2nd night unable to play because of LONG queue times

Sitting here at 11+pm on a friday night looking at a 3000 person que. This should not still be happening and "gee we cant get servers is wearing thin". Yeah theres a chip shortage but its 2021, this game should be on the cloud and that shouldn't matter. I started in que at 9pm, got one 2002 error, and then sat in the que for another hour to get down to 1000, at which point i gave up and went to bed. this is ridiculous. SE needs to do better. I am a parent and i dont have 20 hours to deal with this stuff. you want me to pay you, fix it so i can use your product without a 2-3 hour que. This is totally unacceptable more than a week into launch.

The queues will increase in the next month, they wont be able to source much before Jan. Its a deal with it or take a break situation. Christmas people will have more time off and more people will get new hardware and accessability to the game or just gifted it. People will afk more to not get logged out. Jan will be the new savage tier which will drive up the afks. SE wont feel serious pressure to get the servers until mid Jan /early Feb when backlash from the community happens. People wont be able to log on after work and participate in their statics which will cause communities to crumble. There will be a lot of negativety at that point and they will start to scramble at all costs to fix it.

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Originally Posted by Ziplda

My worry is that people like you that give games a pass because simply we can play it later is setting a stage for where gaming companies don't have to care how they release a game as long as they put an agreement to cover their butt.

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The main reason why there are people giving FFXIV the pass is because of the chip shortage and how it makes getting server hardware near impossible, despite OP's claims. If the chip shortage didn't exist, you would see more uniform criticism. However the chip shortage does exist, there are no practical solutions that they can do due to the chip shortage, and they warned people well ahead of time of the likely hood of the current situation.

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Originally Posted by Yahallo

The main reason why there are people giving FFXIV the pass is because of the chip shortage and how it makes getting server hardware near impossible, despite OP's claims. If the chip shortage didn't exist, you would see more uniform criticism. However the chip shortage does exist, there are no practical solutions that they can do due to the chip shortage, and they warned people well ahead of time of the likely hood of the current situation.

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Im sorry but i totally disagree with you. Wow has been able to solve this problem with sharding and virtual machines since like 2014. The fact that SE was too cheap to develop that capacity is on them. The chip shortage has been going on for over a year, and basically Yoshi put up a post (after i had already purchased endwalker) saying o "oh poopies server on fire". Now they are saying a fix is months out. This represents that SE decided to let their server infrastructure launch a new expansion with zero capacity for returning players. It doesn't get much more business stupid than that, and its a shame because they have a very high quality product here. SE deserves every bit of negative feedback they are getting and the community should NOT be understanding. Technology exists out there to solve this problem, they chose not to purchase it, and they expect us to pay for that decision with our time. A little boohoo from Yoshi doesn't change that, and he should be as mad about it as we are.

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Originally Posted by souldonut81

Im sorry but i totally disagree with you. Wow has been able to solve this problem with sharding and virtual machines since like 2014. The fact that SE was too cheap to develop that capacity is on them. The chip shortage has been going on for over a year, and basically Yoshi put up a post (after i had already purchased endwalker) saying o "oh poopies server on fire". Now they are saying a fix is months out. This represents that SE decided to let their server infrastructure launch a new expansion with zero capacity for returning players. It doesn't get much more business stupid than that, and its a shame because they have a very high quality product here. SE deserves every bit of negative feedback they are getting and the community should NOT be understanding. Technology exists out there to solve this problem, they chose not to purchase it, and they expect us to pay for that decision with our time. A little boohoo from Yoshi doesn't change that, and he should be as mad about it as we are.

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I'm sorry but saying that the community shouldn't be understanding is just entitlement. At the very least Yoshi P and the dev team deserve our understanding as I am pretty sure they are not happy with the situation either.

I participated in WoW Legion's launch and remember the usual early expansion issues so I wouldn't say they solved the problem since 2014. Also, the issue only became severe when the 5.5 wave of WoW refugees appeared, that was the main point when FFXIV's population growth exceeded their expectations by an unprecedented margin and it happened this year in the summer. If the numbers were around their projected numbers, we would probably see another Shadowbringers level of launch. Furthermore, the current setup for the servers allowed for an incredibly smooth experience once you are in game. The main reason why queues are long is due to the number of people wanting to play exceeding the limit of each world, which is set at a specific limit to ensure the game runs smooth. Regardless of tricks like sharding and virtual machines, there is still a hardware limit.

The main issue people are stating are 2002's during queue. However, based on the explanation for it, where it is caused by network instaibility/packet loss which is related to the amount of network traffic, how someone's connection is routed by their ISP, etc. It sounds like a fundamental networking issue rather than a FFXIV specific problem. The only real solution is either waiting for less players or more hardware.

Furthermore, you had a chance to refund the Endwalker expansion, even if you only listened into the last announcement they made before Endwalker, you had a month to let your sub lapse. The Yoshi P and the FFXIV devs have gone well out of their way when you consider how most other games handle these type of situations.

Fact is, there are no practical solutions. I suspect this so called "fix" is just a bandage fix or is sacrificing some sort of server stability to try to accommodate additional people. Unless they were able to acquire the server hardware they needed somehow, I don't think much will change. We can look at the result of the last fix, where they just increased the capacity for the login queues. It honestly didn't really do much as the fundamental problems still existed with there being just too many people trying to login and not enough space in the game servers to accommodate everyone, thus people are stuck in the queue longer and there is such a large amount that it increases the chances of things like collisions.

Well game crashed, and now I won't be playing today. Not frustrating at all.

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Originally Posted by souldonut81

Sitting here at 11+pm on a friday night looking at a 3000 person que. This should not still be happening and "gee we cant get servers is wearing thin". Yeah theres a chip shortage but its 2021, this game should be on the cloud and that shouldn't matter. I started in que at 9pm, got one 2002 error, and then sat in the que for another hour to get down to 1000, at which point i gave up and went to bed. this is ridiculous. SE needs to do better. I am a parent and i dont have 20 hours to deal with this stuff. you want me to pay you, fix it so i can use your product without a 2-3 hour que. This is totally unacceptable more than a week into launch.

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The cloud is not this magical cure. It has it own issues like being less reliable. The one credit you can give SE is that well the servers are very congested, once you are in game the experience has been overall very smooth for the majority.

You all sound like children. It's a popular game at a difficult time in the world. Get over it. You have no legal recourse.

This forum is for tech support. Can we please close this useless thread?

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Originally Posted by forumerror

You all sound like children. It's a popular game at a difficult time in the world. Get over it. You have no legal recourse.

This forum is for tech support. Can we please close this useless thread?

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Your comment sure doesn't help the problem. Just makes others more angry. It was popular before 6.0 and queues sure wasn't 1000+ like they are now.

I was queued as over 7300, 6 hours later and I have only just scratched the 2000 player mark. It's my first month playing the game but 7 days of my game time has just been in a queue. I'm an old wow player, so I am use to queues but this takes the cake. I would like to support the game , it just makes enjoying the game making the switch that much more frustrating when you can't log in. I had a small power dip this morning and that cost me an entire day's worth of play time. (Been trying to get in since Wed night.)