5 hour emergency maintenance with 10 minutes notice...

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Originally Posted by BakaChin

I woke up to all of this?! Made me LOL!

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I have to ask... your name... where/how did you come up with it?

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Originally Posted by BakaChin

Well I was going to practice T5 tonight with Sully but no go now :(

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I found a baka! *does the lala dance* ;X

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Originally Posted by saber_alter

on a completely unrelated note...neko-arc a bawss.

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This thread is now Neko Arc

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Originally Posted by ninthfantasy

Need to get better FC members if they're all leaving over maintenance.

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I'm surprised SE even answered this rediculous topic. People leave «Shinra Corporation» because of the FC, they're not particularly pleasant people, they were even notorious (and avoided) in the first month, certainly not over a maintenance. If members left over maintenance, they would have stopped subscribing, not flat-out switched Free Companies. Still would have said a lot about the members. Still, if that's what they have decided to believe and exclaim to everyone, fine with me.

But dont waste SE's time and ours with questions they themselves could answered with a few seconds of logical thinking. There are far more important questions on these boards deserving of answers opposed to "Why didnt you give us advance notice of what you were going to change during the maintenance so we could quickly exploit it". :/

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Originally Posted by Hvinire

Hello,

We'd like to take a moment to explain a bit about why we announce the Hotfix details at the timing that we do.

The reason we announce details during maintenance, or directly after, is because the maintenance are often focused on fixing bugs. As you can imagine, there are some bugs that we do not want people utilizing and therefore do not want to announce them ahead of time. Due to this, our rule is that we do not announce the content of these types of maintenance until it takes place.

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Totally understandable, so all those people complaining, quit your whining for god sake and let them do their jobs.

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Originally Posted by Hvinire

Hello,

We'd like to take a moment to explain a bit about why we announce the Hotfix details at the timing that we do.

The reason we announce details during maintenance, or directly after, is because the maintenance are often focused on fixing bugs. As you can imagine, there are some bugs that we do not want people utilizing and therefore do not want to announce them ahead of time. Due to this, our rule is that we do not announce the content of these types of maintenance until it takes place.

On the other hand, when there is a large scale patch like patch 2.1, we release the information ahead of time and we will be doing the same for patch 2.2.

However, even for these large scale patches, if there are bug fixes that occur at the same time for such things as changes to item buyback prices, or other things related to the economy, we will not be announcing this beforehand and it will be released after the maintenance takes place.

Moving forward we will be looking into ways to improve aspects, but currently we will be announcing patch and Hotfix content based on the above policy.

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...What? We don't care what the contents of the hotfix is, the point is you could have said "Servers will be down for 5 hours tomorrow" and it would have been ok. The point is, you didn't give any notice until 10 minutes before...

Edit -

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Originally Posted by Tupsi

I really hope next time a fire starts to burn dry bush it warns us ahead of the time.

"Hey, you know I'm going to burn down this forest tomorrow say...7am? Just thought I'd give you a warning."

Emergencies aren't planned, hence being called Emergency.

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Originally Posted by Reinheart

Maybe that's why it's called 'emergency' where it needs to be down ASAP?

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Originally Posted by Moheeheeko

Good lord, are you STILL butthurt that EMERGENCY matienence had a short notice?

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...Wait, I think you guys didn't understand my point xD I was saying that the mod didn't reply to what the OP was moaning about, I don't give a crap about maintenance haha.

The downtime has not been bad at all & I play every single day after I get home from work. The maintenance times are almost always middle of the night which is ideal for the majority of people. I would much prefer regular maintenance to ensure the game is running as it should during the prime time hours that I play, as apposed to the opposite where you wind up with a completely broken game as it almost was at launch...tons of people couldn't even log in. Let's be realistic here people...any company that offers digital services that run off servers, WILL have regular maintenance with some emergency ones mixed in. THAT'S HOW IT IS. What about online banking...consistent & regular maintenance scheduled during hours where the services are less used. Or maybe an online clothing site...hmmm...yep, seen those down for maintenance when browsing late nights at times. Just like you change the oil in your car or replace the tires every so many miles, computers need that kind of attention too...especially when they are running 24/7 with high traffic/usage. Drive your hard 24 hours a day constantly & tell me that there will be no kind of maintenance/upkeep at all. My god...can people be any less grateful for services rendered these days...makes me proud to be part of an older crowd.


