Unable to log in on PS4 :(

If i do the DU thing for login and successfully went to first time setup and get to 1% atleast can i use etisalat to download the game data file?

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Originally Posted by Carlo18

If i do the DU thing for login and successfully went to first time setup and get to 1% atleast can i use etisalat to download the game data file?

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Yes you can download the whole thing with Etisalat. I'm currently using du to log in and then switching to Etisalat to play.

Also I sent an Email today to a communication engineer in Etisalat. I personally lost hope but I thought it wouldn't hurt to try.

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Originally Posted by Raines_IX

Yes you can download the whole thing with Etisalat. I'm currently using du to log in and then switching to Etisalat to play.

Also I sent an Email today to a communication engineer in Etisalat. I personally lost hope but I thought it wouldn't hurt to try.

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Thanks! I thought i will download the entire patch with DU.

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Originally Posted by oORoyalBlueOo

How To take a screen shot of the Trace route?

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through here: http://lg.emix.net.ae/lg
you can just copy the result (or you can take a screenshot too).

Any news?? Etisalat still not working. I use now also DU. But only for the login. After that normal Etisalat Landline

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Originally Posted by Charles_Cimeaurant

Any news?? Etisalat still not working. I use now also DU. But only for the login. After that normal Etisalat Landline

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I got a feeling etisalat did it on purpose, God only knows why, so I don't think they will fix this, just my opinion.

So, how do i go about using du? Just buy a du sim card and activate my mobile as a "hotspot"? Thanks in advance!

Etisalat are good with nothing but ripping people off!! They wouldn't leave my phone alone and now they got to my PS4

it's funny the amount of text messages we receive from them on a daily basis. -_-
I'm not sure why it's taking them this long or if they ever want to fix the issue.

Seriously, i dont think they are doing something about it. Its already 2 weeks..........

Etisalat I won't forgive you :( ..and one day I'll return to Eorzea!! <- while still has no choice and continue using their service

https://s-media-cache-ak0.pinimg.com...c0b83b80a1.gif

i tried to connect to DU then change it to etisalat the moment it start downloading but the download stop and it says it's need the hotspot connection :(
how do i change it to download the more than 13g with my landline :S

yesterday i used Du to enter the game .. thanks god that i didnt delete and reinstall it before
logging in was not a big problem to me .. i dont care how much it will cost me the important thing that i can log in again
and paly til my subscribe end :(

i giveup on etisalat to solve this issue in next coming days..
so thank u for nothing :)

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Originally Posted by oORoyalBlueOo

i tried to connect to DU then change it to etisalat the moment it start downloading but the download stop and it says it's need the hotspot connection :(
how do i change it to download the more than 13g with my landline :S

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i think u should wait til it complete 1% .. then u can change
am not sure !! '_'

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Originally Posted by oORoyalBlueOo

i tried to connect to DU then change it to etisalat the moment it start downloading but the download stop and it says it's need the hotspot connection :(
how do i change it to download the more than 13g with my landline :S

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That's weird because it worked when I did it.
try to turn off the hotspot 1st then switch to Etisalat, and just like SESO-TAI suggested wait for it to reach 1% then switch.

okay everyone!

I tried contacting Etisalat again, they informed me they're still working with SE and that Etisalat's end shows all ports are active. They asked me if I'm able to confirm with them if there are any Patching details or Port that needs to be reopened. Do you guys have any knowledge on this?

It seemed to me they want any information that can help. do you guys think sharing the version of the patch where we can't get past will help?

Edit: I sent the patch info, if there's anything else you think that can be helpful for them to know please share here so I can send it to them.

Question:
1. players who are still unable to login (at all) do you see the same numbers in the brackets (just making sure if everyone sees it I might need to send the entire number)?
http://s10.postimg.org/v9ujjt6wp/201...40_resized.jpg

2. players who logged in with Du, what is your current patch launcher version number?

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Originally Posted by Sheri

okay everyone!

I tried contacting Etisalat again, they informed me they're still working with SE and that Etisalat's end shows all ports are active. They asked me if I'm able to confirm with them if there are any Patching details or Port that needs to be reopened. Do you guys have any knowledge on this?

It seemed to me they want any information that can help. do you guys think sharing the version of the patch where we can't get past will help?

