Terrible Payment System

I cancelled my click and buy account... well I'm in the process of cancelling it. I'm all for monthly pay where they take it out of the card for you but not if the company has bad reviews like it does as well as the horror stories

people say that they can not cancel their Click&Buy.... has anyone tried this?.....

http://clickandbuy.com/US/en/sa/help...bereich=surfer

Hmmm I didn't have trouble cancelling or starting the cancelling process... it's more of a bs process than anything. being a terrible company to close the account you have to wait 7 days from when you started trying to cancel then after the 7 days you have to leave the account alone for a month and then it's inactive and deleted. betcha 10 -1 that if you bounced the account or didn't pay their fees they'd have no compucture to terminate your account in less time

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Envoyé par KaiKatzchen

If I remember correctly one of the Dev's did make a response over on the FFXI forum, but it was kinda one of their famous "we are looking into it" responses. Someone did post it up here on the thread at some point showing they has said something to the FFXI players...so they have said.... something to them... >.>;

I don't even care if they said we are looking into it, I'd just like a Dev to say 'yes we see this thread' though I am sure they have, how can you miss it? XD

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To be honest, my frustration with this issue is reaching a point where I'm ready to blow my tiny savings account and travel to Tokyo to personally bring this problem to their attention.

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Envoyé par SilvertearRen

To be honest, my frustration with this issue is reaching a point where I'm ready to blow my tiny savings account and travel to Tokyo to personally bring this problem to their attention.

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I know this isn't great to say but I would pay to see someone do that. Maybe it would knock some sense into them... either that or land someone in jail but.... They do need to say something to US (ie XIV players)

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Envoyé par Rannie

I know this isn't great to say but I would pay to see someone do that. Maybe it would knock some sense into them... either that or land someone in jail but.... They do need to say something to US (ie XIV players)

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Yep...and we both know that Square STILL wouldn't listen even if that happened, because it would all get swept under the rug. No wonder I'm starting to dislike the Japanese. Their "tradition-bound" ways are starting to become very idiotic in the context of an international business.

I bet this problem would gain so much more traction if the Japanese players in the FFXIV/FFXI community also threw their lot in with us to get Square to change payment processors. I'm sure THEY would not want to see the game die out...

Here is the link to the page with the rep.
http://forum.square-enix.com/ffxi/th...thanks./page63

Just wanted to copy this here to make sure you guys saw our post on the FAQ thread:


Originally Posted by Bayohne

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.


Please continue to provide your feedback, it is continually added to our discussions.

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game yet but it would be nice for a little drive by post from one of the devs for us as well. Remember not all of us either

A: Have ever played FFXI
B: Still Play FFXI
or
C: Even realized that they had their own forum as well.

Not saying this to be mean at all either just saying it would help us out some or atleast try to ease our minds on it.

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Envoyé par Becken

Here is the link to the page with the rep.
http://forum.square-enix.com/ffxi/th...thanks./page63

Just wanted to copy this here to make sure you guys saw our post on the FAQ thread:


Originally Posted by Bayohne

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.


Please continue to provide your feedback, it is continually added to our discussions.

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Feral Ren narrows her eyes at the post in a quiet, hostile stare.

Ah, yes. The usual "We're looking into it" blather...

What I want is a concrete statement on the matter that will indicate to us that we will not have to put up with ClickandBuy.

And no, Square Enix Crysta is NOT an acceptable alternative. Not with the way Crysta purchasing, and pricing, has been set. It's deliberately tailored to ensure there will be a little bit of Crysta left over from each purchase that will translate to a little bit of extra money in Square's pockets.

For the financially not-well-off, that is an unacceptable scheme. And even more unacceptable is forcing them to use their credit cards with a very irresponsible payment processor, like ClickandBuy.

Sorry, but I fully expect and demand a response from Square Enix that goes along the lines of: "We will begin offering other payment options such as the ability to subscribe through PayPal."

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Envoyé par Rannie

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game yet but it would be nice for a little drive by post from one of the devs for us as well. Remember not all of us either

A: Have ever played FFXI
B: Still Play FFXI
or
C: Even realized that they had their own forum as well.

Not saying this to be mean at all either just saying it would help us out some or atleast try to ease our minds on it.

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FFXI and FFXIV are both now on the same technical framework for payment through the Square Enix Account Management system, so it stands to reason that if FFXI ends up offering new payment options, FFXIV will mirror those options.

