Petition: clickandbuy the only way no,thanks.

[RAIST]

hehe... you honor me Revan. Hey, we all riding in this handbasket towards Hell's Gate together it seems. I like it when we can use eachother's posts to back up points...shows we are trying to work together as a community to accomplish change.

Wow... what a concept... when did I get all happy unicorn, pretty rainbows, and fluffy bunnies.... gotta get back into cynic mode before I start farting flowers.

Anywho....for Mordanthos:
(gotta give credit to Tsukino for this tidbit of information as a post in another thread prompted me to look it up)

http://www.square-enix.com/na/accoun...ta/charge.html

The following payment methods can be selected for settling service fees in the Square Enix Account Management System.

Square Enix CrystaYou can pay for options by adding Crysta to your account and using your Crysta balance to pay service fees. To use Crysta, select it on the payment method selection screen.
*Crysta cannot be used as a payment method if you do not have enough in your account.
*Depending on your country of residence, Crysta may not be available.

Credit Card, Debit Card and ClickandBuy accountIn addition to Crysta, you can pay for some services with a credit card, debit card or use other options via ClickandBuy account.
ClickandBuy is an account-based billing system provided by ClickandBuy International Limited. An account can be acquired for free and used to add options and automatically pay service fees per service period. To use credit cards or debit cards as your payment method, select "Credit Card/Debit Card via ClickandBuy account" from the payment method selection screen.
*It is possible to register multiple credit cards and debit cards to a single ClickandBuy account.

For information on service fees, please refer to the service's website.

Depending on your country of residence, Square Enix Crysta may not be available. If you live in such a location, please use "Credit Card/Debit Card via ClickandBuy account" to settle your service fees.
*Square Enix Crysta will become available in more countries as they are legally approved.
Adding Crysta is simple!

and therein lies the rub.... SE is not providing Crysta as a funding option in some regions, C&B is not able to process payments for some regions (or through some financial institutions). We've already discovered one regions completely blocked from both--in and around Australia.

[Crimson_Slasher]

Not really the best solution, but perhaps if they really want to utilize 3rd party billing methods, they could work out a deal with valve, utilizing steam as a release platform for the game was a great way to get the game into the hands of players, and as that allows for direct and secure CC use, it may be an option. Assuming they can do that from an infrastructure standpoint and assuming steam accepts/is offered globally in all nations. Just a thought that popped in my head.

[Malamasala]

SE is not providing Crysta as a funding option in some regions

I think it is the opposite. Some regions probably do not allow "fake currency". I wish no regions did, since the concept is just so silly. Pay 10 dollars, get 2000 pony points. These lets your buy things like horse toothpaste, grass and other useful horse items!

[Octaviane]

Dear SE,

Please accept this I.O.U in lieu of payment for the next however long until you can figure out this Massively Monstrous Overwhelmingly Ridiculous Payment Gaffe.

Thank you and I apologize for any inconvenience this may cause. For further assistance in this matter please visit I.O.U. com

The Customer

[Asiren]

I recently finished transferring my POL account to my SE account. While I was able to do it, I am not very happy about it. This is the feedback I sent to Square-Enix in their Support Center:

Dear Square-Enix,

I recently transferred my POL account to my SE account. I am disappointed to find that at least two of question and answer pairs in this forum thread are somewhat false:

Square Enix Account Transfer FAQ
http://forum.square-enix.com/ffxi/th...t-Transfer-FAQ

I tried creating a ClickandBuy account with a credit card that does not have 3-D Secure. I was disappointed to find out that I couldn't create a ClickandBuy account without a 3-D Secure credit card; I was asked to provide a 3-D Secure credit card in order to create one. Given ClickandBuy's reputation, I do not feel comfortable giving them access to my bank account.

Thus, I went on to try to buy Crysta using Paypal via PlaySpan. I was disappointed yet again that I was forced to pay via instant transfer (from my bank account) via my Paypal account. I could not change my payment method to a credit card; the Paypal payment page would not let me do this.

I was under the impression that I would be able to use my credit card which does not have 3-D Secure on it. Sadly, it looks like the only way I would be able to use my credit card would be to buy UlimatePay gamer cards from retail stores.

I would suggest that you avoid posting false statements in your FAQ. Doing so makes you look bad and frustrates your customers.

Let me emphasize what has really annoyed me:

You cannot create a ClickandBuy account without a 3-D Secure credit card! (Unless you're willing to give them your bank account. No thanks!)

