Steam payment HUGE price increase!

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Originally Posted by Kuwagami

People should be upset about SE waking up after 4 years and suddenly realizing that exchange rates have changed

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The USD price was way higher back then, actually. SE knew that and offered the price we had for over 3 years.

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Originally Posted by Kuwagami

What I don't understand is what they are upset about.

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People are upset because the change was made and no one was notified, the only way people actually became aware of this was through this thread or other players, not from SE themselves. I also mentioned that it was changed 1 month after Stormblood released so people bought the expansion but cannot afford to play it anymore and they can't be refunded because the time for it has expired. Also you said yourself you'd care if your sub got affected suddenly in a bad way, I'm not sure why you don't understand why people are upset right now...

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Originally Posted by Kuwagami

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As far as I've seen, the majority of people are complaining about the sudden nature of this, if you go back to the start of the thread you'll see that most people thought it was a bug.

Some other people have said it a couple posts ago, had they announced it beforehand there would be some grumble, but no one would be outraged, because it's completely within their rights to change their policies, what really pisses people off is the fact that they tried to hide it.

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Originally Posted by Kuwagami

Snip.

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Like people already said here, equality does not mean equity. Try to see for another perspective outside of your country, Brazil is a poor and corrupted country, we like to say that we do not live, we just survive, you want us to pay the same amount as you do just because you think this is fair ? even with the disparity of power of acquisition? Plus we are paying for things that we do not have, like servers, translation, support in your language and so on. Maybe if we had all of this them would be fair to pay the same as you.

Is sad seeing people that think that this is fair, just show the lack of empathy.

If it was the other way around, if americans got their sub adjusted to more, i'd be sad to have less ppl to play, not care about fairness or not, since i'm not getting affected anyway

It was a bad move period

Just sympathize ppl, it's not that hard

Subscription price is 9gbp in the uk, this equals to 36brl.
http://eu.finalfantasyxiv.com/product/#usage_fee

This means that square haven't removed the regional pricing from all places, and they havent brought all currencies in line with the global pricing structure.

Thus the official explanation is suspicious as there are still places officially with a cheaper subscription

(Also this kills the "it wasn't intended the existance of the cheaper sub" and the "everybody should pay the same" arguments, since officially square enix is offering a cheaper sub for uk residents)

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Originally Posted by Vizu00

Subscription price is 9gbp in the uk, this equals to 36brl.
http://eu.finalfantasyxiv.com/product/#usage_fee

This means that square haven't removed the regional pricing from all places, and they havent brought all currencies in line with the global pricing structure.

Thus the official explanation is suspicious as there are still places officially with a cheaper subscription

(Also this kills the "it wasn't intended the existance of the cheaper sub" and the "everybody should pay the same" arguments, since officially square enix is offering a cheaper sub for uk residents)

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Ok now it moves from a probably scam to guaranteed scam. GJ SE you are now scamming your customers.
And UK is not even have the russian and brazil income to justify that discount.

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Originally Posted by Vizu00

Subscription price is 9gbp in the uk, this equals to 36brl.
http://eu.finalfantasyxiv.com/product/#usage_fee

This means that square haven't removed the regional pricing from all places, and they havent brought all currencies in line with the global pricing structure.

Thus the official explanation is suspicious as there are still places officially with a cheaper subscription

(Also this kills the "it wasn't intended the existance of the cheaper sub" and the "everybody should pay the same" arguments, since officially square enix is offering a cheaper sub for uk residents)

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Whoa I just checked that info and you're right...... I have no words

Edit: Also I've found out that £8.99 is the equivalent of $11,68 vs the standard $14.99

They went full SICKNESS MUST BE PURGED.

I spent 3 days fighting the temporary session forbiden so I could register in the forum, using a lent phone just to post this info, you guys have fun now =p

Wow, it dawned on you that you were being deceived by the SE....

I certainly understand that subscriptions in other countries are cheaper, but what they were hurt by Russia and Brazil, that's what I do not understand! A very strange company policy, here smacks of legal proceedings, and I can win a case....