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Envoyé par SilvertearRen

FFXI and FFXIV are both now on the same technical framework for payment through the Square Enix Account Management system, so it stands to reason that if FFXI ends up offering new payment options, FFXIV will mirror those options.

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Yeah I got that part all down but I meant with the forums and such. I just meant a responce on the forums and as you previous posted the whole we are doing it now is the best responce we can get but for me I'm not to the point you are with anger (and I'm not trying to discredit with how you feel it's understandable) I myself am in Categories B & C of my last post so it's like silence for us XIV players. Aka I'm even in the mood for the platitudes I give to my own customers at my own customer service job.

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Envoyé par Chocobits

If you truly feel like organizing a boycott please start a new thread to accomplish that. The purpose of this thread isn't really to force SE's hand regarding payment options, although I'd much like that. Its real purpose is simply to gain as much exposure as possible. You can speculate about the integrity and sanity of the company all you like, but when you start gathering a posse of people willing to quit the game with you to prove a point, or speculate how much money they will lose, you're pretty much guaranteed to have your thread closed.

Also, I appreciate whomever decided to clean up the tag cloud, but I had preferred to leave it as it was so that people can discuss the situation while keeping in mind that lulz aren't forbidden. A little light-heartedness goes a long way to keeping a controversial thread like this open (others have been shut down). And especially the "cnb killed my father" tag - I created that one. Because Click and Buy KILLED my father. And raped my mother.

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I'm not threatening.. I'm pretty much keeping it real. I mean they can close threads all they want but the fact still remains. People are fed up with this payment system. If they have half a brain they would know many will be leaving this game. We are not here to hold their hand nor should we have to tolerate what they are doing. You have these forums so players can speak up. Trying to suppress customers is what got them where they were in the first place.

I've started talking with some Japanese players about the problem. Even though it doesn't involve them, they have expressed disgust at the fact that Square Enix is purposely stonewalling us on this issue. They do not appreciate the fact that Square has chosen a company known for scamming/fraud/irresponsible practices to process the payments of foreign players.

They also agree that Square Enix is STILL acting with their heads up their collective arse, as if the internet age had never come. You know, "make the game, publish it, move on" mentality that prevails in most game developers involving singleplayer RPGs.

Square appeared to have learned their lesson after the launch debacle, but it seems that they have relapsed into their old ways on hot-button issues.

luckly we get to see the FFXI players deal with this BS first. Wonder how many people they can piss off?

not sure why its so hard to just let me put in my CC and they take it directly....its like they are making it hard for me to give them my money....

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Envoyé par SilvertearRen

Yep...and we both know that Square STILL wouldn't listen even if that happened, because it would all get swept under the rug. No wonder I'm starting to dislike the Japanese.

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Don't worry, a lot of the world dislikes the western nations as well.

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"tradition-bound" ways are starting to become very idiotic"

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No offense, but I really hope you're not American and saying our culture is idiotic. You're frustrated yeah, but how is a nation's culture "idiotic" compared to any other nation? Know what I seen the first day Japanese beta of Tera goes live? NA players cussing out and provoking Japanese players.

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Envoyé par Rannie

That's great and all that a rep responded on the FFXI forum but what about us. Granted yes we aren't paying to play the game

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You answered yourself -- Why would they tell us about a payment system when we aren't paying? It's like expecting an answer to why your medium rare steak is well done before you even got it.

Besides, it's universally accepted the entire payment move is a bad idea -- on the FFXI side, people agree while POL had issues, it was straight forward however moving toward the whole SE account thing, I'm pretty sure direct CC payments they have to go through a lot more hoops for the NA/EU player bases than they do for the Japanese bases.

Many people like to cite international laws and "Europes Digital Act etc etc" whenever NA or Japan does something that affect Europeans in a bad way gaming wise, why is that being forgotten now?

Oh by the way, my signature is being censored. I started a QQ troll thread about it but then let it go. I'm still looking into a new sig picture that accurately conveys my message without setting off red flags with SE. Apparently depicting Click and Buy as actual criminals that are intent on robbing you (which they are) results in a censorship.

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Envoyé par Chocobits

Oh by the way, my signature is being censored. I started a QQ troll thread about it but then let it go. I'm still looking into a new sig picture that accurately conveys my message without setting off red flags with SE. Apparently depicting Click and Buy as actual criminals that are intent on robbing you (which they are) results in a censorship.

