Game freezes with a stuttering sound periodically

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Originally Posted by LaithSwain

So I'm starting to think that some communication between Realtek HD Audio and FFXIV is causing the problem for windows 10 users. I'd like some feedback from you guys if this works. Right Click on the speaker icon, click on playback devices and disable your realtek speaker or whatever is enabled through realtek. boot up FFXIV. after that you can go back to your recording devices and enable realtek again. if you dont see it right click and hit show disabled devices. the game has been running smoothly since that for me. unfortunately no audio in ffxiv.

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Has anyone tried this yet? I've yet to have the problem persist after following this.

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Originally Posted by LaithSwain

Has anyone tried this yet? I've yet to have the problem persist after following this.

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I,m having the exact same problem, game freezes with a weird stuttering sound (an infinite loop of the last sound playing) and I need to hard reset my pc. . There's no BSoD or anything, it just freezes.
Yesterday I've tried disabling my Realtek HD Audio via Windows, at first I've thought it worked, but today it freezed again, disabling the Onboard sound entirely via Bios has also not worked.

Also checked thermal paste
Cleaned coolers
Updated drivers
Reinstalled windows 10
Changed cables from HDMI to VGA
Checked/tested/swapped memories
Stress tested processor and GPU
Disabled USBs
Defragmented HDD
Underclocked GPU
Lowered in-game settings
Tried DX9 version
Installed VCRedist
/chkdsk
sfc /scannow
And probably other things that I can't remember

It's driving me crazy, I don't know what to do anymore @_@ but after seeing you guys having the same problem, looks more like a compatibility issue than a Hardware problem, and I hope it is x.x
If any of you find a fix for it, or any update at least, please post it here ;-;
Has anyone tried going back to Windows 8/7?

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Originally Posted by Killyk_Elenyak

I,m having the exact same problem, game freezes with a weird stuttering sound (an infinite loop of the last sound playing) and I need to hard reset my pc. . There's no BSoD or anything, it just freezes.
Yesterday I've tried disabling my Realtek HD Audio via Windows, at first I've thought it worked, but today it freezed again, disabling the Onboard sound entirely via Bios has also not worked.

Also checked thermal paste
Cleaned coolers
Updated drivers
Reinstalled windows 10
Changed cables from HDMI to VGA
Checked/tested/swapped memories
Stress tested processor and GPU
Disabled USBs
Defragmented HDD
Underclocked GPU
Lowered in-game settings
Tried DX9 version
Installed VCRedist
/chkdsk
sfc /scannow
And probably other things that I can't remember

It's driving me crazy, I don't know what to do anymore @_@ but after seeing you guys having the same problem, looks more like a compatibility issue than a Hardware problem, and I hope it is x.x
If any of you find a fix for it, or any update at least, please post it here ;-;
Has anyone tried going back to Windows 8/7?

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Make sure you're disabling it every time you relaunch FFXIV, but yeah this is a crazy inconvenience and i've yet to find a permanent solution.

Have either of you tried turning off power saving for your pci-e hardware? I had similar issues a few months back with my Radeon 7870, and disabling the power save mode fixed the issue for me. Some one else mentioned it on the first page too.

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Originally Posted by LaithSwain

Make sure you're disabling it every time you relaunch FFXIV, but yeah this is a crazy inconvenience and i've yet to find a permanent solution.

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I did, and by disabling it via BIOS windows don't even detect the sound driver, as if I had no sound card.

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Originally Posted by Deathgiver

Have either of you tried turning off power saving for your pci-e hardware? I had similar issues a few months back with my Radeon 7870, and disabling the power save mode fixed the issue for me. Some one else mentioned it on the first page too.

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It's turned off already =/

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Originally Posted by Killyk_Elenyak

I did, and by disabling it via BIOS windows don't even detect the sound driver, as if I had no sound card.



It's turned off already =/

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Based on everything and every account of reports I've seen for similar problems, it has to be an issue with windows 10 & ffxiv communicating.

Having the same problem with Windows 7. Tried everything suggested in this thread short of getting a sound card, and I still have the stuttering issues.

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Originally Posted by majickbunny

Having the same problem with Windows 7. Tried everything suggested in this thread short of getting a sound card, and I still have the stuttering issues.

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Can we start getting more information from people in terms of GPUs, CPUs, OS, and drivers for audio/video? Surprised this problem persists in Win 7.

OK, I finally got some canned air and blew out all the crud buildup in my PC. There was a lot of blockage in one of the case fans, but the CPU and GPU were basically pretty clean. I also turned off the power saving and changed my sound settings from stereo to dolby 5.1. I'll see about the speaker on/off trick if I continue to see problems.

STILL having this problem. hard locks, noise spam, have to reboot sometimes I get 5 min of play, sometimes I get hours, but it ALWAYS ends with a crash
all my drivers are updated, I'm using win 10, realtek audio hd, gigabyte g1 mobo that is updated. 2 msi 980s in sli. 12 gigs of ram. intel i7 980. love the game, but this is frustrating. also tried compatibility mode, and run as admin.