Unable to xfer

I'm not in a FC I'm in the open world not an inn or instance, I don't have mail. I don't get why I'm getting the unable to transfer, site maintenance or the world transfer is down. Anyone have any ideas as to what I'm doing wrong? I select my target realm (confirm) I select the realm with my char (confirm) I select the character and hit yes to transfer. and then i go submit. and then i get that. its down...

We understand that you are having trouble with the world transfer feature. However, we are not able to resolve any account issues through the forums. Based on the information you provided, this article on the Support Center may help to resolve your concern. If it does not, it should help you get started in contacting the Support Center to resolve your concern directly. Thank you!