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Originally Posted by Vizu00

Subscription price is 9gbp in the uk, this equals to 36brl.
http://eu.finalfantasyxiv.com/product/#usage_fee

This means that square haven't removed the regional pricing from all places, and they havent brought all currencies in line with the global pricing structure.

Thus the official explanation is suspicious as there are still places officially with a cheaper subscription

(Also this kills the "it wasn't intended the existance of the cheaper sub" and the "everybody should pay the same" arguments, since officially square enix is offering a cheaper sub for uk residents)

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now we're sure that BRs and RUs some kind of unwanted players. :/

/tinfoil hat
suspicious timing for this considering how the world is going

If the UK price gets adjusted without any warning I wonder what the response would be?

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Originally Posted by Texa

If the UK price gets adjusted without any warning I wonder what the response would be?

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If that happens it is only fair that it must be in a forum post burried in a 70+ pages thread 2 days later

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Originally Posted by Texa

If the UK price gets adjusted without any warning I wonder what the response would be?

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Quicker and they would warn 45 days before. That's how they see our countries, so let's not forget this and always remember every time we looking to buy a product from SE, this at least is within our power to do.

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Originally Posted by Texa

If the UK price gets adjusted without any warning I wonder what the response would be?

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won't happen on as big of a margin, from what I've seen the UK currency price is far closer to the US currency price than the russians or brazilians were. The Russians and Brazilians were paying like 1/3 of the price other players were paying if you look at the exchange rates

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Originally Posted by Myrkana

won't happen on as big of a margin, from what I've seen the UK currency price is far closer to the US currency price than the russians or brazilians were. The Russians and Brazilians were paying like 1/3 of the price other players were paying if you look at the exchange rates

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Brazil entry sub was around 9usd, not 1/3 of the price, russian sub was around 5 usd

Also the difference between brazil standard and uk standard was around 3 brl, which would be a fair increase considering the country situation

Very nice SE (Y) could you explain why UK players are paying less? This is looking more like a purge.

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Originally Posted by Myrkana

won't happen on as big of a margin, from what I've seen the UK currency price is far closer to the US currency price than the russians or brazilians were. The Russians and Brazilians were paying like 1/3 of the price other players were paying if you look at the exchange rates

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But if is so close why don't they increased too ? I bet that is because they thought that russians and brazilians would stay silent because they are the minority.

I would really like an official explanation as to why only brazilian/russian prices were adjusted and UK players can still pay a different amount for their subscription. I've been doing my very best to keep my posts here polite and free of unfair accusations but this whole thing is only getting worse as time goes by. Please stop pretending we're invisible.

So yeah, now they can't come saying the price was not in line with global pricing, seeing as we used to pay 33 BRL for the sub and the UK pays the equivalent of 36.75 BRL which is barely more than a dollar difference.



Well, can I pay the UK price now or are we raising their prices too? /s

Post is up on reddit, I hope the mods don't take it down

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Originally Posted by IzumiOgata

So yeah, now they can't come saying the price was not in line with global pricing, seeing as we used to pay 33 BRL for the sub and the UK pays the equivalent of 36.75 BRL which is barely more than a dollar difference.



Well, can I pay the UK price now or are we raising their prices too? /s

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If its really true, then we'll see how much of the "but you weren't paying the same as we were" the UK is gonna get.

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Originally Posted by Kuwagami

Nope, I am not living in the USA. I'm European, which you could guess from my world I guess.

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Oh, so another area where prices are nicely adjusted for your currency. Wait, Europeans have regional pricing too... and pay a bit less than Americans do. WUH OH


edit: to be more productive:

Yes, absolutely, if SE decides that everyone must have a 'one price for all' policy, then whatever, they can do what they want, I absolutely wouldn't agree with it and you would see your prices going up too and it would make the game inaccessible for some people. BUT. They absolutely could have and should have warned people in advance before suddenly raising their subscription price by up to 300%, right after the launch of an expansion. Everyone here has the right to be annoyed and angry and ask what is up with this. People who don't live in Brazil and Russia also have the right to be suspicious, because if this isn't some weird stuff then I don't know what is.

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Originally Posted by Vizu00

I spent 3 days fighting the temporary session forbiden so I could register in the forum, using a lent phone just to post this info, you guys have fun now =p

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You, sir, are a hero and I salute you.

