The North American SQUARE ENIX Support Center is currently experiencing an increased volume in customer contacts due to the upcoming launch of FINAL FANTASY XIV: Shadowbringers. As a result, customers are facing longer wait times until a support agent can respond to them.

If you are seeking support via email, live chat or phone support, we kindly ask for your patience until a support agent can reach you. You may also cancel your current contact and try again at a later time.

The North American SQUARE ENIX Online support hours are: Monday through Friday 9:00 a.m. to 6:00 p.m. (PDT).

*We are temporarily extending live chat support hours between Monday, June 24, 2019 through Friday, July 5, 2019. During this period, web chat will be open from 7:00 a.m. to 6:00 p.m. (PDT), Monday through Friday.

We apologize for the inconvenience this is causing and thank you for your understanding.