Xbox 360 freezing during shutdown

[Soranika]

Because I'm an Xbox 360 user, I'm very familiar with the warning against exiting from playonline and/or FFXI using the guide button to return to the dashboard or shutting down before properly logging out and exiting playonline. Given the time it takes to install and update FFXI, I really can not fathom the thought of having any playonline or ffxi data corrupted do to not logging off properly. I've made it a habit to use /shutdown text command in my mog house or where ever safe if I can't get to it to avoid having use /logout and backing into playonline to log off.

However tonight, when I shutdown, the screen went black but froze, causing an improper shutdown. I made sure to shut off my xbox and start up Playonline to restart it since a possible corruption warning always shows up when not logging off playonline the proper way. This has happened at least three times over the last 4 months. This only really bothers me because I really don't want my installation of the game to be corrupted and if that happens, I really don't know if I'l be playing again. You know... installing and updating FFXI is a HUGE pain on consoles.

And following the forum procedure...
Platform: Xbox 360
ISP: Knology
Type of Internet Connection: Cable broadband
Internet Connection Speed: unknown
Date & Time: some time after 21:20 EST, Thursday, November 24, 2011
Frequency: rarely, but one time to many
Character Name: Soranika
Race: Mithra
World: Bismarck
Main Job: Dancer
Support Job: Ninja
Area and Coordinates: Port Jeuno, Mog House
Party or Solo: Solo
NPC Name: n/a
Monster Name: n/a
Steps:
1. Returned to Port Jeuno from Ro'Maeve via Instant Warp scroll.
2. Immediately headed to mog house.
3. Type /shutdown and pressed enter
4. Waited to return to Xbox 360 dashboard but screen remained black.
5. Manually shut off Xbox 360 from the console, NOT the controller.
6. Powered it back on and returned to play online for the improper log off/corruption warning and menu to restart playonline and exited properly.

[Baccanale]

Greetings, Soranika!
Thank you for posting your concerns about your game freezing when shutting down. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here and here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you find a solution to this problem. Thanks again for your report!