SE you have a Worldwide Franchise, and your support is a let down.

[Vedabe]

Hello guys, ok; before you starting banging and bashing the thread with, "you are a selfish, childish, and a lot more stuff", let me say this.

I am not going to go with the hole catastrofic disaster that Japan has suffer, in fact i feel so bad for those guys, and i have already donated for the cause, they are in my prays, and i watch the news really close, cause i´ve been in Japan and i really enjoyed my time over there.
Also, Final Fantasy Xi is not my life, sure enough is my favorite game, and i can live without playing it anymore; but what i am about to say is a fact and period.

For a buisness point of view, the service of the game quite frankly is really poor, and let much to be desired, i honestly can´t understand how a worldwide franchise did not have a backup plan for this kind of unexpected issues, i know you can never control stuff like this, but i am still asking myself, why they never thought of having alternative servers, specially when the game has been online for YEARS.

I don´t know about you guys, but, if people have been giving me their hard earned money for a service i am providing, i would make sure i could offer the best experience and quallity, specially when the service i am providing depends on the INTERNET, and THAT is the main reason i see why FFXIV is just a complete let down, because you are not focusing on providing the best experience, instead you are just not understanding that there are differences in the way people think from other countries, and from the other side of the world. And to make things worst, you are forcing us to adapt to what you offer just because you used to have a good solid reputation, and we are still expecting for you to get back, to what you, as a company used to be, there is a rule, for every single buisness, and that is "the customer is always right" and you used to be like that.

For example, i don´t see any time Burger King or McDonalds, stop providing and supplying food from the restaurants all over the world, just because the main factory is unavailable, that would cause millions lost every single day.

Also, people have been paying their montlhy fee, and some of them since the beggining, and i am sorry for what i am about to say, but the truth is the way you based your philosophy of the company lately, is really "Square" minded.

I have been a huge Fan of the FF franchise over the years, and no matter what i used to buy your stuff, because you prove yourself of releasing good quality games, but i think it is time to ask yourself what are you doing with your company philosphy, and actually learn something from this catastrofic disaster.

"Start listening your community or else, you will loose it".

Once again, i repeat, i think this is a fact from a buisness point of view.

Just my 2 cents, and hope all your work and development team is all right. Life and health comes first no matter what.

And also sorry for my english, Spanish is my native lenguage.

[Nattack]

comcast your a nationwide service provider, your support is a letdown.

hello dead horse and desperate players. also fast food restaurants do close down in times of emergency, ie, a water pipe break, etc. suck it up princess, and wait a bit longer

[Nattack]

mcdonalds was truly an apples and oranges example, by the by. servers and the like are a little bit more delicate than cardboard burgers.

[Alhanelem]

"you are a selfish, childish, and a lot more stuff"

Well, you are, there's not much else to say, other than you clearly don't understand the nature of the situation. I don't mean offense, but it is necessary for you to realize that posting this was not a good idea.

Going on other things, if McDonald's supply chain broke down (e.g. food production facilities disabled, warehouses destroyed, etc, they absolutely would probably have to temporarily close, at least in the area of the problem event, until the supply chain is re-established. (In many areas, while not closing down, many fast food stores have had to limit access to certain food items, e.g. not put tomatoes on burgers or other items, because the supply of tomatoes was disrupted by a hard freeze.)

SE did not shut down the game because the servers were damaged, or infrastructure damaged, or anything like that. They are simply complying with power company demands to eliminate unnecessary electricity usage until power capacity can be increased. It would be extremely bad publicity for them in japan to have kept the servers running throughout this.

SE is not being irresponsible or letting down it's customers, it is doing what it feels is right in the given circumstances.

[Vedabe]

I don´t have trouble waiting, i have a life you know, but at the end of the day, you also pay for a service, or am i wrong?, and i think we have the right for say something to improve the experience, that is all i am saying.

Cheers

[staley]

Wall of text full of crying, please just start removing and banning people that make these cry post, ffs.

[Alhanelem]

On a side note, I don't see what a temporary server shutdown has to do with the support department.

[Vivik]

Pfizer, the maker of Viagra, is an international company and they let me down.

[Vedabe]

On a side note, I don't see what a temporary server shutdown has to do with the support department.

I meant the support of the onlince service, when you have ppl playing from other countries you can´t just based all your support in the country you have based the main company.

[Alhanelem]

you also pay for a service, or am i wrong?

Yes, you're wrong. They've already stated they will not be charging us for next month as compensation for the server shutdown.

They disrupt service for less than a month, and give us a free month. How is that bad support?