Filling out AGAIN, and AGAIN, for Matoya's Relict dungeon- UNABLE to progress

here it is again, all of the useless information when my previous picture showed everything you needed to see. I have completed Matoya's Relict Dungeon, in the questline for "Like Master, Like Pupil". The dungeon didn't display a cutscene at the end of the dungeon, causing me to never progress in the story, and now for the last 3 weeks I have been unable to progress past this part in the main story, I am unable to abandon the mission. I have uninstalled the game, and I have reported this for the past THREE weeks, with the last post being moved to the "insufficient information" threads. if you took one look at the picture, you'd have all the information you need.

Date & Time: 04/13/20201 1549 pst
Frequency: always
World name: leviathan
Character name: wish martinez
Retainer name: wish bunny - irrelevant
NPC name: none
Monster name: none
Class/Level: all. lvl 80
Party or solo: both
In-game time: right now
Area and coordinates: dravanian hinterlands x30.5, y 18
Housing: none
Steps:
1. receive duty
2. complete duty
3. no cutscene at end of duty
4. fill out this form 15x now both in-game, on forums, and support emails
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: fiber optic
- Modem maker/model number: 1gig/sec

■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\wishk\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS F33h
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32708.293MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37572.293MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.283GB SYSTEM_FREEDISC_SPACE 140.995GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 262.648GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 763.763GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6800 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16082.145 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16354.146 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (170Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15003.5017
SYSTEM_GRAPHICS_DRIVER_DATE 3/25/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - M27Q (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B60383D8-5267-40BD-8D6C-40DF151E4D70}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.18
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 17:00:00
SYSTEM_SOUND Headset Chat (Turtle Beach) (Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {1BC42BCE-7865-44B1-B5A8-D0B7EE655AB3}
SYSTEM_SOUND_DEVICE_NAME WavesTBVirtual.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.9.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/23/2019 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {44E86163-8F01-4CA3-8F40-4150A12294D6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 17:00:00
SYSTEM_SOUND Speakers (Elite Atlas Aero)
SYSTEM_SOUND_DEVICE_ID {5B329FAC-A8C7-4F07-BFEE-63F461553091}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.789
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/28/2021 17:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {6550A25E-DAE5-4B6F-9E6D-B97B609B63D5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Viper
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DDD5B30-4966-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Base Station Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8057D710-4A0E-11EB-8001444553540000}
SYSTEM_INPUT_NAME Elite Atlas Aero
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8002444553540000}
SYSTEM_INPUT_NAME AMD Radeon(TM) USB LED
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8003444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Viper
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8005444553540000}
SYSTEM_INPUT_NAME AMD Radeon(TM) USB LED
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8007444553540000}
SYSTEM_INPUT_NAME AMD Radeon(TM) USB LED
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Huntsman
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-8009444553540000}
SYSTEM_INPUT_NAME Razer Huntsman
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-800A444553540000}
SYSTEM_INPUT_NAME Razer Huntsman
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DDD5B30-4966-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Base Station Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-800B444553540000}
SYSTEM_INPUT_NAME Razer Huntsman
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-800C444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {537524D0-4966-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8057D710-4A0E-11EB-8002444553540000}
SYSTEM_INPUT_NAME Elite Atlas Aero
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-800D444553540000}
SYSTEM_INPUT_NAME Razer Viper
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DDD5B30-4966-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Base Station Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {67B82B30-4A89-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {207DFE10-4963-11EB-800E444553540000}
SYSTEM_INPUT_NAME Razer Viper
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DDD5B30-4966-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Base Station Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63DA8810-4966-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post-New Thread - Google Chrome
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store
APP Center