As for the not telling people about bugs or price changes until they get changed...I agree with Marishi-Ten 100%. That should be one of those "DUH" moments.

I'm pretty sure the working definition of "emergency" constitutes something that merits immediate attention and can happen swiftly and without warning.

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Originally Posted by Tiggy

You DO realize that performing maintenance is literally the act of trying to fix the game to solve the problem that you're complaining about right?

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6 months of maintenance haven't done much for stability

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Originally Posted by EZ5902

Totally understandable, so all those people complaining, quit your whining for god sake and let them do their jobs.

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We have let them do their jobs for 6 months and we still have weekly instability

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Originally Posted by Soulscare

...What? We don't care what the contents of the hotfix is, the point is you could have said "Servers will be down for 5 hours tomorrow" and it would have been ok. The point is, you didn't give any notice until 10 minutes before...

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I really hope next time a fire starts to burn dry bush it warns us ahead of the time.

"Hey, you know I'm going to burn down this forest tomorrow say...7am? Just thought I'd give you a warning."

Emergencies aren't planned, hence being called Emergency.

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Originally Posted by Soulscare

...What? We don't care what the contents of the hotfix is, the point is you could have said "Servers will be down for 5 hours tomorrow" and it would have been ok. The point is, you didn't give any notice until 10 minutes before...

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Maybe that's why it's called 'emergency' where it needs to be down ASAP?

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Originally Posted by Soulscare

...What? We don't care what the contents of the hotfix is, the point is you could have said "Servers will be down for 5 hours tomorrow" and it would have been ok. The point is, you didn't give any notice until 10 minutes before...

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Good lord, are you STILL butthurt that EMERGENCY matienence had a short notice?

What cannot be helped cannot be helped. I have been mad about these maintenances from the get go but I am getting okay with it now...if it helps and fixes the game I guess we just have to deal with it.

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Originally Posted by Tupsi

I really hope next time a fire starts to burn dry bush it warns us ahead of the time.

"Hey, you know I'm going to burn down this forest tomorrow say...7am? Just thought I'd give you a warning."

Emergencies aren't planned, hence being called Emergency.

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Originally Posted by Reinheart

Maybe that's why it's called 'emergency' where it needs to be down ASAP?

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Originally Posted by Moheeheeko

Good lord, are you STILL butthurt that EMERGENCY matienence had a short notice?

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...Wait, I think you guys didn't understand my point xD I was saying that the mod didn't reply to what the OP was moaning about, I don't give a crap about maintenance haha.

Getting 90k'd all the time these past few days, that and the last-minute 5hr. maint.

Free day is appropriate from a customer-service standpoint.

Greetings, everyone.

I apologize for the inconveniences caused by the emergency maintenance the other night.

I'd like to give a rough overview of the reason for the emergency maintenance. Due to a server setting, when players were being transitioned into content, bugs would occur due to various circumstances and they needed to be addressed immediately. As this bug only appeared under circumstances where there is extreme congestion, we were unable to find it through our normal course of testing.

Additionally, we are aware that this bug was still occurring for a small number of people and we've conducted another emergency maintenance to address this.

Moving forward, we'll be taking all of the feedback in this thread into consideration and doing our best to make improvements. Once again, I apologize for the inconvenience.

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Originally Posted by Camate

Greetings, everyone.

I apologize for the inconveniences caused by the emergency maintenance the other night.

I'd like to give a rough overview of the reason for the emergency maintenance. Due to a server setting, when players were being transitioned into content, bugs would occur due to various circumstances and they needed to be addressed immediately. As this bug only appeared under circumstances where there is extreme congestion, we were unable to find it through our normal course of testing.

Additionally, we are aware that this bug was still occurring for a small number of people and we've conducted another emergency maintenance to address this.

