Regarding Wait Time for Receiving Support (Jun. 24)

The North American SQUARE ENIX Support Center is currently experiencing an increased volume in customer contacts due to the upcoming launch of FINAL FANTASY XIV: Shadowbringers. As a result, customers are facing longer wait times until a support agent can respond to them.

If you are seeking support via email, live chat or phone support, we kindly ask for your patience until a support agent can reach you. You may also cancel your current contact and try again at a later time.

The North American SQUARE ENIX Online support hours are: Monday through Friday 9:00 a.m. to 6:00 p.m. (PDT).

*We are temporarily extending live chat support hours between Monday, June 24, 2019 through Friday, July 5, 2019. During this period, web chat will be open from 7:00 a.m. to 6:00 p.m. (PDT), Monday through Friday.

We apologize for the inconvenience this is causing and thank you for your understanding.