I am sorry to hear you are having trouble with this problem. We are doing our best to improve your experience with us and are working hard to solve your issue. This matter has already been brought to our attention and is currently under investigation by development. I recommend http://forum.square-enix.com/ffxiv/f...ing-to-Address or http://forum.square-enix.com/ffxiv/forums/638-Fixed for any updates in the future!
Good luck and have fun!