Did not get in beta despite having Legacy

Ok so I got off the phone with SE support after waiting 1 hour they told me it could be days before I get a new email. Any one else have this issue?

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Originally Posted by NamudNevets

I did not have to call anyone to get my problem fixed. I put in a ticket as Bayo said with the same email address that was blocked and put my DOB at bottom and also said "Beta invite was blocked". Got a replay in about 20 hrs with the info I needed.

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I gave the exact info he said to give. I got a response the next day, which said they couldn't do that over email and I had to call them. I called them the women confirmed a bunch of personal info then confirmed I did have Legacy they were going to transfer it to another department and said I should be sent another email the same day and that didn't happen, so I called again today and the guy told me it could be a few days.

Not sure if I just need to wait several days or make a new ticket or what.

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Originally Posted by Zumi

I gave the exact info he said to give. I got a response the next day, which said they couldn't do that over email and I had to call them. I called them the women confirmed a bunch of personal info then confirmed I did have Legacy they were going to transfer it to another department and said I should be sent another email the same day and that didn't happen, so I called again today and the guy told me it could be a few days.

Not sure if I just need to wait several days or make a new ticket or what.

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I would not of called them rite away. Mayb it like messed up by having tickets in and calling, IDK. I do know that anytime you call SE you can expect to be on the phone a LONG time. I had to call them for FF11 stuff and it was honestly a hassle, and the times that I got quick fixes were just putting in a ticket and problems were solved faster I think. You still have time tho so don't get to worked up yet.

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Originally Posted by NamudNevets

I would not of called them rite away. Mayb it like messed up by having tickets in and calling, IDK. I do know that anytime you call SE you can expect to be on the phone a LONG time. I had to call them for FF11 stuff and it was honestly a hassle, and the times that I got quick fixes were just putting in a ticket and problems were solved faster I think. You still have time tho so don't get to worked up yet.

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The problem was when I put in a ticket like they said the response I got was they wouldn't do anything unless I called. Which I did and the person I talked to said it would be fixed that day in a short time and that didn't happen.

Going to just wait till Monday and see if they send me a new email with beta key, if not guess Ill make another ticket.

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Originally Posted by Lady-Anglesey

I'm with the OP. I'm Hell-and-gone-dyed-in-the-wool-LEGACY. Also non-Comcast, top of the line benchmark. And haven't heard a peep from Square Enix. This while I constantly receive updates on FFXI newsletters and "Look Here's our most recent post for FFXIV".

I don't think I'm over reacting, but it does make me tense seeing the "We still need more Beta Tester Applicants" banner top and centre on Lodestone. I'm just a bit miffed today.

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If you are a Legacy member and have not received your Beta Test invite, please follow the instructions in my previous post in the thread.

I believe some users were instructed to call before we had the finalized flow that I wrote about earlier in the thread and that is the source of the run around (Call! Now email!).

Legacy users that did not receive their Beta Test invite should follow the instructions I posted earlier.

Each ticket is being handled in the order in which it was received and the teams are working hard to get everyone sorted out as soon as possible.

We truly appreciate your patience in this situation as we work to make it right.

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Originally Posted by Bayohne

I believe some users were instructed to call before we had the finalized flow that I wrote about earlier in the thread and that is the source of the run around (Call! Now email!).

Legacy users that did not receive their Beta Test invite should follow the instructions I posted earlier.

Each ticket is being handled in the order in which it was received and the teams are working hard to get everyone sorted out as soon as possible.

We truly appreciate your patience in this situation as we work to make it right.

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Does that mean tickets for inquiries not related to beta will get delayed?

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Originally Posted by Bayohne

I believe some users were instructed to call before we had the finalized flow that I wrote about earlier in the thread and that is the source of the run around (Call! Now email!).

Legacy users that did not receive their Beta Test invite should follow the instructions I posted earlier.

Each ticket is being handled in the order in which it was received and the teams are working hard to get everyone sorted out as soon as possible.

We truly appreciate your patience in this situation as we work to make it right.

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Does this mean I should submit a new ticket since they told me to call, I had to call twice already they said they were going to send me a new key yesterday waited around check my email today but it did not happen, but the guy i talked to today said it could take several days or even weeks. But that sounds wrong since people on the forums are already getting them.

Having to wait weeks for beta that suppose to start next week doesn't seem quite right.

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Originally Posted by Bayohne

If you are a Legacy member and have not received your Beta Test invite, please follow the instructions in my previous post in the thread.

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Thank you for replying. Yes, I'm Legacy and have doubled-checked my Junk Mail and spam blockers. There's no email from SE since last week's "A Realm Reborn Newsletter". So I have done as you suggested and followed the instructions to open a tech support ticket. Glad to see you're on top of this. Thanks again!

Friend of mine did this and he did not have to wait for them to send him an email with his code. Said he followed Bayohne's post submitted all the relevant info and got an email back to call them. Called them up reverified all his info with the rep and he was given his beta code right there over the phone along with the link to the registration site. Sounds to me like you just got a rep that didn't get the memo about whats going on.