Some things on the wiki are flat out confusing, also not everyone can read something and instantly pick it up with no issues. I don't feel like going into a big long rant on why exactly it's stupid to expect everyone to learn everything super easy from a single guide or for someone to learn everything off wiki by looking it up instantly, but let me cover some examples.
Pankration, simple enough event once you understand, but if you went to wiki and looked it up as I did when I first heard about it(about 2~3 years ago, literally my first or second day after going to Aht for the first time) you wouldn't have understood any of it at all, and been at a total loss as I was most likely.
ZNMs, same as Pankration, confused me to no end originally, I tried to understand, but there were so many things involved it simply made no sense, I did not know what Imperial Standing was, I thought it was a kind of fame originally, I also had no idea how to obtain the currency, and had no idea what Jettons were, all which seemed to be tied to this system in a way that confounded me.
I have had tons of people tell me Dynamis and its procing system was confusing as all **** and they were unable to understand it, though even just tonight, I went through with a returning player who has only been back a few weeks, and has been trying to farm without TEs, without Procing, and been doing terribly, since last time they played was in the 75 days and they have no idea what they are doing. In a hour of helping them I explained TEs, procing, showed them the cycles to do in Valk, explained when to change mobs, a few tips on how to keep track of certain things or how to more easily pull a good amount of currency, in general I explained the event to them and helped them learn it. They were not stupid, they picked it up quickly & easily.
People often absorb information much easier through experience and by being told about it in a way that they can ask questions and get instant responses, rather than a static guide that can answer nothing outside of what is written within, or a wiki that can be confusing to navigate when you don't know what to even look for to get what you want from it. Yes, some people are just not trying, asking you for every little detail and refusing to even try it on their own, others are likely to actually be looking for a better way to learn or understand, and aren't getting what they need in the guide or wiki you provide them, even if to you, that question is answered within it.
TLDR: Not everyone learns the same, to expect it is foolish. Not everyone wants a hand holder, but rather, some want a dynamic method of learning that can answer to their questions and needs, rather than a simple guide.


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