Edit: I sent the patch info, if there's anything else you think that can be helpful for them to know please share here so I can send it to them.

Question:
1. players who are still unable to login (at all) do you see the same numbers in the brackets (just making sure if everyone sees it I might need to send the entire number)?
http://s10.postimg.org/v9ujjt6wp/201...40_resized.jpg

2. players who logged in with Du, what is your current patch launcher version number?

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I have the same numbers

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Originally Posted by Shiro_nekomata

I have the same numbers

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Thanks! good to know! so Du or not that patch version seems to not let us through. I mean even after connecting with Du it's not like the patch numbers gets updated.

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Originally Posted by Sheri

Thanks! good to know! so Du or not that patch version seems to not let us through. I mean even after connecting with Du it's not like the patch numbers gets updated.

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Yeah and I think this have nothing to do with our issue...my FC mate have same numbers

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Originally Posted by Shiro_nekomata

Yeah and I think this have nothing to do with our issue...my FC mate have same numbers

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yes, I was just checking. It's just good information to know.

They requested to know patching details. I thought that information might help them. maybe knowing these numbers are related to patch version might help them track down where the issue is. (example: allowing it through their firewall or like, track were the whole patching thing start to allow that) something along these lines. I'm no expert but I can just imagine this could help.. xD;

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Originally Posted by Sheri

okay everyone!

I tried contacting Etisalat again, they informed me they're still working with SE and that Etisalat's end shows all ports are active. They asked me if I'm able to confirm with them if there are any Patching details or Port that needs to be reopened. Do you guys have any knowledge on this?

It seemed to me they want any information that can help. do you guys think sharing the version of the patch where we can't get past will help?

Edit: I sent the patch info, if there's anything else you think that can be helpful for them to know please share here so I can send it to them.

Question:
1. players who are still unable to login (at all) do you see the same numbers in the brackets (just making sure if everyone sees it I might need to send the entire number)?
http://s10.postimg.org/v9ujjt6wp/201...40_resized.jpg

2. players who logged in with Du, what is your current patch launcher version number?

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I have the same patch number. Even after deleting/re-installing.

Are SE and Etisalat really working together? For me, they've been unwilling to help so far. Not doubting, just anxious to see actual progress!

Quote:

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Originally Posted by Sheri

okay everyone!

I tried contacting Etisalat again, they informed me they're still working with SE and that Etisalat's end shows all ports are active. They asked me if I'm able to confirm with them if there are any Patching details or Port that needs to be reopened. Do you guys have any knowledge on this?

It seemed to me they want any information that can help. do you guys think sharing the version of the patch where we can't get past will help?

Edit: I sent the patch info, if there's anything else you think that can be helpful for them to know please share here so I can send it to them.

Question:
1. players who are still unable to login (at all) do you see the same numbers in the brackets (just making sure if everyone sees it I might need to send the entire number)?
http://s10.postimg.org/v9ujjt6wp/201...40_resized.jpg

2. players who logged in with Du, what is your current patch launcher version number?

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Yup, same patch number here too.

Quote:

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Originally Posted by Sheri

okay everyone!

I tried contacting Etisalat again, they informed me they're still working with SE and that Etisalat's end shows all ports are active. They asked me if I'm able to confirm with them if there are any Patching details or Port that needs to be reopened. Do you guys have any knowledge on this?

It seemed to me they want any information that can help. do you guys think sharing the version of the patch where we can't get past will help?

Edit: I sent the patch info, if there's anything else you think that can be helpful for them to know please share here so I can send it to them.

Question:
1. players who are still unable to login (at all) do you see the same numbers in the brackets (just making sure if everyone sees it I might need to send the entire number)?
http://s10.postimg.org/v9ujjt6wp/201...40_resized.jpg

2. players who logged in with Du, what is your current patch launcher version number?

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Same patch launcher version for me

Quote:

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Originally Posted by Sheri

okay everyone!

I tried contacting Etisalat again, they informed me they're still working with SE and that Etisalat's end shows all ports are active. They asked me if I'm able to confirm with them if there are any Patching details or Port that needs to be reopened. Do you guys have any knowledge on this?

It seemed to me they want any information that can help. do you guys think sharing the version of the patch where we can't get past will help?

