Se Charging in the middle of April?

[Genzy]

Hello.
This morning I tried to log onto ffxi only to be greeted with a LM-21 code stating that I had to pay fees on my account. The same was true with my husband and a couple of friends.

I have been able to play for the month of April until this point. Since when does SE charge in the middle of the month? I find this very odd. Is there something strange going on with the billing system again? I didn't see any notices regarding billing maintenance, and when I called customer support they of course can never help me and keep giving me a non-helpful answer. (More or lesss stating, "I don't know whats going on, ask your bank.")

These billing issues are getting seriously irritating. For such a great game, I really wish SE would step up their customer support regarding accounts. This by far is some of the worst customer service I have received over the past years, and the only reason I keep playing is because of all the friendhips I have formed and I think its such a wonderful game.

Thank you for your time.

[Netheos]

I was under the impression that we were not being charged for April at all due to the shutdown of the servers?

[Genzy]

Yah imagine my surprise when I tried to log in this morning and saw that sitting there. Billing on April 18th? Something doesn't add up here... Not once have I seen this in my gaming life with SE.... and I have been playing since the beta.

[Animal2020]

same here i got on today and they are sayhing i cant get on for a charge? what happened to our free month? i paid for last month and was susposed to get this month free. what is going on??

[bishop]

My account was also inactive. Thanks again for lying to us SE :[.

[Cylla]

My husband account was also inactive and mine was still fine.

[Runespider]

Square are well known for pulling fast ones with account payments, they double charge, overcharge etc and have been for a long time. If you take action with your bank they will ban your account lol

I guess the idea is that if they do this shadey stuff to 100 people and only 50 notice or complain they get the extra money from those 50. You really have to keep a close eye on the payments they take with Square sadly.

[Apocalypse]

Yeah, same here - got billed through for this month but my acct is active at least but dont like being lied to that we r getting waived for this month.

[Juri_Licious]

What the hell, they're charging me too? We should sue SE or something this is BS.

[Meyi]

Were any of you hit in the first wave of difficulties?

Also, Square Enix, please tell us how you feel about all these accusations about being 'shady'. I think we'd all like a detailed explanation as to why such incidents occur so frequently, and ways to compensate for people's money.