The GrubHub promo problems

The girl that delivered to us said they ran out of codes. I said, ran out? It just started and she said - Well I dont have one! Then dropped my food and ran to her car. I reported her and they said they would check with her. They never called me back. I am beyond mad. Always disliked Grubhub as a food delivery. We always get the worst drivers.

This entire promotion has been just... abysmal

I went through the extra effort of actually ordering through the link on page 8 of this thread by Boldprint ("https://lp.grubhub.com/gameawards/?utm_source=@FF_XIV_EN&utm_medium=social&utm_campaign=game_awards&utm_content=gameawards") and it even said that it had applied it during the transaction only for it to not apply in the history at all.

I got ahold of customer support through their chat app online (through the website) and was informed that it was apparently only 10,000 codes... Meanwhile SE had said it was 20,000, and worded it in such a way that it seemed as though only 20,000 orders would be given the free delivery... not that there was only 20,000 in total.

Then there's the whole "Limited supply available (expect high demand). FINAL FANTASY® XIV Online “Eat Pizza” emote item codes will be assigned on a first come, first served basis while supplies last." on a DIGITAL ITEM... why, just why.

I just think it's stupid to have it last through tomorrow, and have the code not work halfway through.... wonder when/if it'll be in the mogstation :/

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Originally Posted by Serenitey

The girl that delivered to us said they ran out of codes. I said, ran out? It just started and she said - Well I dont have one! Then dropped my food and ran to her car. I reported her and they said they would check with her. They never called me back. I am beyond mad. Always disliked Grubhub as a food delivery. We always get the worst drivers.

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That is the dumbest made-up story I have ever heard. Did you tell her off and everyone clapped too? Drivers don't know anything about promos and it doesn't show on any physical receipt and they don't have access to any of that information. You won't get called back because you never reported anyone to begin with. Please delete your post, we're trying to be constructive without people like you turning this thread into garbage.

I just ordered a second time from Grubhub and it said the code applied on checkout - but nothing showed on the receipt. I... really have a bad feeling about this. :D

Quote:

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Originally Posted by Serenitey

The girl that delivered to us said they ran out of codes. I said, ran out? It just started and she said - Well I dont have one! Then dropped my food and ran to her car. I reported her and they said they would check with her. They never called me back. I am beyond mad. Always disliked Grubhub as a food delivery. We always get the worst drivers.

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before shitting on the driver, you should get your facts strait.

if you used the promocode, you should get your code in an email at the account associated with the grubhub account TOMORROW(maybe thursday)

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Originally Posted by Kaerakh

My dudes, let's take a deep breath.

Here's all the answers you need:
https://forum.square-enix.com/ffxiv/...=1#post5745526

https://forum.square-enix.com/ffxiv/...=1#post5745604

Rokke is 100% correct, if the payment method on the receipt doesn't say promotion (just generically "promotion") AND your payment method then you need to do something.

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Looking at my receipt it does say that so hopefully I do get the end game code email on Friday and when I talked with their customer service they said I will and if I don't to contact them so we'll see what happens.

Keep tryin to make an order with the code, and codes just not working, i aint confirming unless i see it go in... ripperonis

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Originally Posted by DeviousDark

I just think it's stupid to have it last through tomorrow, and have the code not work halfway through.... wonder when/if it'll be in the mogstation :/

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Half way? I ordered on the first day and it was a total waste of $. :(

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Originally Posted by Hashberry

Half way? I ordered on the first day and it was a total waste of $. :(

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Yea I've only seen the complaints recently-

Also wasted $30 ordering. I went to use the app, code didn't work. Went to the website, which I wasn't used to, and ended up confirming my order before realizing I wasn't in the review order tab, so I was unable to put the code in.

Contacted their customer support, yes I know it says they won't put a promo code in after it's been confirmed or whatever but I figured they could help me out and put it in anyway since the free delivery part was over and I only wanted the pizza emote. But they refused since the code wouldn't go through. I did try a 2nd time but didn't confirm the order since I don't wanna pay a 2nd time only to find out it didn't work again, and deal with their trash customer service.... Dude was like "Just order again with the promo code." That was their solution...

And square was like sorry it's up to grubhub customer support, we can't do anything about it.

UGH... :/