UCS-5024 Not Resolved

[Catnipthief]

Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

[Ohji_Lunartail]

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.

[Catnipthief]

No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.

Biggest gift I would appreciate is just a simple good explanation of WHAT happened, and why it happened... Could care less about in game items (I wouldn't object though) or hell, giving me my last expansion I paid for (just this few days ago as a matter of fact, when I got locked out) for free... but again... if someone (DEV, or MOD) would just give us an update, I would be happy.

[zanosuz]

Well it's 6:40 am in Japan right now, so maybe we'll here something soon......*doesn't hold his breath*

[Ohji_Lunartail]

Biggest gift I would appreciate is just a simple good explanation of WHAT happened, and why it happened... Could care less about in game items (I wouldn't object though) or hell, giving me my last expansion I paid for (just this few days ago as a matter of fact, when I got locked out) for free... but again... if someone (DEV, or MOD) would just give us an update, I would be happy.

Or an formal written apology from the person incharge of this. Not some cut and paste bs but an official written one with his signature.

[Darton]

Just adding my name to the growing list of it being unresolved. My Alt Character worked fine and was charged (just started him 3 weeks ago) but my main is still UCS-5204, might try to reinstall Playonline on a computer I don't use see if that works, will let you know if it does

[Catnipthief]

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

[Chiren]

UCS-5024
Invalid process.
Please exit the current application.

=_______________________=

[Ohji_Lunartail]

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

Won't work. If ya can't log into pol then ya can't update. Tried it on my dads pc who hasnt played in months tho he still pays for the account. His was getting the error and so was mine even without updating :/

[Jhanaka]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)