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Battle.net
Call of Duty Modern Warfare
Google Chrome
GigabyteFirmwareUpdateUtility
OSDSidekick
Game Boost
ON_OFF Charge 2 B15.0709.1
EasyTune
EasyTuneEngineService
SIV
@BIOS
AutoGreen
APP Center
Fast Boot
Microsoft Edge
Microsoft Edge Update
Origin
Razer Synapse
Steam
Ubisoft Connect
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
ENE_EHD_M2_HAL
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
GigabyteFirmwareUpdateUtility
OSDSidekick
XSplit Broadcaster
Samsung Magician
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ENE_X_AIC_HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AMD_Chipset_Drivers
ENE_X-JMI_HAL
ENE_DRAM_RGB_AIO
Game Boost
ON_OFF Charge 2 B15.0709.1
Mass Effect Andromeda
CORSAIR iCUE Software
EasyTune
AMD PCI Driver
ENE_AIC_Marvell_HAL
EasyTuneEngineService
Trident Z Lighting Control
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
SIV
AMD SBxxx SMBus Driver Alpha
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Smart Backup (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
Intel® Software Installer
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AutoGreen
ENE IO Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
Genesys Logic Generic USB Class Filter Driver
GService
AMD GPIO2 Driver
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Fast Boot
RGB Fusion
AMD Software
CPUID CPU-Z 1.95
Microsoft Office Home and Student 2013 - en-us
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Intel(R) Network Connections 25.4.0.6
Cyberpunk 2077
Horizon Zero Dawn
Mass Effect™: Andromeda Deluxe Edition
The Witcher 3: Wild Hunt
ARK: Survival Evolved
DARK SOULS™ III
FINAL FANTASY XIV Online
Resident Evil 7 Biohazard
Dota 2
Monster Hunter: World
Sekiro™: Shadows Die Twice
Turtle Beach Audio Driver 1.0.41.0
ENE_AIC_Marvell_HAL
Patriot Viper M2 SSD RGB
ENE_DRAM_RGB_AIO
Turtle Beach Control Studio
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Documentation Manager
ENE_X-JMI_HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD User Experience Program Installer
AMD Radeon USB LED Application
Branding64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Network Connections 25.4.0.6
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Update Health Tools
ENE_MousePad_HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
AMD Settings
InstallRoot
AMD WVR64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00003230
C:\Program Files (x86)\G.SKILL\Trident Z Lighting Control\hid.exe 0000109C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000062A0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000A74
C:\Program Files (x86)\Razer\Synapse3\AudioVisualizer\ChromaVisualizer.exe 00006158
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004F64
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000439C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002DCC
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002D74
C:\Program Files\Google\Chrome\Application\chrome.exe 00003978
C:\Program Files\Turtle Beach\Turtle Beach Control Studio\PTUtilityShell.exe 00005A2C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00005C2C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 000034FC
C:\Users\wishk\AppData\Local\Discord\app-0.0.309\Discord.exe 00002874
C:\Users\wishk\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000003AC
C:\Windows\Explorer.EXE 00005BE4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000235C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 00001BE4
C:\Windows\System32\DriverStore\FileRepository\wavesapo8tb.inf_amd64_33cd879617eedd48\WavesLoopback64.exe 00003D5C
C:\Windows\System32\RuntimeBroker.exe 000041D8
C:\Windows\System32\SecurityHealthSystray.exe 00000EC0
C:\Windows\System32\SystemSettingsBroker.exe 00004364
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004F24
C:\Windows\System32\svchost.exe 00000BF8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000BE0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000424C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000500C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00004DD4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000BF4
C:\Windows\system32\ApplicationFrameHost.exe 00001C98
C:\Windows\system32\SettingSyncHost.exe 00000830
C:\Windows\system32\sihost.exe 000041A8
C:\Windows\system32\svchost.exe 00001E70
C:\Windows\system32\taskhostw.exe 00004500
D:\Steam\GameOverlayUI.exe 000054F0
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000039F8
D:\Steam\steam.exe 00004AEC
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002334
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00006090

Browser Information
- Name and version of the browser currently in use: chrome
- Internet Explorer Version: none

this is the image of me outside of the dungeon showing completion, no trust allies standing outside, and everything else you need.

https://imgur.com/a/0Wo0V9R

I would change the in game time to something more relevant than "right now".

"Right now" isn't an in game time.

If you've happened to try across different in game times (morning, evening, night, etc), then put all times or multiple times of day.

Just trying to avoid that piece of info being something the mods use to shuffle this off to insufficient info again.

I'd also put more actual thought into those steps for reproducing it. Reproduce it such that they know exactly what's happening and how you're triggering it.

Have you triggered the dungeon through the expert roulette or just by queuing normally?

I get that you're frustrated, who wouldn't be, but you'd be surprised at what some people will forget to do when troubleshooting something. My brother used to be a tech at a doctor's office. He'd have people say they restarted their computer that day only to research to find out it had been days since it had been restarted and restarting fixed the problem.

So take a few deep breaths and put as much info into the form as you can. You've left out details.