Now, on topic.
The new prices bite for the players affected by them, there is no denying it. But SE has the right to set the price for their game, regardless of what people think is "fair" or "equal" based on economy, minimum wages, currency conversion or any of those things that have been repeated in this thread a hundred times. I do not dispute that SE is entitled make their prices whatever the heck they what, no matter how negatively it affects their playerbase.

But as I said about 30 pages ago, what does tick me off (I would love to use stronger language here, but don't want to give the mods an excuse to ban me or delete my posts) is how SE handled this "adjustment." And the list of grievances against SE's customer service policies just keeps growing.

1- We were given no warning before our sub prices went up. No matter how you spin it, an adjustment where the price goes up is an increase.
2- After the fact, we were flat out ignored for two days before we got any sort of official response which finally came in the form of a single forum post before they went back to ignoring us.
3- SE timed the unannounced increase to take effect precisely after the refund period for Stormblood expired. So now large groups of people who paid a decent chunk of money for something can't use it because they can no longer afford the sub and also can't return it.
4- SE is apparently being very heavy handed in modding this thread, deleting or removing posts which talk about contacting media outlets or insisting on getting their refunds and then banning the people who make them.
5- Now we come to find out that these new "adjustments" to make sure everyone is paying the "same" sub fees only applies to BR and RU subscribers and that there are other regions out there who are still paying less.

This whole mess just stinks of, at best, incompetent PR and community management or, at worst, outright unethical business practices on SE's part. And all of this is on top of the fact that we (non-NA/Japan subscribers) are constantly being either quietly ignored or intentionally shafted by SE in terms of customer support.

Maybe the NA business folks should start playing the SE quest-lines themselves and give the reevaluation of living a good life some thought:

http://i.imgur.com/2Xezp4n.jpg


Business or not people are not numbers on your screen and they never will be.

http://i.imgur.com/byZDvje.png

Seeing the UK sub price compared to the US one worries me, it's definitely not about making all prices fair anymore. Maybe they should prove it by increasing the UK sub fee to £24.99/mth (to put it into perspective of what they did to the Russians). Though since the UK is a very rich country I'd say go even further and make it £500/mth. Maybe then we'd be able to get the Russian's and Brazilian's situation fixed because of how much of an uproar that would cause. But remember, no warning or anything about it. This is basically the situation I see the Russians/Brazilians in.

Thanks a lot for the info, Vizu00! It really helps our point of view, man.

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They went full SICKNESS MUST BE PURGED.

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We're nothing but FILTHY RATS!

SE is being slopeh.

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Originally Posted by Paladinleeds

Seeing the UK sub price compared to the US one worries me, it's definitely not about making all prices fair anymore. Maybe they should prove it by increasing the UK sub fee to £24.99/mth (to put it into perspective of what they did to the Russians). Though since the UK is a very rich country I'd say go even further and make it £500/mth. Maybe then we'd be able to get the Russian's and Brazilian's situation fixed because of how much of an uproar that would cause. But remember, no warning or anything about it. This is basically the situation I see the Russians/Brazilians in.

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That would be a pretty great way to erode away any sympathy UK players have for those affected. Especially since we've already been screwed over in the past by the way in which promotion campaigns have been handled.

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Originally Posted by Theodric

That would be a pretty great way to erode away any sympathy UK players have for those affected. Especially since we've already been screwed over in the past by the way in which promotion campaigns have been handled.

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I agree. Did you lot even get a promotion for the flying nimbus? From what I heard it was only in Germany, for buying 24 cans of Dr pepper and it costed a lot more than the 20 USD NA players had to spend on Amazon to get the items. I think the way things are priced have to be different in different countries. If they don't do that, they'll only get players from US, UK, the EU and JP. A lot of ppl in SEA, South America, and Africa love games and will join if they get a regional pricing. I mean, even Amazon Kindle unlimited is cheaper in Brazil coz they know we can't pay 10 USD a month, specially given that we pay more taxes and a Paperwhite costs a lot more here, just like Heavensward did on Steam in Brazil.

I dont wanna our European friends getting screwed too. Many were also unable to log on Sarg some weeks ago, just like me so I feel ya.

