Here's some interesting pieces from SE's official forums (note that SE staff doesn't even look at these forums)
http://na.square-enix.com/go/thread/..._with_Jordan_G
http://na.square-enix.com/go/thread/...stomer_service!!!
http://na.square-enix.com/go/thread/...ver_my_account
http://na.square-enix.com/go/thread/..._game_FF14:ARR

I'm not trying to flame SE, I would just love them to improve their customer service.