FOR THE LOVE OF GOD PLEASE FIX THIS MASSIVE LAG PROBLEM!

It's time...
http://www.fmylife.com/

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Originally Posted by Raist

Well, they worked with O2 to resolve some issues with packets being classified incorrectly in a handful of segments for the UK. It's excruciatingly slow progress... but, still progress I guess.

Might speed things up a bit if more people would submit more connection details (like a tracert) than just the ISP info SE requested in an actual support ticket, and also open a similar ticket with their ISP.

The more details and pressure that is put on everyone involved, the more likely we are to get action taken for everyone and not just the small handful that have already done so and gotten some relief.

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I'm not submitting tickets to anyone, or spending any time troubleshooting the issue. it's pretty binary. Either they fix the problem and and I stay, or they don't fix it and I stop paying them money.

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Originally Posted by whilke

I'm not submitting tickets to anyone, or spending any time troubleshooting the issue. it's pretty binary. Either they fix the problem and and I stay, or they don't fix it and I stop paying them money.

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exactly isnt that part of what we pay them the monthly fee for

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Originally Posted by buttfish

exactly isnt that part of what we pay them the monthly fee for

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Basically, yes.

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Originally Posted by Raist

...

That is basically what we have here. People complaining the game is laggy to other players. They aren't complaining directly to SE here (go back and read the guidelines for this forum--they were also linked in my previous post). And even if they were shouting into SE's ear in this forum, they aren't providing needed information for them to be able to address their problem.

That is why I directed the OP as I did 2 weeks ago:

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No. What we have here is a lot of people that don't understand why they are experiencing something they don't experience in any other similar product. What we have here is people that don't understand why there is no official response on this issue. What we have here is people that would simply like to use the product they bought to it's fullest without delving into it's deeper functions.
You pop a pill into your mouth because you want it's benefits. You don't want to know how it works. (Here is another analogy for your to disseminate :)).
I agree that without reporting a problem, there simply cannot be a solution. But how do you report a problem to someone that doesn't even acknowledge the problem exists, even after many such reports were already made? Correct me if I am wrong, please, but SE is kind of "La, la, la. Nothing wrong here."?

off topic: Analogy is the worst representation of the real world, because it holds the true meaning only to the one that made it. All those that react to the analogy either over or under simplify it. The two of us present a perfect example for it. :)

I gave up on this two months ago. I know the issue is slightly beyond SE's ability to deal with over night. But the lack of official statement on the issue is why I will not even be thinking about re subbing in the future. This is not the first game from SE to have issues like this with little to no support.

I originally wanted to play this game BECAUSE it was a sub based game. I was under the impression that the game would be better than other MMO's out today because players would be paying monthly for it. What makes me mad here is that I get better support, and communication from f2p games, and that should not be. The only reason players are paying subs for this game is because SE is greedy. This game is no where near the quality that one would expect for a subscription cost, and the support and communication from the company is by far the worst I have seen in years.

When I try to think back on the last game I played that had this many issues and total lack of communication and support from the company... Turns out it was also SE. Starting to form a pattern here.

Fool me once, shame on you. Fool me twice... shame on me.

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Originally Posted by ntall1

I gave up on this two months ago. I know the issue is slightly beyond SE's ability to deal with over night. But the lack of official statement on the issue is why I will not even be thinking about re subbing in the future. This is not the first game from SE to have issues like this with little to no support.

I originally wanted to play this game BECAUSE it was a sub based game. I was under the impression that the game would be better than other MMO's out today because players would be paying monthly for it. What makes me mad here is that I get better support, and communication from f2p games, and that should not be. The only reason players are paying subs for this game is because SE is greedy. This game is no where near the quality that one would expect for a subscription cost, and the support and communication from the company is by far the worst I have seen in years.

When I try to think back on the last game I played that had this many issues and total lack of communication and support from the company... Turns out it was also SE. Starting to form a pattern here.

Fool me once, shame on you. Fool me twice... shame on me.

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^this.

and bump.

For me the lag is a game-breaker. I thought about taking a semi-break when BF4 was released, just do the important stuff like getting the weekly tome cap. Turned out that grinding those tomes with lag everynight wasnt as fun as playing BF, so after 2 days of doing a few instances for tomes I stopped logging in.

My sub is up in a few days and I highly doubt I'll resub for another month. Patch looks interesting, but with the horrible lag it wont be enjoyable or worth the monthly fee.

I cant remember the last game I played that had this many issues for such a lengthy period of time and zero communication with the players. If I knew this was going to be the case I wouldnt have wasted time and money on this game in the first place.

It's a routing issue, not really SE's issue. I have Time Warner Cable, and when I use my connection normally, the lag is horrendous. However, if I use my VPN with a totally different route, I have no lag issues whatsoever.

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Originally Posted by Gothmog

It's a routing issue, not really SE's issue. I have Time Warner Cable, and when I use my connection normally, the lag is horrendous. However, if I use my VPN with a totally different route, I have no lag issues whatsoever.

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If only more people understood this... no matter how many times it's been shown to be true, some just refuse to accept it. Guess it's just easier to whine and complain then to follow the proper support process and actually get it fixed. All it took to get mine resolved was to take a few tracerts, open a suppoprt ticket with SE, and send a few emails to my ISP. Sure, it's been an ongoing process, but Time Warner has been working on it, and it continually improves.

Code:

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Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\DarrenBoyd>tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

<initial hops removed for security>
  4    26 ms    23 ms    27 ms  xe-7-0-0.chrlncpop-rtr1.southeast.rr.com [24.93.64.42]
  5    26 ms    31 ms    32 ms  bu-ether34.atlngamq46w-bcr00.tbone.rr.com [107.14.19.48]
  6    28 ms    28 ms    29 ms  ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
  7    80 ms    79 ms    80 ms  te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
  8    79 ms    75 ms    74 ms  be2050.ccr21.atl01.atlas.cogentco.com [154.54.0.165]
  9    88 ms    86 ms    91 ms  be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
 10    96 ms    96 ms    94 ms  be2148.ccr21.jfk02.atlas.cogentco.com [154.54.31.118]
 11  121 ms  111 ms  107 ms  be2106.ccr21.ymq02.atlas.cogentco.com [154.54.3.50]
 12    49 ms    51 ms    50 ms  38.122.42.34
 13    63 ms    64 ms    64 ms  10.2.2.1
 14    64 ms    99 ms    64 ms  192.34.76.2
 15    63 ms    63 ms    68 ms  199.91.189.234
 16    63 ms    63 ms    63 ms  199.91.189.74

Trace complete.

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They've brought me back to Charlotte again, but this time around I'm not getting the 25-48% packet loss. It's still pulling in around 7% during prime time, but it's a VAST improvement. Not bad for about 15 minutes of work pulling in the PROPER people to resolve the problem.