Since the issue is not resolved and we can't post on their status page, here are some step-by-step pictures of what's we're seeing. This shows what the problem we're running into looks like for us.

Following the steps provided to us:

STEP 1
[Resubscribing to PlayOnline]
Logging into PlayOnline with a cancelled PlayOnline ID will bring up the PlayOnline ID reactivation screen.
Follow the instructions presented at this screen.
We try to log on as normal, but are met with the message to reactivate:

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We click reactivate, and this screen appears:

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We enter the account info (not shown for obvious reasons), and get this message:

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STEP 1 says to follow the instructions on the screen, but those instructions are simply to close the application.

Hopefully the support team sees this post and can get something out of it.