So when does SE plan to credit our accounts for the multiple ongoing service issues?

A backup ISP isn't really a thing for MMOs. Having a second ISP hardline wouldn't likely change the current situation but it would definitely increase your subscription costs because that would be expensive to maintain for SE. Most companies that have a backup internet use cellular connections to avoid the overlapping routing issues and those don't have anywhere near the bandwidth and speed SE needs to support their games; you may connect but it would be almost unplayable levels of lag for people.

Quote:

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Originally Posted by Chronons

*snip*If you could stop violently shaking with indigence *snip*.

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You should probably look up the definition of indigence. It either doesn't mean what you think it means, or you are very confused.

Quote:

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Originally Posted by LyraKuroneko

I don't know about others, but i can't acces the game at all for now. I tried to ping it, resulting in nothing but packet loss, when it's ok for other thing so it's not at network issue on my part (i would have prefer that lol).
I can barelly access to the character selection menu. I know it's not SE fault but it's still being very annoying. It's only getting worse and it last.
It's the ISP problem, ok. But once again, why don't they have backup ISP??
Unstead of compensating, since yeah it differ from pple to pple. An option to pause/halt the sub would be great. I don't want to pay a game i cannot play.

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Hi! If NTT is still getting DDoS attacks in the US, I haven't noticed any trouble on my route going South through Seattle since the 11th. If I can help you pinpoint the impairment, I will. Then if it is NTT, you can open a ticket with SE and maybe they can get NTT to do something about it. If it isn't NTT in your case, maybe I can point you to the right people who can help. If you are trying to connect to Hyperion, please post the results of this command which will do a traceroute to the primal data centre:

for windows: tracert 204.2.229.10
for macintosh: traceroute 204.2.229.10

It seems ok now, but at the time it was always packet lost.

Quote:

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Originally Posted by LyraKuroneko

It seems ok now, but at the time it was always packet lost.

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Okay. Good to hear. If you have trouble again, you can find out more by doing a traceroute to your server and looking for the hop with the packet loss. I like to start with a traceroute and then ping the hop with the trouble to see how severe the impairment is at that point.

Quote:

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Originally Posted by Baingoleth

Okay. Good to hear. If you have trouble again, you can find out more by doing a traceroute to your server and looking for the hop with the packet loss. I like to start with a traceroute and then ping the hop with the trouble to see how severe the impairment is at that point.

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I'll try that next time, thanks for the tips.

Quote:

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Originally Posted by Alien_Gamer

A backup ISP isn't really a thing for MMOs. Having a second ISP hardline wouldn't likely change the current situation but it would definitely increase your subscription costs because that would be expensive to maintain for SE. Most companies that have a backup internet use cellular connections to avoid the overlapping routing issues and those don't have anywhere near the bandwidth and speed SE needs to support their games; you may connect but it would be almost unplayable levels of lag for people.

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Ok, i didn't know, my bad.
It's a bit tiring almost nothing can be done.

You're right, it is tiring not being able to do anything about it. I wish there was a way to make it better but this is how it is for now.

Quote:

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Originally Posted by Zarabeth

You should probably look up the definition of indigence. It either doesn't mean what you think it means, or you are very confused.

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You must have skipped everything after Chronons' first post. This was already resolved on page 14. :)

I'm starting to think about emailing abuse@ntt.net until they get tired of hearing from me:

Code:

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Tracing route to 204.2.229.88 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2    2 ms    2 ms    2 ms  10.252.10.1
  3    17 ms    17 ms    16 ms  154.11.12.203
  4    46 ms    46 ms    46 ms  sea-b2-link.telia.net [213.248.74.220]
  5    56 ms    55 ms    55 ms  ntt-ic-327522-sea-b2.c.telia.net [80.239.195.59]
  6    56 ms    55 ms    55 ms  ae-9.r04.sttlwa01.us.bb.gin.ntt.net [129.250.5.117]
  7    46 ms    46 ms    51 ms  ae-5.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.7]
  8    69 ms    68 ms    68 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
  9    *        *        *    Request timed out.
 10    *        *        *    Request timed out.
 11    63 ms    63 ms    64 ms  xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
 12    38 ms    37 ms    37 ms  204.2.229.242
 13    37 ms    37 ms    37 ms  204.2.229.88

Trace complete.

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The hop that is not responding is ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119] in Sacramento CA.