Originally Posted by YoshiP
-Ungarmax is implemented in internal build along with command missions for 4.1.
-Due to action implementation oversight, bug allowing usage of Ungarmax outside of command missions is introduced. This is an oversight on their end. This happens a lot more than people think. Sometimes bugs get through.
-Bug remains undiscovered by development and operations teams, and is ultimately pushed live.
-Bug is discovered by players and is intentionally exploited to execute Ungarmax outside of command missions.
-Player executing Ungarmax outside of command missions is observed by another player, who reports it three times as cheating.
-Reports of cheating are received by the Special Task Force, which begins to monitor the reported player.
-The STF is unable to confirm the usage of third-party tools to facilitate cheating and ceases monitoring the reported player. As explained by YoshiP, the STF team didnt consider the possibility of an ingame bug, but third party manipulation. When tehy couldnt find it, (and since the reports came from one player repeatedly) they dismissed the issue.
-At a later date, the reported player is confirmed to have used a third-party tool to cheat and is permanently banned. Is this related to Ungarmax specifically or a different case by happenstance? This isnt clear. Either way, they may have considered the issue resolved because the player was banned.
-The Ungarmax bug remains unknown to the development, operations, and QA teams for an extended period of time.
-On the afternoon of 2/27 JST, information regarding the Ungarmax bug is spread by several players aware of it.
-On the evening of 2/27 JST, the development, operations, and QA teams commence an investigation and discussion as to how to proceed.
-At 2/28 4 PM JST, the servers are taken down for emergency maintenance.
-Two hours later, at 6 PM JST, the servers are brought online and the Ungarmax bug has been addressed.
-The work flow for the development teams is revised in an effort to eliminate similar bugs in the future.
-The work flow for the STF and operations teams is revised in an effort to ensure that similar reports are fully investigated.
-Disciplinary actions are planned for players who intentionally and/or repeatedly exploited this bug in order to clear content.