Petition: clickandbuy the only way no,thanks.

[Alukat]

I do find it kinda amusing threating account banning when quite a large portion of people won't be able to log in anyway very soon lol

Don't get banned, you won't be able to pay for the service to log in anway but don't get banned!

this made my day lol

[Niyariko]

one of my ls friend had set up SEID and ClicknBuy, but then he couldn't login now, there is something wrong with SE getting his payment from CnB. He spent 3+ hrs trying to figure whats wrong, and still can't make it to work.

I was afraid this will happen to me also, so I decide not to transfer until the very last moment when SE offers direct payment with Credit Card thru SEAM.

[Yinnyth]

Lol everytime I mention the transfer thing in my linkshell, there is always at least one person who is like "wtf you talking about?". There are going to be alot of surprised and then angry people come September 1st.

I was talking with my friends ingame about this, and they had no idea they actually had to do something in order to keep their account. They thought that SE was only requiring every player to have a SE account linked to their POL account in order to continue playing, and they all already had a SE account, so they thought they were good. The change-over has been explained very poorly. So poorly, in fact, that it is mostly up to players who are in the know to spread the word to everyone else (top notch work there, do we get a commission fee for that?)

More infurating still is we see no explanations as to why. Why does SE need to take billing off POL? Why are we unable to pay SE directly in a manner similar to how we paid POL directly for the past 8 years? Why are they using ClickandBuy in the first place? Why are they even using third-party pay programs; don't they lose a portion of the money in doing that?

[Kojo]

I was talking with my friends ingame about this, and they had no idea they actually had to do something in order to keep their account. They thought that SE was only requiring every player to have a SE account linked to their POL account in order to continue playing, and they all already had a SE account, so they thought they were good. The change-over has been explained very poorly. So poorly, in fact, that it is mostly up to players who are in the know to spread the word to everyone else (top notch work there, do we get a commission fee for that?)

More infurating still is we see no explanations as to why. Why does SE need to take billing off POL? Why are we unable to pay SE directly in a manner similar to how we paid POL directly for the past 8 years? Why are they using ClickandBuy in the first place? Why are they even using third-party pay programs; don't they lose a portion of the money in doing that?

I'm still waiting for an explanation as to why JP players have it better than NA and EU.

[Neika]

It was very poorly explained. The one guy in my ls today was like "I already have a SE account, I've had it for almost a year, I'm good!" It also doesn't help that they put the notice about it in where they usually have the RMT warning when you log in, and most ppl now just skip it without reading it.

[Oddwaffle]

Today I tried to log in but I can't cause I don't have any content ID cause I transferred them and didn't really add anything to the SE account. I guess this is where I'm going to stay until I get another more reasonable payment option from SE.

[Selamis]

So I still haven't transferred my accounts and wasn't planning to until later this month, checked my bank statement and was billed twice the normal amount of what I should be. It's even four dollars more than last month, when I had my normal fee and then the added cost of Heroes of Abyssea that I bought. Come on SE, get your head in the game and fix this. Currently in que with chat support to see if they plan on refunding this... at least last month the charges were legit, not this month.

[Kalilla]

So frustrating :\

My account is fine but my boyfriends account is stuck with July's fees of 13.95, but there is no way to pay for them. We can't account transfer until we pay the fees....

Where is the solution here SE? I've contacted support 4 times, two of the 4 times they dropped me before it was my turn to talk to someone. Both times I talked to the same person, you really only have 1-2 people working?

I've asked to talk to a supervisor, but apparently they are all too busy to talk to me. I can't get any estimated time until the solution is resolved, and I'm pretty sure if I try to submit another ticket I'll just get perma ignored.

All your staff is doing is telling people hundreds of people are experiencing the same issue your having with being unable to pay last months fees. And that there is no solution atm and no estimated time when it will be available. In fact, you proceed to tell me that your not able to reveal that information. What, is it some secret that you'd loose money off of if you told me? Just say you don't have the answer to that instead of giving me some BS excuse as to why you forced us into this mess without any solution.

I've even bought enough crysta to cover the July fee's and this month's payment. Why won't you take the crysta/money and do your job by letting me play since I've paid you!

