The fact is that we don't have a specific forum to deal with account-related issues (for privacy reasons). As such, Jhanaka was asked to move it to Technical Support as a way for the support reps to see it. While the support rep did close the thread, before doing so they directed everyone that is affected by the issue being reported to contact the Support Center as that is the only way that we can assist players with account-related issues.

I apologize for the mixed messaging, but the fact remains that anyone affected with account-related issues needs to contact the Support Center as we cannot publicly disclose personal information.