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If this is said "censored signature" you are clearly trolling in general, which is likely why it was deleted in the first place. All you're doing is slandering SE in your sig..no company, western or eastern, would rightfully allow that if they have active moderation team and you know it.

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Envoyé par Chocobits

Oh by the way, my signature is being censored. I started a QQ troll thread about it but then let it go. I'm still looking into a new sig picture that accurately conveys my message without setting off red flags with SE. Apparently depicting Click and Buy as actual criminals that are intent on robbing you (which they are) results in a censorship.

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people pretty much told you to shutup in your little QQ thread, you will get it here as well, your sig was against forum rules, deal with it.

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Envoyé par Kailea_Nagisa

people pretty much told you to shutup in your little QQ thread, you will get it here as well, your sig was against forum rules, deal with it.

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Even more hilarious is that the thread has disappeared. Not even a little red 'deleted' icon and placeholder in the listing. LOL

I don't think he was trolling hard enough to really justify a deletion. The reality is that ClickandBuy's conduct HAS been on the same level that could be described as criminal. They are as bad as the Chinese companies that do not offer customer service; like a particular LCD monitor manufacturer I'd bought from, but found a lot of dead pixels on. I had to threaten NewEgg with a lawsuit to get it replaced, because the manufacturer was completely uncontactable.

ClickandBuy's behavior is no different from this scenario. What really irks me is that the financial ombudsman in the UK has no real viable way to be contacted by e-mail to file appropriate complaints with. So I am starting to think it's a huge illegal scheme of some sort that has not been given proper oversight by the UK authorities.

It is against the law in just about any country to not give proper customer support to those who use your services, especially when it involves money.

That sounds more like a conspiracy theory.

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Envoyé par Jennestia

That sounds more like a conspiracy theory.

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You know, people are going to be influenced by "conspiracy theories" when it involves a company that has remained silent for months (and counting) on a legitimate issue. People are going to start doubting whether or not Square Enix is doing business in good faith.

The thing is, they haven't been silent, they specifically said they're going to look into other options -- Hell most of the businesses I know and worked at never revealed why they went with Nvidia over Amd for their GPU supplier, or vice versa, the Xbox engineers never went into full intimate detail as to why they decided on x,y,z hardware for the 360 beyond obvious stuff you could get simply searching google for a few seconds.

Clickandbuy has a bad rap with people sure, what company doesn't? C&B likely offered the best solution for them which all businesses would go for. Anything regarding C&B's practices is not up to SE to explain nor the decision to go with them, as people seem to have forgotten you can indeed use Paypal/Ultimatepay, while some countries may not be able to but guess what? That's life, in Japan I can't utilize certain services offered by North America and Europe.

be careful Jennestia, when you make since around here, people tend to bit your head off ;p

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Envoyé par Jennestia

The thing is, they haven't been silent, they specifically said they're going to look into other options -- Hell most of the businesses I know and worked at never revealed why they went with Nvidia over Amd for their GPU supplier, or vice versa, the Xbox engineers never went into full intimate detail as to why they decided on x,y,z hardware for the 360 beyond obvious stuff you could get simply searching google for a few seconds.

Clickandbuy has a bad rap with people sure, what company doesn't? C&B likely offered the best solution for them which all businesses would go for. Anything regarding C&B's practices is not up to SE to explain nor the decision to go with them, as people seem to have forgotten you can indeed use Paypal/Ultimatepay, while some countries may not be able to but guess what? That's life, in Japan I can't utilize certain services offered by North America and Europe.

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What you are doing here is attempting to minimize the controversy of using ClickandBuy. What the gamers here are wanting is a simple solution that does not go to a foreign company (forcing us to pay a foreign exchange rate), and the most obvious solution is to offer MORE payment options, not less.

We don't care about the explanation. We care about having a proper payment option that doesn't make us wonder if our credit card number has been compromised. We have a right to financial security.

And for god's sake people, STOP using UltimatePay as an argument point, because that's exclusively for Crysta, and some of us do not want to waste money on that kind of BS. Get it through your heads.

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Envoyé par SilvertearRen

What you are doing here is attempting to minimize the controversy of using ClickandBuy. What the gamers here are wanting is a simple solution that does not go to a foreign company (forcing us to pay a foreign exchange rate), and the most obvious solution is to offer MORE payment options, not less.

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Paypal/ultimatepay (i.e Crysta). There's already an alternative offered to more people, which they already stated they'll look into even more.