And if you know there are hundreds of players unable to play because of your new system, why force them to keep waiting while you figure out a reasonable solution? Why not just move those fee's to next month. And why when I ask your support team to ask a supervisor to do this for me they refuse? When I've had that done in the past for my account, your suddenly unable to do anything now?

Why rush through all the tickets when you KNOW your going to send 99% of them back into line, making your line even longer. You could of spent a few minutes with your customers, and work out a reasonable solution with them that allowed them to pay over the phone/chat, or move the fee's til next month. Instead you insist on moving through all the tickets as fast as possible with automated messages.

SE, you seriously need to meet the standards you met before in the past. You use to be one of the most popular companies in the gaming industry, but now look. You wont take care of your game or your customers, when all we are asking is for you to take our money so the problem goes away. Why don't you want our money? How hard could the problem possibly be? Just send out an update for POL so we can pay the late fee's and the problem will go away.

I think the online thing is a cool idea, but it isn't ready. You can't force your customers to use something that doesn't work. You are loosing thousands of dollars because of this. Just let us pay the late fee's so we can use the new system.

[Misi]

(posting this here too since maybe others ran into this problem)

Yeah, this is confusing. I've had my click and buy registered since 2010 and had all ready added Square Enix Account Management System, card verified, the works. it's listed in the easy collect section AND did the walk through by SE before the first of this month and got emails that verify the transfer on july 27th but I still have not been billed yet. What gives? Even on my bank statements it isn't listed as a pending or completed transaction. If it were the old method I would have been billed on the 1st of this month no problem.

anyone else have this problem/fixed it?

[Kelvena]

So frustrating :\

My account is fine but my boyfriends account is stuck with July's fees of 13.95, but there is no way to pay for them. We can't account transfer until we pay the fees....

Where is the solution here SE? I've contacted support 4 times, two of the 4 times they dropped me before it was my turn to talk to someone. Both times I talked to the same person, you really only have 1-2 people working?

I've asked to talk to a supervisor, but apparently they are all too busy to talk to me. I can't get any estimated time until the solution is resolved, and I'm pretty sure if I try to submit another ticket I'll just get perma ignored.

All your staff is doing is telling people hundreds of people are experiencing the same issue your having with being unable to pay last months fees. And that there is no solution atm and no estimated time when it will be available. In fact, you proceed to tell me that your not able to reveal that information. What, is it some secret that you'd loose money off of if you told me? Just say you don't have the answer to that instead of giving me some BS excuse as to why you forced us into this mess without any solution.

I've even bought enough crysta to cover the July fee's and this month's payment. Why won't you take the crysta/money and do your job by letting me play since I've paid you!

And if you know there are hundreds of players unable to play because of your new system, why force them to keep waiting while you figure out a reasonable solution? Why not just move those fee's to next month. And why when I ask your support team to ask a supervisor to do this for me they refuse? When I've had that done in the past for my account, your suddenly unable to do anything now?

Why rush through all the tickets when you KNOW your going to send 99% of them back into line, making your line even longer. You could of spent a few minutes with your customers, and work out a reasonable solution with them that allowed them to pay over the phone/chat, or move the fee's til next month. Instead you insist on moving through all the tickets as fast as possible with automated messages.

SE, you seriously need to meet the standards you met before in the past. You use to be one of the most popular companies in the gaming industry, but now look. You wont take care of your game or your customers, when all we are asking is for you to take our money so the problem goes away. Why don't you want our money? How hard could the problem possibly be? Just send out an update for POL so we can pay the late fee's and the problem will go away.

I think the online thing is a cool idea, but it isn't ready. You can't force your customers to use something that doesn't work. You are loosing thousands of dollars because of this. Just let us pay the late fee's so we can use the new system.

This.

My friend paid for 3000 crysta on his account but he cant even use them to pay for the overdue fees to reactivate his account. He gets an error which says to contact the support center.
But ofcourse the support center doesnt know the solution to their own problem.
This whole situation is just sad.
Wouldnt the first thing for a company this large to make it able to earn the money they want? Almost feels like they WANT to lose customers.