Issue with SMN

[Oragel]

Hello,

I would like to know if any work is being done to correct an issue where a monster will go unclaimed while killing it on the SMN job. This has been an issue with the game for some time. Occasionally the monster will go unclaimed after defeating an avatar without the SMN actually dying. The common method to solo things on smn involves kiting and resummoning many times. The act of the monster going unclaimed would normally not be an issue, but the player base is often untrustworthy. Just last night I lost a Briareus pop because of this issue. Never did I die, the mob had me on its hate list, and I even cast shock squall on it after it went unclaimed. It did not go back to red, thus allowing another player to steal it. Making this issue account for 2 hours of work within the game being lost so that a player undeserving of such rewards.

One thought I had:

If you are unable to correct the issue where a player just being on the hate list does not keep the monster claimed, maybe you could atleast raise avatar enm so that the smn could cast more than one or two spells without stealing hate.

I have posted this here because I hope the unclaiming is a bug and not intentional. A SMN should not be penalized with unclaiming monsters because he is doing things the only way he can. You would not allow a nm to go unclaimed everytime a bst uses reward or a dnc evades a target would you?

Thank you for your time and please try to fix this issue or allow for people who steal nms during this time to be added to the player violation section. A game should not let bugs exist that cater to the low lifes that find their way into MMORPGs.

[Soranika]

It's not an issue with just SMN. Was helping a friend with fistule the other day and we were holding bloodguzzler(sp) while waiting for it to pop. The person holding it decided to disengage from battle position and despite not even moving and still attacking her, the nm went into an unclaimed state.

It's safe to assume if you're not actively engaged with that NM over a set period of time or out of range while kiting, you will lose claim.

[Arcon]

It's not a bug, any monster will go unclaimed after a few seconds if the player (including avatars) with hate disengages. You should be able to get claim back if you attack it again, be it with a melee attack or a spell/ability, I'm not sure why it didn't work in your case, maybe that actually is a bug.

Also, "disengaging" includes dying (equivalent to releasing an avatar), getting charmed or changing target.

Not saying this isn't severely retarded, but I doubt it's a bug. It's been brought to SE's attention plenty of times, but they've audaciously ignored it every single time, and I doubt this will be different.

[Qeepel]

Thank you for bringing this to our attention Oragel,

I can see how one would think this is a bug. Just to make sure, I'll escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

* What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
* Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
* If you were using macro commands when the issue occurred, please include the details of the command.
* In case the error message appeared when the issue occurred, please include what the message said.


*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

SQUARE ENIX MODERATOR

[Oragel]

Thread Title:
Issue where monsters go unclaimed while playing the smn job.

Platform:
Windows

ISP:
AT&T

Type of Internet Connection:
DSL

Internet Connection Speed:
768Kbit/s

Date & Time:
(Central time zone GMT -5:00) October 31, 2011 12:41 A.M

Frequency:
State how frequently the issue occurs. Please select from the following.
2. Sometimes

Character Name:
Oragel

Race:
ElvaanM

World:
Sylph

Main Job:
Summoner 95

Support Job:
White Mage 47

Area and Coordinates:
Abyssea - La Theine Plateau (G-6)

Party or Solo:
Party, 2

NPC Name:
None

Monster Name:
Briareus

Steps:
I popped the notorious monster and began to kill it. After getting it down to around 67% it used the move Mercurial Strike and killed my partner. Afterward it hit my avatar (Ramuh) and killed it as well. At this point Briareus turned to come after me but went unclaimed. I was approximately 24 yalms away. I resummoned Ramuh and casted the move Shock Squall, but this did not make the monster go back to being claimed even though I observed the monster become stunned. At this point a monk near by chi blasted the mob and instantly claimed it.

* What you were doing when the issue occurred.
Battling

* If you were using macro commands when the issue occurred, please include the details of the command.
I had used two macro commands:
1. /ma "Ramuh" <me>

2. macro set consisting of:
/equip head "summoner's horn"
/equip body "yinyang robe"
/equip hands "summoner's bracers"
/equip feet "summoner's pigaches"
/pet "Shock Squall" <t>

[Baccanale]

Greetings, Oragel!
Thank you for providing the information that Qeepel requested. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted, but I do recommend checking here and here for any details regarding the development team's investigation. Thanks again for your report!