@ Sacher.... chill a little dude. For all we know, they may be having to sift through individual records to find the problem, verify whether an account should have qualified for refund, or whether it should have by normal billing practices been disabled after the billing took place. I've had to go through a manual process like that to isolate errors in credit card processing for an online tax payment app vs a county's tax database due to a Java code rounding error. It takes a lot of time, and they have only been able to put their normal number of staff member on it for roughly 1.5 working days because it happened over the weekend. Give them some time to sort it out.