Community team! Help! No Beta Emails?

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Originally Posted by jesseleewelch

I hope this isn't a stupid question, but what does charlie foxtrot mean?

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Chicken F'r?

lol I'm sorry.. I want to know..
I just.. Don't.. XD
I think it means like "In a pickle"
Not doing good..
In the crapper..

You get the idea..


BTW: People don't drive yourself crazy..
I wouldn't expect a response anytime soon.
At the soonest I don't expect to hear from them until Monday.
Find something else to play, watch, do etc..
Don't drive yourselves nutz.

; ; My ticket was sent in early Saturday but have heard nothing back. The only positive thing to all of this is how many people apparently want to play FFXIV! Regardless of what happens, those that are here right now because they actually want to play FFXIV will still be around. The few claiming in different threads to cancel their pre-order that they may or may not have even pre-ordered probably wouldn't stick around anyways.

I'm glad so many people want to play and everything will come through in the end...and...I think one of the reasons they are bringing 1.0 non-legacy players in now is the need for testing how all of this would go. Glad this isn't start of the game. Rest assured you'll be logging in on day 1 without all of these troubles of recent. I also bet that once people get into the beta they will stop posting against SE or ffxiv. :P

Well there it is... Its over and SE (NA) Yet again puts a bullet in 1.0 players heads.

You all are not alone, my wife didnt get here beta key either despite have a 1.0 character, and i didnt get a ps3 key despite using my ffxiii code. I understand crap happens but how much more are people gonna take.

FYI guys, I work in a call center for a living (which also does emails/online support).
When something big happens, you don't always have the manpower to respond to everyone right away. Please keep in mind SE are humans, too. I totally agree that the ball was dropped with these codes, but be patient and trust they are working on it. You should know that if the company wants us to have a good experience so badly that they reworked the whole game, they will make sure that the codes get taken care of.
Even if you're waiting for an hour on hold on the phones, understand that means absolutely everyone in their customer support is taking back-to-back calls about the issue all day. That's not even counting if they run support for another game or part of the company, or if someone has a support about... their account or some other issue.

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Originally Posted by Sajomir

FYI guys, I work in a call center for a living (which also does emails/online support).
When something big happens, you don't always have the manpower to respond to everyone right away. Please keep in mind SE are humans, too. I totally agree that the ball was dropped with these codes, but be patient and trust they are working on it. You should know that if the company wants us to have a good experience so badly that they reworked the whole game, they will make sure that the codes get taken care of.
Even if you're waiting for an hour on hold on the phones, understand that means absolutely everyone in their customer support is taking back-to-back calls about the issue all day. That's not even counting if they run support for another game or part of the company, or if someone has a support about... their account or some other issue.

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Yeah, they can't keep enough people on hand just for issues like this, because most of the people would be sent home most of the time, ie not a steady job. Those people would find a different job most likely. They can only work with what they normally get, and deal with the large surges like this, as best they can. Most people who call in to the places i've worked refused to understand it though. *shrug*

Oh well... I just hope they learn from this mistake.

A friend of mine mentioned something earlier, that people who didn't get a key, ie 1.0 players who don't have access yet, could contact SE to get one, but I haven't found any concrete info on this yet so big grain of salt.

Yep, Never got my code either, and i was a 2010 Beta member, as well as owning the Collectors Edition. Pretty disappointing, and sure, we could contact SE about our codes, but when would they get replied to? Because i mean, if they reply to emails on business days, then Saturday and Sunday aren't business days, and when Monday comes rolling around, the beta is already over.. Enjoyable.

Beta isn't over forever. Just the first test. If you submit your email now you will probably get your code by the second testing.


3 left in Beta 3!