Also have to understand this billing process is scripted to run on "auto-pilot" for the most part. The error occured during the night on the weekend in JP Time. So they were not able to put full man power on it until Monday morning their time, which was Sunday night NA time. For instance, as I am writing this it is 9:49PM Tuesday night for them, but 8:49AM my time. Not exactly the "normal business hours".

http://www.timezonecheck.com/