Edit: I sent the patch info, if there's anything else you think that can be helpful for them to know please share here so I can send it to them.

Question:
1. players who are still unable to login (at all) do you see the same numbers in the brackets (just making sure if everyone sees it I might need to send the entire number)?
http://s10.postimg.org/v9ujjt6wp/201...40_resized.jpg

2. players who logged in with Du, what is your current patch launcher version number?

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yes i have same patch number .. and i use Du to login :)

Same patch number. Etisalat isnt really on the right way

Sorry to say this but the last time Etisalat had a similar problem it took them 2 months to fix it, it might be shorter this time but keep your expectations realistic.
I'm using a Du sim card to login then switching to my Etisalat home wifi right before the character selection screen. Been doing this for 3 days and so far used less than 20mb. I dunno what deals Du have at the moment but I got a 1GB prepaid sim card for 155 dirhams, it's expensive but it guarantees that i'll be able to play for 30 days and have enough data for any FFXIV updates. I didn't know how much data I would need, that's why I got the 1GB but it looks like I paid for a lot of data I won't be using.

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Originally Posted by XeinoLoco

Sorry to say this but the last time Etisalat had a similar problem it took them 2 months to fix it, it might be shorter this time but keep your expectations realistic.
I'm using a Du sim card to login then switching to my Etisalat home wifi right before the character selection screen. Been doing this for 3 days and so far used less than 20mb. I dunno what deals Du have at the moment but I got a 1GB prepaid sim card for 155 dirhams, it's expensive but it guarantees that i'll be able to play for 30 days and have enough data for any FFXIV updates. I didn't know how much data I would need, that's why I got the 1GB but it looks like I paid for a lot of data I won't be using.

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Damn!!!! Nice job Etisalat, now we have to pay for ur own screw ups!!!

Ok so I was having the issue where the screen would just go black and never get to the log in screen. All I did to fix it was go to your notifications->downloads-> and open the game from the last update file that was installed for ffxiv. It worked that way. I don't know why but it did. Maybe it can help some of you.

So... the only solution is to pay more for Du? No way, I'd rather support Comcast. SE chat had told me this:

After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

ae27.cs1.lax112.us.eth.zayo.com [64.125.30.184] and

lon-ra-ge-1-0.emix.net.ae [10.246.254.162]

After trying restarting, re-installing, port forwarding, static IPs, etc. I believe this packet loss is ultimately the issue. I spoke to Etisalat and they said they can do nothing, even though Emix is their network.

Is there really no way to fix this without switching ISPs or platforms? If so, I have never been so totally disappointed in a game and ISP before. It has absolutely soured my experience with XIV.

This account on Twitter @FFXIVArabic has been contact with Etisalat and they told him to try logging in at around 10:30AM today because they are testing the solution. If anyone at home please try after 10:30AM today and tell us if it works please.

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Originally Posted by Raines_IX

This account on Twitter @FFXIVArabic has been contact with Etisalat and they told him to try logging in at around 10:30AM today because they are testing the solution. If anyone at home please try after 10:30AM today and tell us if it works please.

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I wont be home by that time, Hope it works!

i will be in home so i hope it works >.<

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Originally Posted by oORoyalBlueOo

i will be in home so i hope it works >.<

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alright. check it please and give us your feedback!

It didn't work T_T

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Originally Posted by oORoyalBlueOo

It didn't work T_T

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lol. I kinda expected that. ok I will rely the information to the guy in twitter.

Etisalat replied on twitter:

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We already advised our team that issue still not resolved. We will get back to you at the earliest regarding this concern.

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Originally Posted by Raines_IX

Etisalat replied on twitter:

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I really happy to see them working on the issue, it might be not that simple after all.
Just knowing they are working on it gave me hope!

For you guys who only play on ps4 for ff14, it is worth to do the Du method to log in and keeping your ps4 on rest mode till the issue get solved.

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Originally Posted by Shiro_nekomata

For you guys who only play on ps4 for ff14, it is worth to do the Du method to log in and keeping your ps4 on rest mode till the issue get solved.

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Oh right thanks

they finally fixed it everyone! good job :)

we finally get to play this weekend !!!! wooohooo!!