I think the regional prices are a great idea and I wanna see SE embrace it. Not just because it suits me, but because thats one of the things that keeps big MMOs on the run. I've been suporting the game for a while, there is a lot of things I think they have to improve and I wanna see FFXIV having a big playerbase in order to make that happening.

And no, we got no promos for butler/maid outfits or the cloud. Since we play on NA servers, at least we could get the butler/maid buying stuff from Amazon. Lots of great people from NA donating codes too, that helped!

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Originally Posted by gustavray

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Not that I'm aware of. We're supposedly getting the promotion items thrown onto the Mog Station at some point but that could be years from now if the Moogle Suit from the Fan Fest promotion a few years ago is any indication. There's a pretty long thread detailing the problems with the European promotions and I fear that, much like that thread this one will receive minimal responses and just be left to slowly fizzle out. As much as I love the game I do hope we see more attention spent on addressing situations such as these before they become a problem in the first place.

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Originally Posted by Theodric

Not that I'm aware of. We're supposedly getting the promotion items thrown onto the Mog Station at some point but that could be years from now if the Moogle Suit from the Fan Fest promotion a few years ago is any indication. There's a pretty long thread detailing the problems with the European promotions and I fear that, much like that thread this one will receive minimal responses and just be left to slowly fizzle out. As much as I love the game I do hope we see more attention spent on addressing situations such as these before they become a problem in the first place.

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It's really sad to see that only NA players in North America and JP get any attention in this game. I heard that the promotions im Japan were some sort of collection of points for buying anything at 7/11. My friend bought bottles of water to get enough points for a butler outfit. Turned out his account was NA so he gave the code to a Japanese player

This is 200% stupid. I mean, from the way of things it looks like SE is totally blind to any region that isn't japan or usa.

That's nothing new. Almost every Japanese company is like that as it stems from post WW2 deals they have with USA. They don't want to make their USA overlords unhappy, but the rest of the world... eh, who cares.

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Originally Posted by Korihu

Oh, so another area where prices are nicely adjusted for your currency. Wait, Europeans have regional pricing too... and pay a bit less than Americans do. WUH OH

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We are actually paying a bit more. Only UK pays less because their money tanked recently with Brexit and whatnot (and that's totally unfait to BR and RU players considering SE announced it as a "put prices in line with the USA").

As for the rest, I already said that the fact they never warned about price adjustement sucks and is a huge mistake on their part. The only point I'm disagreeing with some people here is that SE has all the right they want to do so, even if that is both a huge PR mistake and a shady move

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Originally Posted by Kuwagami

I really don't want to sound like a jerk, as I know it sucks a lot for those of you that may not be able to afford the sub anymore, but... Doesn't that mean that you were paying your sub way less than anyone else for a few years? SE determined a sub price, and you guys weren't paying it in full (according to the GM post). I feel like it is more a corrective move than a greedy one.

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In that case, I would not buy this game.
Acceptible subscription and retainer's price was a good way to lure a lot of players from low-prophit countries.

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Originally Posted by Kuwagami

We are actually paying a bit more. Only UK pays less because their money tanked recently with Brexit and whatnot (and that's totally unfait to BR and RU players considering SE announced it as a "put prices in line with the USA").

As for the rest, I already said that the fact they never warned about price adjustement sucks and is a huge mistake on their part. The only point I'm disagreeing with some people here is that SE has all the right they want to do so, even if that is both a huge PR mistake and a shady move

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You understand that its againts their ToS?

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Originally Posted by Aishary

You understand that its againts their ToS?

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Technically it wasn't because SE's ToS for FF XIV says that it's for reoccurring payments. The adjustment hasn't hit those yet.

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Originally Posted by Korihu

Oh, so another area where prices are nicely adjusted for your currency. Wait, Europeans have regional pricing too... and pay a bit less than Americans do. WUH OH

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client version price, not regional price.
Not only have countries, who don't have the euro, to pay in euro (except UK), but also countries who are not in europe at all (like australia).

FF XIV use 4 official currencies: Yen, US Dollar, Euro and english Pound.
Every other currency price can change, depending on which of the official currencies your client version use.