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We don't care about the explanation. We care about having a proper payment option that doesn't make us wonder if our credit card number has been compromised. We have a right to financial security.

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Then don't use click&buy and use the other options available to you currently.

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And for god's sake people, STOP using UltimatePay as an argument point, because that's exclusively for Crysta, and some of us do not want to waste money on that kind of BS. Get it through your heads.

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"I agree there is another alternative, but I don't want to use it so I'll just say they don't offer anything other than click&buy." Is what you're saying in other words. I don't like that I have to pay yearly for my Gold Xbox live account but I do it.

Seriously, it's almost like you're throwing a temper tantrum just because they won't immediately make 100 payment options for a game you're not even paying for yet.

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Envoyé par Jennestia

"I agree there is another alternative, but I don't want to use it so I'll just say they don't offer anything other than click&buy." Is what you're saying in other words. I don't like that I have to pay yearly for my Gold Xbox live account but I do it.

Seriously, it's almost like you're throwing a temper tantrum just because they won't immediately make 100 payment options for a game you're not even paying for yet.

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Dude. Have you EVER done the math? At all? There is a LOT of money wasted when you buy Crysta. You are forced to buy Crysta in the thousands, and you can't tailor that to a specific amount so you don't have leftover crysta. I see that as waste.

Go take an accounting class, please.

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Then don't use click&buy and use the other options available to you currently.

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You fail to get it. There are only TWO options. ClickandBuy and UltimatePay. I'd rather be paying via credit card, but I refuse to leave that information with ClickandBuy. But UltimatePay, let's see.. $20 game time card. But the average subscription is $14-15, right? So I'm getting $5 left over. But when you convert it to Crysta, it gets even MORE muddled, and it tells me some of my money is going into a financial black hole.

Sorry, but I am not going to take a method that does not offer straight, transparent accounting of where my money goes, and what happens to it. Also, I am sick and tired of virtual currencies.

Jeez, people like you piss me off. More money than sense...

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Envoyé par SilvertearRen

Dude. Have you EVER done the math? At all? There is a LOT of money wasted when you buy Crysta. You are forced to buy Crysta in the thousands, and you can't tailor that to a specific amount so you don't have leftover crysta. I see that as waste.

Go take an accounting class, please.

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I have done the math -- Have you ever dealt with businesses before that overcharge? Protip: If you're a gamer you have.

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Envoyé par SilvertearRen

Also, I am sick and tired of virtual currencies.

Jeez, people like you piss me off. More money than sense...

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See? it's all personal then. It's not going anywhere, because the fellow gamers you seem to be fighting for bought DLC enmasse which showed people gamers are willing to throw away money.

It's not "more money than sense", it's being realistic because realistically speaking, SE is a business and all businesses is out to make money, it's not like there's hidden costs thrown in, you know what you're getting into when you use crysta.

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Envoyé par Jennestia

I have done the math -- Have you ever dealt with businesses before that overcharge? Protip: If you're a gamer you have.



See? it's all personal then. It's not going anywhere, because the fellow gamers you seem to be fighting for bought DLC enmasse which showed people gamers are willing to throw away money.

It's not "more money than sense", it's being realistic because realistically speaking, SE is a business and all businesses is out to make money, it's not like there's hidden costs thrown in, you know what you're getting into when you use crysta.

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Funny, I'm not a console gamer, so I've rarely, if ever, bought DLC. Yes, I know what's involved with Crysta, and I don't agree with it.

You keep ignoring the fact that there are only two options, which is essentially what puts you between a rock and a hard place - not an acceptable position. What I want to see is a better payment option, and I want to hear about it before subscriptions resume. Otherwise, things aren't going to go well.

And yes, it's personal. Know why? Because I used ClickandBuy once, because Square Enix only offered it as the option. Guess what happened? My CC info has been compromised. Do you think I appreciate that?

So, the reality is: It's Square's fault for forwarding customers to a shady operator, and it's their fault that people have had their credit cards compromised, because they did not do their due diligence on the trustworthiness of the service provider. They clearly did not research fraud reports, agencies that accredit businesses, etc.

So it is my opinion, and my perspective, that just because it is a third party payment processor, does NOT excuse Square Enix from this mess.

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Envoyé par Jennestia

Paypal/ultimatepay (i.e Crysta). There's already an alternative offered to more people, which they already stated they'll look into even more.



Then don't use click&buy and use the other options available to you currently.



