Waking dreams quest causes game Crash

[antdiddly]

I"m trying to complete the Waking dreams quest in order to get diabolos as a summon but everytime the cutscene with Kerutoto begins it shows her talking to Diabolos then the screen immediately jumps to black. Literally the last words displayed before it goes black are:

"Do you see what I went through all because of you!?"

Anybody else experiencing this? what should I do? I'm playing it on PS2.

[Xophious]

Greetings antdiddly.

I apologize for the trouble the sudden game crash has been causing. In order to forward the concern to be looked into, we will need some more information. Could you please fill out the following?

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Thank you!

[Kaisha]

Never hurts to do a File Check on FFXI from the POL viewer if you haven't done so in a long time.


If you don't know where it is, it's the "Check Files" button on left side of the main POL screen where it shows your accounts to select and log into. It could just be a corrupted dat that needs repairing.

[antdiddly]

Platform: PS2
ISP: Comcast
Type of Internet Connection: Cable
Internet Connection Speed:
Date & Time: sept. 5th, 2011 at 8:00pm PST
Frequency: Tried it 3 times in a row and it happenned without fail. my girlfriend tried a few times too and she ran into the same issue.
Character Name: Lupinthrd
Race: Elvaan
World: Quetzalcoatl
Main Job: Red Mage
Support Job: Black mage
Area and Coordinates: Windurst Waters, South (j-8)
Party or Solo: happens whether partied or solo
NPC Name: Kerutoto
Monster Name: n/a
Steps:
1. Go to windurst waters south j-8
2. Talk to Kerutoto
3. Cutscene starts
4. game jumps to black screen and stays

[Emdub]

Greetings antdiddly!

Thank you for your assistance with writing a report for us, it is appreciated! I will go ahead and submit this concern to be reviewed for you! Since there is no guarantee that an official response will be posted on this thread, I suggest keeping an eye on the www.Playonline.com website and http://forum.square-enix.com/ffxi/forums/76-Updates for any news on this matter.

Thank you again for your assistance and apologies for any inconvenience!

-=Game Master Emdub=-