Or we can all rage until our heads explode.
Because, apparently, that's just as effective? lol
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On Balmung Server "chasing Shadows" instance has been broken for 4....4!!!!!!!!!!!!!!! hours already really SE???
I am afraid you do not know what you're referring to, see the webpage below. You'll note it states "Investor Relations".
http://www.hd.square-enix.com/eng/ir/
This is why the CEO was replaced by the way, share holders said enough and SE has already said they're moving away from their current models and focusing on the Mobile market where they've had more success.
Do research before you talk. Also, you're in denial and have stockholm syndrome if you think you shouldn't be enraged about a failure to launch of a game that's had roughly 3 tries now to get this right. (Beta 1, Launch 1, Beta 2 to be exact.)
I find this a bit misguided considering that the JP's have way more servers than NA. That would make them bigger in population, no? oddly enough, the JP servers have been running very stable ... makes you wonder who their contracted partner is on the NA/EU side. Incompetent network engineers?
[NA] Regarding the Instance-Related Issues (Aug. 24)
While we were able to address the previous issue wherein players were unable to access instances, we conducted another investigation and confirmed that the issue was ongoing for a number of players.
We have been able to identify the cause of the issue and have started the recovery operations. Once we have tested the fix, we plan on conducting another emergency maintenance. We will follow up once we have a better idea on the time frame of the maintenance.
We sincerely apologize for any inconvenience this may cause.
Spec another shut down soon....
The Heading may say "Investor Relations" but the thing you are missing is that All information in those PDFs is for Shareholders, which are two different things buddy.
Square Enix is Both the Developer and Publisher of this game. SE answers to its Shareholders, not from random investors who funnel money into the company.
http://en.wikipedia.org/wiki/Investor
http://en.wikipedia.org/wiki/Shareholder