"I agree there is another alternative, but I don't want to use it so I'll just say they don't offer anything other than click&buy." Is what you're saying in other words. I don't like that I have to pay yearly for my Gold Xbox live account but I do it.

Seriously, it's almost like you're throwing a temper tantrum just because they won't immediately make 100 payment options for a game you're not even paying for yet.

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You're forgetting that Crysta isn't available in a lot of places. . .

Jennestia!

I cant pay with UltimatePay/Paypal, and i can't pay with direct Credit/Debit card, they only offer me Click&Buy and they stated that my card region is not accepted. so how? :<

We have all read the statement by the reps that SE is looking into an alternate payment methods for FFXI. What we haven't read, however, was an explanation why direct payment was withdrawn from all but JP region players.. make your own countrymen jump through the hoops before enacting ludicrous a ludicrous payment policy. I wanna see the JP playerbase stumped with the same payment screen that was the subject of my censored signature. I'll buy Crysta the same day JP players are told they can't buy it in exact amounts or that they need to enroll in CnB to pay with CC. Until then, SE is trolling us.

Just to recap, so I don't have to start baking cream pies for people to toss...

- Crysta IS an option, but it is not a solution. At best, it forms PART of a solution.

- People are more likely to trust the advice of their banking institution when a payment bounces than they are the advice of an overseas company. While ClickandBuy indeed is possible to use in foreign countries, they appear to have not sought to meet relevant international financial standards that would cause them to avoid being red-flagged by suspicious banks.

ClickandBuy has its uses as a payment option, but as a system that is based in the UK and Germany and clearly optimized for small purchases in those areas for local online shopping, it again is not a solution on its own. Through correspondence related in final fantasy forums (official and otherwise), ClickandBuy have also demonstrated that they are not set up properly to handle an international market.

Only a wide spread of payment options will be able to accommodate all players. My estimate is that current appropriate coverage is about 60%. I would want it to be closer to 200% so that each player would have on average two viable payment options they could go with, offering a feeling of control and choice to the customer.

Let us not forget that there are people like me who have been able to set up their ClickandBuy accounts without verifying their credit card through them yet, meaning they do not yet know if their payment options will bounce - if it bounces come pay2play, that will be what makes my decision for me as I trust in my bank and my country's (Australia's) financial regulations.

So there is a lot of work to do. I am expecting some heads to turn on September 1st when the PlayOnline>SquareEnix account conversion rates are interpreted by Square Enix accountants. Things should then get mighty interesting.

((I am trying to be more moderate in my posts on this topic, as it is my hope that Squeenix will respond better to a more calm and collected person presenting intelligent arguments.))

You can tell people who don't read a thread before posting like Jennestia. If he/she/it would have read the thread they would know that some people don't even have options of paying, because the ones made available in FFXIV and FFXI can't be used in some countries. Forget all the C&B stuff, forget the Paypal, UltimatePay, heck forget FFXIV even since it's currently F2P. There is just no way SE will be able to make it if their players can't even pay their subscriptions.

Neither FFXIV or FFXI can make it much longer if people can't pay. Before any other uninformed people post take the time and read the thread.

I wonder what SE's actual contract is with Click 'N' Buy. They may have clauses that don't allow them to start up their own billing or join with a competitive service. If they break or violate a contract it would be likely heavy financial punishment and some court issues.

Unfortunately, I still think this is absolutely necessary for the future survival of this game to reinstate direct billing.

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Envoyé par Kio

I wonder what SE's actual contract is with Click 'N' Buy. They may have clauses that don't allow them to start up their own billing or join with a competitive service. If they break or violate a contract it would be likely heavy financial punishment and some court issues.

Unfortunately, I still think this is absolutely necessary for the future survival of this game to reinstate direct billing.

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Sometimes though if enough is enough though or something major happens it doesn't matter what the contract is... I work for a call center and we used to own the Philips Magnavox contract for support on their tvs vcrs... and after a year of working there while we still owned the contract Philips pulled out or whatever and had a drastic change on what they did... (Aka now Funai is making their tvs so they have their own call center for support). So they broke the contract with us and I had to move to a different que or not have a job at all.

So even then if there's a big enough fuss they can break contract.

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Envoyé par Eunys

You can tell people who don't read a thread before posting like Jennestia. If he/she/it would have read the thread they would know that some people don't even have options of paying, because the ones made available in FFXIV and FFXI can't be used in some countries. Forget all the C&B stuff, forget the Paypal, UltimatePay, heck forget FFXIV even since it's currently F2P. There is just no way SE will be able to make it if their players can't even pay their subscriptions.

