Did not get Bennu mount :(

Of course right after I type that I receive the mount, lol...

Had the same issue. I'm guessing because it's account wide the reward request didn't ping it. I even tried logging out to no avail, but after closing the application out and restarting the launcher. It showed up.

Is that possible to do on PS4

Yes. Just hit the PS button on the controller and close the XIV app.

Thanks guys! Live SE chat said to submit a request to GM. AFter typing it in and sending...I got it lol

Bought mine before work; logged in after work and it wasn't there. Logged out and checked the forums for people with same issue; logged in and there it was, haha

It's hot off the presses, so it seems everyone just has to wait a bit.

This happened to me as well. I was about to start worrying, but it did finally come so I think maybe the server was just overloaded for a bit. There are a lot of people getting them right now.

Is everyone here blind? There is that "Request item delivery" button at the top right corner once you open the mailbox.

Exit the game completely and then log back in again. That should hopefully solve it.