Dear Square Enix and ScaleFast

[Mature]

I decided to open a new thread to bring this to your attention due to the fact I'm not getting ANY answers from any of you both. (Send and email and no answer either)

I would like to know when is my Final Fantasy XIV collector's Edition is gonna be shipped. I have NOT received any email confirmation of shipping regarding this order (I haven't even got a tracking number at all) apart from the last one which goes:

----

Scalefast SAS
35 rue des Mathurins
75008 Paris
France

Date: 2017-05-05 08:58:19
Payment Date: 2017-05-05 08:58:19

Dear customer,

Your order is now completed. We thank you for your purchase.

Please note that your purchase is made between you and Scalefast SAS, a Square Enix Europe
trusted and authorized merchant for the Square Enix Europe products. If you paid by credit card, please look
for Square Enix Europe on your billing statement.

-----

Could you please address this as a matter of urgency as my card got charged £185.28 on the 29th of May.

I look forward to hear from you.

Regards

[Mature]

Anyone else having the same issue where you purchased the CE from the SE store and have not received any notification regarding despatch date , tracking numbers?

Plus do I have to wait until the CE arrives in order to redeem the extra items (mount etc etc)

Thanks

[Lauwen]

I'm having the same issue.

Same as OP, no response and no updates, awful service.

[Ignnis]

Yes I ordered my copy from them and have had nothing back, guys in a thread titled "remember to register your code" are also mentioning the stores lack of dispatch.

[Anarnee]

I literally just got my tracking email for my ps4 copy. Check again?

[Mature]

I literally just got my tracking email for my ps4 copy. Check again?

Where? On email's?

[Anarnee]

I just said tracking email!

It will be titled "Your Square Enix order number ****** is on its way!"

[Mature]

Sorry just checking email and there is nothing.

We are talking about an item that costs nearly £200 is not like I'm buying a music CD or a bloody book.

I response will be appreciated.

[Anarnee]

Sorry just checking email and there is nothing.

We are talking about an item that costs nearly £200 is not like I'm buying a music CD or a bloody book.

I response will be appreciated.

Well, forums might not be the best place for help. I would just assume if I -just- got my tracking number, others might be a little last min too. I preordered the first day, so if mine just got processed it might take a little more time.

[Ignnis]

Nothing here yet :/ really don't like it when they leave it till the last possible minute, not like we would have any advantage of having the copy a couple of days before the redeem went live.