Game crashes after specific cutscene

Quest: As It Once Was- Rendezvous to F'lhaminn in Limsa Lominsa
- This is in between Heavensword and Stormblood expansions if that matters.

Talk to her, fade to black, fade back in, talk for awhile, fade to black, crash.

Nothing else seems to cause the crash, I've went to the inn to use the cutscene thing in there. I've went to my Scholar mentor and started a quest there that has the same transition as well and no crash. I had just done the MSQ just before this one as well and it had a cutscene which didn't crash my game.

I submitted a ticket and it's been 24 hours so thought I'd post here as well

I've also tried both Direct X 9 and 11 both crash, this is the error message for Direct X 11.

https://imgur.com/yBTYoCw

https://imgur.com/yBTYoCw

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been having this issue? What have you tried to alleviate the problem? Could you provide a system report? apply. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'



Thank you for visiting the Final Fantasy XIV Technical Support Forums.

2 days now.

I tried restarting my computer, making sure Direct X 11 was up to date, and uninstalling and reinstalling the game, and switching to Direct X 9 via the launcher.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Wick\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-4100 Quad-Core Processor (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8156.648MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13532.648MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.805GB SYSTEM_FREEDISC_SPACE 92.633GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.055GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4078.324 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4078.324 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {792E032E-958D-4AEA-8EF7-D94F6A67CFCB}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4D076C4E-2C88-41C4-A61D-C7795F6D4DDB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7592
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2015 00:00:00
SYSTEM_SOUND LG ULTRAWIDE (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6F2C5199-1986-447D-8C3A-E2FBB97CD864}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A5D1A72F-16EF-46C0-8F30-804D69EC8B68}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7592
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74E16A90-6A1B-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74E8E4A0-6A1B-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74E90BB0-6A1B-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6913FEC0-2BE6-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69269C60-2BE6-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F5DCB40-784C-11E5-8001444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Friends List
SirTree
iTunes
Game crashes after specific cutscene - Google Chrome
Settings
Settings
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.20
Adobe AIR
AVG AntiVirus FREE
AVG Web TuneUp
Battle.net
Google Chrome
Hearthstone
Malwarebytes Anti-Malware version 2.2.1.1043
MTG Arena
NVIDIA Stereoscopic 3D Driver
OpenAL
Steam
Crypt of the NecroDancer
The Binding of Isaac: Rebirth
The Elder Scrolls Legends
The Elder Scrolls Online
Therian Saga Installer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Elevated Installer
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft XNA Framework Redistributable 3.1
Java 8 Update 151
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Adobe AIR
Apple Application Support (32-bit)
Java Auto Updater
Audible Plugin for iTunes
UtechSmart 16400DPI VENUS Gaming Mouse version 1.1
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
MTG Arena
OpenOffice 4.1.1
Garmin Express
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable
Google Update Helper
System Requirements Lab Detection
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
RuneScape Launcher 1.2.6
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft XNA Framework Redistributable 4.0 Refresh
Media Go Video Playback Engine 2.20.108.05220
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Garmin Express
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1)
DriverNavigator 3.6.4
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
RuneScape Launcher 2.2.4
Logitech SetPoint 6.67
Sanctum 2
Grim Dawn
A Hat in Time
Borderlands: The Pre-Sequel
The Elder Scrolls Online
Sentinels of the Multiverse
CrossCode
FINAL FANTASY XIV Online
I am Setsuna
Book of Demons
Eternal Card Game
Harvest Moon: Light of Hope
Risk of Rain 2
Monster Prom
One Finger Death Punch 2
WinRAR 5.21 (64-bit)
AMD Catalyst Install Manager
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Apple Application Support (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iPod Support
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
sdrt(5.0, 64bit)
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ANT Drivers Installer x64
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 00002FC0
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00000FA8
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002F80
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000024D8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000FE8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D80
C:\Program Files (x86)\Steam\Steam.exe 00002890
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001C44
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000534
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000928
C:\Program Files (x86)\UtechSmart 16400DPI VENUS Gaming Mouse\OGMMon.exe 00001ED4
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE 00002684
C:\Program Files\Logitech\SetPointP\SetPoint.exe 00001A14
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001740
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000032C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00001474
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000C80
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\AMDS32\AppleMobileDeviceHelper.exe 00002A4C
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002B58
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\VFS\ProgramFilesCommonX86\Apple\Apple Application Support\distnoted.exe 00002E40
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\iTunes.exe 00002E70
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\iTunesHelper.exe 00001938
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\iTunesVisualizerHost.exe 00002068
C:\Program Files\WindowsApps\AudibleInc.AudibleforWindowsPhone_10.5.54.0_x64__xns73kv1ymhp2\AudibleRT.WindowsPhone.exe 00001D2C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001CCC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001CB4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001B38
C:\Users\Wick\AppData\Local\Discord\app-0.0.305\Discord.exe 00003150
C:\Users\Wick\AppData\Local\FluxSoftware\Flux\flux.exe 00002194
C:\Users\Wick\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000020F4
C:\WINDOWS\Explorer.EXE 000015A0
C:\WINDOWS\SysWOW64\DllHost.exe 00001FA4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000A6C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001058
C:\WINDOWS\system32\DllHost.exe 000005AC
C:\WINDOWS\system32\SettingSyncHost.exe 00000CA8
C:\WINDOWS\system32\backgroundTaskHost.exe 00000AB0
C:\WINDOWS\system32\conhost.exe 0000277C
C:\WINDOWS\system32\svchost.exe 00002A54
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000012B0
C:\Windows\System32\RuntimeBroker.exe 0000183C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00000C20
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001958
c:\windows\system32\sihost.exe 00000E60
c:\windows\system32\svchost.exe 00001EAC
c:\windows\system32\taskhostw.exe 00000C60

Good afternoon and thank you for the reply.

On your system report, the graphics drivers look out of date. Please update them as a recent version is available. Could you also try doing a cleanboot?

Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have done as you have asked and I still seem to be experiencing the same crash at the cutscene.

Oddly enough the game doesn't hard crash, I get that error message and I'm still able to use the chat and talk to my Free Company but as soon as I hit "OK" on the error message the game closes itself.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When you reinstalled the game, did you remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). If not, try doing so. Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Sadly still getting the same crash and same error message. Unless you wanted me to delete those files, then uninstall and reinstall the game?