Moving forward, we'll be taking all of the feedback in this thread into consideration and doing our best to make improvements. Once again, I apologize for the inconvenience.

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You don't have to apologize for anything. You're fixing a critical issue that isn't always reproducible. Thanks for the update.

Haven't had any problems at all since launch, i'm on Siren. Also no need to apologize.

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Originally Posted by GunplaGamer

Haven't had any problems at all since launch, i'm on Siren. Also no need to apologize.

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Most people haven't had an issue, save launch and this week, forum trolls just like to whine and moan about anything they can.

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Originally Posted by Hvinire

Hello,

We'd like to take a moment to explain a bit about why we announce the Hotfix details at the timing that we do.

...

On the other hand, when there is a large scale patch like patch 2.1, we release the information ahead of time and we will be doing the same for patch 2.2.

However, even for these large scale patches, if there are bug fixes that occur at the same time for such things as changes to item buyback prices, or other things related to the economy, we will not be announcing this beforehand and it will be released after the maintenance takes place.

Moving forward we will be looking into ways to improve aspects, but currently we will be announcing patch and Hotfix content based on the above policy.

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Your efforts are much appreciated and thank you for taking the time to land a note on this matter. Keep up the good work!

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Quote Originally Posted by Rapoza View Post
i was expecting this more than anyone, they underestimated how many ps4 people would be playing, so i knew for sure this would happen. Ps4 is the number one console in the world right now, and you give all users free beta access. Its as easy as 2 + 2........

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Originally Posted by Quiz

lol

/10char

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http://n4g.com/news/clickout/1464608

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Originally Posted by Rapoza

http://n4g.com/news/clickout/1464608

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I think Quiz was responding to the notion that the PS4 is the number one console in the world right now. I think maybe you mistake number one 'selling' console, for the number one 'adopted' console. PS4 is "not" the number one adopted console atm of course. Two rather different statements. Maybe could have worded it better.

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Originally Posted by Derceto

I think Quiz was responding to the notion that the PS4 is the number one console in the world right now. I think maybe you mistake number one 'selling' console, for the number one 'adopted' console. PS4 is "not" the number one adopted console atm of course. Two rather different statements. Maybe could have worded it better.

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so ok, according to you two, people should say michael jackson's thriller is the number 1 album right now.

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Originally Posted by Derceto

I think Quiz was responding to the notion that the PS4 is the number one console in the world right now. I think maybe you mistake number one 'selling' console, for the number one 'adopted' console. PS4 is "not" the number one adopted console atm of course. Two rather different statements. Maybe could have worded it better.

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You're right. I was laughing at the person saying that 5 million units sold was the number 1 in the world. Did every xbox 360, ps3, ps2, DS, 3DS etc just cease to exist? Hell there are probably still more working NES and/or SNES in the world than there are ps4. Most of the hardware I listed has TENS OF MILLIONS sold. Let me say it in another way. They have OVER 10 TIMES AS MANY UNITS AS PS4. Just because ps4 is hot right now doesn't excuse english skills because it "suits" your arguement.

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Originally Posted by Rapoza

so ok, according to you two, people should say michael jackson's thriller is the number 1 album right now.

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Can't edit because posting from my phone. Yes, Thriller IS the #1 album right now. It is number 1 because it has sold more than anything else. Last I checked that made something #1

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Originally Posted by Quiz

You're right. I was laughing at the person saying that 5 million units sold was the number 1 in the world. Did every xbox 360, ps3, ps2, DS, 3DS etc just cease to exist? Hell there are probably still more working NES and/or SNES in the world than there are ps4. Most of the hardware I listed has TENS OF MILLIONS sold. Let me say it in another way. They have OVER 10 TIMES AS MANY UNITS AS PS4. Just because ps4 is hot right now doesn't excuse english skills because it "suits" your arguement.

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ok you right, avatar is also the number one movie right now. Thank you for correcting me.

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Originally Posted by Camate

Greetings, everyone.

I apologize for the inconveniences caused by the emergency maintenance the other night.

