect a better service than I am currently getting, I've seen on Reddit some people have their CE with NO tracking number issued and their order page stills says "preparing order". It's shocking.

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Originally Posted by Mature

Sorry just checking email and there is nothing.

We are talking about an item that costs nearly £200 is not like I'm buying a music CD or a bloody book.

I response will be appreciated.

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Well, forums might not be the best place for help. I would just assume if I -just- got my tracking number, others might be a little last min too. I preordered the first day, so if mine just got processed it might take a little more time.

Same issue. Pre-ordered from SE EU store on the same day the pre-orders became available. Money have successfully been taken from my bank account. And still no shipping email. :(

I am in the same position.
I paid the extra for package tracking, and I have no code to even track in my emails.
SE already charged me £185.28 for the game on 29/5/17.

I'm pretty sure they handled HW far better because I don't remember a single bit of worry from it.
4.0 has been a terrible launch from all angles.

Package arrived on time. Past history shows it was sent to Bham on the 19th and arrived here on the 20th. All is well. The only scare is not knowing sooner. However it works with couriers might provide difficult to relay messages to SE and customer efficiently.

Regardless package arrived on day of release!

Have you checked junk/spam folders as well as on Gmail-promotions folders? The codes are sent dependant on when you ordered, and if you preordered should have been sent a couple weeks ago. At least mine was.

Yes I have. I did get one email on junk sometime ago. But there's nothing there this time

Still nothing, giving up hope of actually getting it in time don't remember having this much bother with heavenward >>

Damn..I did the conversion...and turned into a pretzel...wow.!!!

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Originally Posted by Ignnis

Still nothing, giving up hope of actually getting it in time don't remember having this much bother with heavenward >>

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When I pre ordered HW CE was pretty straight forward with emails regarding everything. With SB is like I'm dealing with a ghost seller