Reactivated for Return Home Campaign, still got billed?

[Midorikaze]

Yeah, I get that it's kinda on me, but the campaign was supposed to be about 2 weeks of playtime. Now I have an entire month that won't even be worth it due to my job and other things taking up my time. I do wish there was a way to undo that "mistake".

[Alhanelem]

You can always try *shudder* contacting support, maybe they'll be understanding of your situation.

[Teraniku]

As the campaign page stated, everyones accounts were automatically activated for the temporary free period, without any action on your part. If you reactivate yourself, you will have to pay.

I had reactivated around a week before the campaign and got the email about it the next day. So Kinda bummed.

Also note if you have any extra characters on your account that were inactive, they are now active til DEC 23 as well.

[Midorikaze]

You can always try *shudder* contacting support, maybe they'll be understanding of your situation.

It doesn't seem worth the 15 bucks...most likely the only option, sadly. The fee is the only loss when you think about it.

I just won't really be able to take advantage of the month of playtime which kinda sucks. ^^;

[Alhanelem]

They should have put a LOCK on the payment option during this month, for anyone reactivating an account. So you couldn't pay even if you accidentally pressed a button somewhere.

Well its understandable that people might want to resub b/c they're enjoying their free time, but it seems like it would be a simple mater to not have it bill you until the free period is over.

[Dragoy]

I was asking the support via eMail if it's working as is supposed to, and as I explained how my character was kicked out during the campaign, and had to pay for the next 30 days, re-activating them manually, they mentioned that:

The Final Fantasy XI subscription used to work backward and be paid at the end of the month. In order to re-activation your POL ID, you were asked to clear the old unpaid fees. The "Vana'diel Experience Campaign" is free and won't have to pay anything else until further notice.

It seems as if they were thinking it is an older account, but as I explained (again) that it was still active until then, and that I had to pay for it again, they took that as a 'issue was solved' somehow...

I should like to see some elaboration from the Community Representatives over here as well, as I do have other matters to attend to. In particular, are accounts/Content IDs that get cancelled during (not before) the event eligible or not?