Neither FFXIV or FFXI can make it much longer if people can't pay. Before any other uninformed people post take the time and read the thread.

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I agree, while I am not a fan of Click & Buy this thread is about more than just that company. They are just easy to complain about due to them having such a bad reputation, banks tells people not to use them, having fraud charges etc.

I feel this is more about the lack of choices, if you take away the names these are the issues with payment::

-People can use a company with complaints against them that EU banks have said are unsafe

or

- People can spend MORE money per month than is necessary to buy fake money to pay for their account.


Those are the choices, then you have the issues of:

-Some only get Crysta as an options

-Some only get Click and Buy as an option

-Some get both, yes, but both choices kinda suck its like a rock and a hard place, do I wanna pay more per month with my real money so I can buy fake money so I can pay for my game.
OR
Do I want to trust a shady company that has many complains on them that will charge me 5.9% every time they pull money from my acct every month because I don't use the EUR or the GBP so that's the charge for an exchange rate.

-Some don't have any option payments at all and can't even give SE their money if it goes P2P.


I know some are saying that we don't have to pay yet so why complain because it's not a problem yet. Well do you wait for your car to break down to fix an issue? No, if you think you have an issue to take care of it BEFORE it causes more damage.

FFXI players are already having issues, I do not want to have those same issues. I would rather them know now that people either don't like the choices or don't have ANY choices so they have time to fix it, which with their post over on FFXI forums it seems 'they are looking into it'.

Also can people please keep this on topic... and new people to the thread please read what people have said so you understand the concerns that have already been raised.

Thank you. :)

Thought this would be an amusing thought to share:

ClickandBuy Maintenance Notification

Square Enix did us the courtesy of notifying us when ClickandBuy would not be up. This tells me that they are very buddy-buddy with ClickandBuy...

And that is not a very comforting thought at all. It tells me they will oppose having any competition over Square Enix subscriptions, but if Square Enix wants to save themselves from the fires of hell, I'm sure they will need to offer an alternative.

You know what strikes me as really odd? The lack of a PayPal option with ClickandBuy. I would have been willing to accept CnB with that, because then I would not have to worry about my Credit Card being compromised, and I would be afforded greater protections by PayPal.

This tells me that CnB really wants our credit card information, and I don't think it's for a noble purpose.

P.S. ClickandBuy still has not responded to my complaints and requests for customer service. It's now the second week of waiting for a response. If I do not get a response in three weeks, I think it would be a good reason for Square Enix to quit CnB. The lack of customer service is actually a violation of U.S. consumer protection law.

Square Enix is now removing ALL references of Click and Buy from signatures, even non-inflammatory ones. We realize it's your forums and you can do whatever you want with them, but that denial of peaceful protest is pretty low of you.

*edited this part out* If you would like to truly regain the trust of the playerbase, to quote Yoshida, a strong first step would be to stop moderating the hell out of references to your payment bedfellows and LISTEN to the playerbase. You're being given the opportunity to listen, but you keep telling people to shut up. That's not how trust works; and trust (real) trust means trust from everyone and not just your Japanese playerbase.

If you agree with me, apparently thumbs up on OPs and constructive feedback aren't enough. Copy my sig and include it in your own.

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Envoyé par Chocobits

Square Enix is now removing ALL references of Click and Buy from signatures, even non-inflammatory ones. We realize it's your forums and you can do whatever you want with them, but that denial of peaceful protest is pretty low of you.

*edited this part out* If you would like to truly regain the trust of the playerbase, to quote Yoshida, a strong first step would be to stop moderating the hell out of references to your payment bedfellows and LISTEN to the playerbase. You're being given the opportunity to listen, but you keep telling people to shut up. That's not how trust works; and trust (real) trust means trust from everyone and not just your Japanese playerbase.

If you agree with me, apparently thumbs up on OPs and constructive feedback aren't enough. Copy my sig and include it in your own.

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You're latest sig to get deleted was just as slanderous and inflammatory as the img one. You need to get over yourself. A com rep has posted in the largest one of these threads on the XI side. You know, the side where people are *actually* paying and affected by it? They've said it's being looked into already. Until we're actually paying for XIV, they have no reason to answer whinefests over it on the XIV boards when they've already responded where it matters atm.