UCS-5024 Not Resolved

[Mulch]

Not for me and their hasn't been an update all day heres to day five of paying to not play some more.

[RAIST]

@RAIST:

You really write like if you knew what are you talking about, but it seems you do not.

Are you in the same boat as us and can't enter? Good, wait quietly.
Aren't you in the same boat as us and can enter? STFU please.

It's annoying how we can't even vent our anger and frustration at not getting a single hint from SE. You seem to lose the point over and over again, so, I'll write in caps to emphasize it:

IT'S NOT ONLY THE FACT WE HAVE BEEN WAITING FOR FIVE DAYS NOW, BUT THE FACT THIS COMPANY IS VERY VAGUE AND SECRETIVE ABOUT WHAT IS HAPPENING, WHAT ARE THEY DOING TO FIX IT AND AN ESTIMATE ON WHEN PEOPLE WILL BE ABLE TO USE THE SERVICE THEY PAYED FOR.

Better? I hope you get it now.

While I don't know the exact particulars of what they are going through, I do have a general idea as I have had to manually sift through databases to identify errant data and manually make the adjustments after a payment process went awry, or an import during a lenghty conversion process tanked because of malformed records. I have had to work on MS-SQL/MySQL,MS-Access, and AS400/LANSA databases that were linked to java applications and had to pinpoint and correct errors in applications that I did not write, sometimes did not even have access to the source code and had to work with developers to come up with ways to trap the exceptions and inject workarounds to prevent future errors, then go back and run queries to locate the errors and manually update them one record at a time as it wasn't always something that could simply be scripted to fix it. I have also been involved on projects handling an entire county's real property appraisal data and had to spend days and even weeks massaging data trying to get it converted so it could be posted online. So, yes...I do have some familiarity with the processes that may be involved, and thus have a more unique perspective on this.

Regardless of whether I can get online or not (which, now I can), is a mute point. The point is this is problem that will simply take time to fix. I have some professional experience with similar events to back that point of view. I'm sorry it isn't what you want to hear...but it simply is going to take time for them to find and fix everyone's data. 600 some-odd posts on this forum griping about it will do nothing to alter that fact. SE knows of the problem, they have identified it, they know how to fix it, and they are going about fixing it--it is just going to take time to fix everyone's account.

Flaming SE here won't do anything to resolve your situation--this is not the channel that puts you in direct touch with the billing and other support departments. This forum is not here for one-on-one support issues. At best, it is a means to let SE know of an issue with the game so they can look into it--the moderators are just a go between to gather data and forward it to the appropriate channels. This was done, and they have responded and are working to resolve the issue for everyone. If you need/want personal assistance, you need to contact them directly. If you are able to get through to support via phone or chat so you can direct them to your account, then it will likely move you up the queue--otherwise, you will just have to wait your turn just like everyone else had to before you, and others will after you.

[Imoq]

tldr
I am still missing the point.

FTFY

Seriously, what's wrong with you?

[Liberata]

Flaming SE here won't do anything to resolve your situation--this is not the channel that puts you in direct touch with the billing and other support departments. This forum is not here for one-on-one support issues. At best, it is a means to let SE know of an issue with the game so they can look into it--the moderators are just a go between to gather data and forward it to the appropriate channels. This was done, and they have responded and are working to resolve the issue for everyone. If you need/want personal assistance, you need to contact them directly. If you are able to get through to support via phone or chat so you can direct them to your account, then it will likely move you up the queue--otherwise, you will just have to wait your turn just like everyone else had to before you, and others will after you.

Here's the thing: the official channels do not care, and are not interested in providing their customers with adequate service. I can personally verify this; the kid I spoke to on the phone refused to provide me with anything (information or account related) beyond the party line of "something's wrong, please wait".

I think many of us would be content just to know what is being done, and how long we might expect to be locked out. Until then, it's not unreasonable to keep reminding SE how dissatisfied we are, as they seem indifferent to all other attempts to contact them.

[Sacher]

Yeah, I love how you always have one person that just seems to think THEY are the reasonable person, THEY can relate to SE's problem, and THEY know about everything. They are called know-it-all's..But You already knew that didn't you? If they had a PhD in FFXI you'd have it wouldn't you? Though I'm still not sure if that one falls under know-it-all, emo, DB, or ALL of the Above, lol.

SO ANYWAYS, back to the issue at hand. As a paying customer, for those who actually understand business, we have a right to express our technical issues. Why even have the forum if you expect people to post one and done? Does that make any sense to you? You would not use a forum for that you would just have them fill out a trouble ticket and be done! So either post something useful or move on. Again, my issue is I am paying or a service I cannot use! That seems like a technical issue to me.

[RAIST]

http://forum.square-enix.com/ffxi/th...eactivate-!-!-!)
138 posts

http://forum.square-enix.com/ffxi/th...4-Not-Resolved
164 posts

http://forum.square-enix.com/ffxi/th...l-Not-Resolved
2 posts (started yesterday when there were 3 posts on the first page with similar titles already)

http://forum.square-enix.com/ffxi/th...-No-Content-ID
344 posts

Recovery SEID/POLID thread that was deleted

That's just page 1, on to page 2:

http://forum.square-enix.com/ffxi/th...n-xbox-problem
3 posts

http://forum.square-enix.com/ffxi/th...error-UCS-5024
0 replies

http://forum.square-enix.com/ffxi/th...o-play-my-game 4 posts

http://forum.square-enix.com/ffxi/th...-anytime-soon-...
1 post

http://forum.square-enix.com/ffxi/th...Error-UCS-5024
14 posts

http://forum.square-enix.com/ffxi/th...ntent-ID-where
1 post

http://forum.square-enix.com/ffxi/th...ant-reactivate
3 posts

http://forum.square-enix.com/ffxi/th...-No-Content-ID
1 post

http://forum.square-enix.com/ffxi/th...-no-content-ID
8 posts

The point is, SE has been made well aware of the issue, and they are doing the best they can. Littering the forums with more threads and complaints won't speed things up. Would you rather someone stop working on recovering accounts and spend hours trying to find how many valid inactive accounts were recovered and how many remain--or continute on recovering the accounts?

All the mods here can do is ask if there is any news, and the response they are likely to get is... still working on it. That's just the way it goes with these things.

[Sacher]

What like you are doing? Oh wait the right can never be wrong can they? Two wrongs don't make a right cuz so why don't you take your own advice and STOP POSTING! How much space did YOU waste reciting that stuff?????

[RAIST]

no more than the 6 or so other people that posted duplicate threads one day later--while those same threads were still on the first page.

[Gushazan]

I understand how much time can go into resolving a problem like this. I know that seemingly small problems can turn out to be extremely difficult to isolate and resolve. However, I also believe the squeaky wheel gets the oil. That being said; here's an email from SE received just a few minutes ago:

Dear Customer,

Regarding your request for billing support. Please find your answer below.

This issue is still being addressed and complete recovery will take an additional amount time. We would like to ask that any customers who still encounter a "UCS-5024" error upon trying to reactivate their PlayOnline accounts to please wait and try again at a later time.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.


OK gotta admit that this email makes me feel good because they acknowledge my issue. What's just crazy is how they are telling me to "try again later" as if that is a solution. What I need to know is when this "later" will be so I can log on at that time.

[Largely]

My account too, had been effected by this issue. I logged in today as if nothing had happened, the whole try again later thing seems to work. There have been no new information updates on the pol site in 2 days. Good luck to everyone still experiencing problems ;x