I'd like to give a rough overview of the reason for the emergency maintenance. Due to a server setting, when players were being transitioned into content, bugs would occur due to various circumstances and they needed to be addressed immediately. As this bug only appeared under circumstances where there is extreme congestion, we were unable to find it through our normal course of testing.

Additionally, we are aware that this bug was still occurring for a small number of people and we've conducted another emergency maintenance to address this.

Moving forward, we'll be taking all of the feedback in this thread into consideration and doing our best to make improvements. Once again, I apologize for the inconvenience.

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No need to apologize for something that can't be helped. Square needn't be sorry for the Emergency Maintenance's that occurred. It's impact went from low to critical on the implementation and integration of the PS4 servers taxing the capacity of the host(s). That's no ones fault.

Emergency Maintenance(s) are performed if there is real danger of hardware failure, data corruption, or widespread occurrences. Can't predict/plan/notify in advance for that. Your dev wing did what they needed to do to protect the states of character data, server integrity, and continued functionality. They shouldn't have to explain themselves and they absolutely shouldn't be sorry.

I want to apologize for the poor treatment of your IT/dev wing. Frustration from not understanding/not wanting to understand/can't understand normally sparks negative comments. Moving forward, it's hoped that threads such as these and others are not as prevalent.

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Originally Posted by Rapoza

ok you right, avatar is also the number one movie right now. Thank you for correcting me.

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Because it is. I don't see how you can't grasp this conception. The principle of it being "right now" is exactly what it sounds like. What is the highest grossing/selling/earning/etc product in it's field RIGHT NOW AT THIS VERY SECOND. Not "6 months from now if the trend continues" or "within a certain period". It's late though. Feel free to try to justify your own lack of comprehension below while I sleep. (And for the record, I know what you were going for, you just did an awful job of it)

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Originally Posted by Quiz

Because it is. I don't see how you can't grasp this conception. The principle of it being "right now" is exactly what it sounds like. What is the highest grossing/selling/earning/etc product in it's field RIGHT NOW AT THIS VERY SECOND. Not "6 months from now if the trend continues" or "within a certain period". It's late though. Feel free to try to justify your own lack of comprehension below while I sleep. (And for the record, I know what you were going for, you just did an awful job of it)

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yup you right, every time i hear any news outlet say what is the number one movie right right now ill just automatically discard it, because they should use, how you say it instead.

Does Sony pay you to be a fanboy? I don't really understand what the big deal is about the PS4 and where it is in sales, or why you're having an argument over it being number one. Relating to the topic and your conjecture that maintenance was somehow related to an influx of new players because of the PS4 beta, even if the PS4 is selling well, not everyone who owns a PS4 now or plans to buy one in the near future is going to play FFXIV so that's not necessarily a correlation.

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Originally Posted by SummonerSenah

Does Sony pay you to be a fanboy? I don't really understand what the big deal is about the PS4 and where it is in sales, or why you're having an argument over it being number one. Relating to the topic and your conjecture that maintenance was somehow related to an influx of new players because of the PS4 beta, even if the PS4 is selling well, not everyone who owns a PS4 now or plans to buy one in the near future is going to play FFXIV so that's not necessarily a correlation.

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well there's always those people that cant put 2 and 2 together, so i thought i would contribute to those that couldn't see this coming like i did, and i would think i was proven right, but im not gonna go back and forth with you about it :).

Ill contribute more and say how there's gonna be more servers down this month due to it, during second phase of beta, and after official launch. But you dont have to take my word for it, you can just act surprised and pissed about it when it happens, and we will just create more threads like this instead :)

Ah, let me clarify. Yes, I do think there will be server issues because of the PS4.

What I'm asking is, why does it matter if the PS4 is the best selling system now or of all time? That's the part that I think is not relevant. Sorry for any confusion on the matter.

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Originally Posted by SummonerSenah

Ah, let me clarify. Yes, I do think there will be server issues because of the PS4.

What I'm asking is, why does it matter if the PS4 is the best selling system now or of all time? That's the part that I think is not relevant. Sorry for any confusion on the matter.

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Its not that important to me, my focus was to suggest that once again the devs underestimated the population. No problem thank you.