Dear Square Enix and ScaleFast

[Mature]

I decided to open a new thread to bring this to your attention due to the fact I'm not getting ANY answers from any of you both. (Send and email and no answer either)

I would like to know when is my Final Fantasy XIV collector's Edition is gonna be shipped. I have NOT received any email confirmation of shipping regarding this order (I haven't even got a tracking number at all) apart from the last one which goes:

----

Scalefast SAS
35 rue des Mathurins
75008 Paris
France

Date: 2017-05-05 08:58:19
Payment Date: 2017-05-05 08:58:19

Dear customer,

Your order is now completed. We thank you for your purchase.

Please note that your purchase is made between you and Scalefast SAS, a Square Enix Europe
trusted and authorized merchant for the Square Enix Europe products. If you paid by credit card, please look
for Square Enix Europe on your billing statement.

-----

Could you please address this as a matter of urgency as my card got charged £185.28 on the 29th of May.

I look forward to hear from you.

Regards

[Mature]

Anyone else having the same issue where you purchased the CE from the SE store and have not received any notification regarding despatch date , tracking numbers?

Plus do I have to wait until the CE arrives in order to redeem the extra items (mount etc etc)

Thanks

[Lauwen]

I'm having the same issue.

Same as OP, no response and no updates, awful service.

[Ignnis]

Yes I ordered my copy from them and have had nothing back, guys in a thread titled "remember to register your code" are also mentioning the stores lack of dispatch.

[Anarnee]

I literally just got my tracking email for my ps4 copy. Check again?

[Mature]

I literally just got my tracking email for my ps4 copy. Check again?

Where? On email's?

[Anarnee]

I just said tracking email!

It will be titled "Your Square Enix order number ****** is on its way!"

[Mature]

Sorry just checking email and there is nothing.

We are talking about an item that costs nearly £200 is not like I'm buying a music CD or a bloody book.

I response will be appreciated.

[Ignnis]

Nothing here yet :/ really don't like it when they leave it till the last possible minute, not like we would have any advantage of having the copy a couple of days before the redeem went live.

[Paladinleeds]

You won't be able to get an official answer from them on the forums. At worst, you might have to threaten them with a lawsuit if they're refusing to respond. it sucks, but I'm afraid the people responsible for that don't check and answer the forums, so you'll need to continue emailing them about it. Is it possible they've been inundated with emails and they can't keep up?