You cannot buy Crysta via Paypal without using the bank account attached to your Paypal account! PlaySpan insists on payment by bank account ONLY.

If you were able to buy Crysta online with a non-3-D Secure credit card, good for you. However, I was not able to do this, and I'm sure this has happened to plenty of other players as well.

Edit: Before this gets asked, yes I tried changing my payment method while I was on the Paypal website. I couldn't do it. Paypal would not let me switch to credit card, no matter how many times I clicked the link to "Change payment method." It would simply reload the payment page again.

So if you were able to change your payment method on Paypal's website, that's great for you! I wish I could do it...

[RAIST]

hmmm.. that is odd indeed about the Paypal funding source. I wonder if you could create an account with PlaySpan and use your card through them, than transfer the points to SE for crysta. Kind of a round-about way of doing it...but if it works would save you from having to buy cards locally and paying local taxes.

<Just an idea, haven't transferred yet myself...holding out for SE to extend the JP's directpay option so I can continue using my credit card that has 3DS support, if they don't add it my account will just die off in August>

[Asiren]

hmmm.. that is odd indeed about the Paypal funding source. I wonder if you could create an account with PlaySpan and use your card through them, than transfer the points to SE for crysta. Kind of a round-about way of doing it...but if it works would save you from having to buy cards locally and paying local taxes.

<Just an idea, haven't transferred yet myself...holding out for SE to extend the JP's directpay option so I can continue using my credit card that has 3DS support, if they don't add it my account will just die off in August>

It could be a security issue from Paypal's side for some reason. Or a requirement from PlaySpan. I'm trying to avoid creating new accounts because I already have Paypal and I don't really play any other online games at the moment. The only reason I'd create a PlaySpan account is to pay Crysta to SE. It seems like a waste of effort if I can just do it via Paypal. :/

[RAIST]

yeah...they really screwed the proverbial pooch with this boneheaded move. Really over-complicating such a simple process.

[RAIST]

May have stumbled on something about C&B. There might actually be a specific reason why some financial institutions are rejecting them, just haven't been able to get further details as it looks like the site I was in just hit a maintenance window while I was on it.

Click&Buy is stating they are authorised and regulated by the FSA UK:

ClickandBuy International Limited is authorised and regulated by the Financial Services Authority in the United Kingdom. (Register Number: 454127)

http://www.clickandbuy.com/EU/en/sa/...bereich=surfer

So out of curiosity I went to pull up their reports on them, but can't get any real info on them just yet as it looks like they've started stopping some webapps for maintenance or something while I was browsing. This particular one went offline just after I pulled it up, but the first page from my search was still in my cached pages so I was able to grab at least their basic info:

http://www.fsa.gov.uk/Pages/register/index.shtml
searched on firm registration number: 454127

Basic details for:
454127 - ClickandBuy International Limited

Current status: No longer Authorised
Effective Date: 01/07/2011
Tied Agent:
Undertakes Insurance Mediation:
Registered under Money Laundering Regulations:
Address: Lincoln House
137/143 Hammersmith Road
London
W14 0QL

Phone:
Fax:
Email:
Website:
44 020 7605 0670
44 020 7751 1848
No e-mail supplied
www.clickandbuy.com

Notices:
Other information: The firm now has an e-money record. Please check the e-money link for more information.

Clicked the e-money link and that's when pages started coming up as unavailable. Guess I hit it right when they were taking things down.

Interesting that their basic info states they are not authorised. Which is a little concerning as they are still claiming on their site that they are authorised.

When you go to the FSA's detail on status entries, it simply states

No longer authorised
A firm is no longer allowed to carry out certain types of business that we regulate.

http://www.fsa.gov.uk/pages/Register...us/index.shtml

Which makes me even more curious about just what they are no longer authorized to do, and why. Wish I could get at the reports to get more info.

[Rahyiyi]

I tried signing up for Click and Buy and my credit card flagged it for being an international transaction so then they sent me an email they needed full verification this is the information they requested.

Dear ,
Thank you for contacting ClickandBuy and for your message.
Please confirm your credit/debit card by filling out and signing the attached form.
Please send an email to service@us.clickandbuy.com with an attachment of the completed and signed for a scanned copy of a photo ID such as your passport or driver’s license and a copy of your recent credit/debit card statement.
Please note that we do not accept online statements for the verification of a payment method.
As soon as we have received the documents, we will confirm your payment method manually which offers increased spending limits and higher security for future purchases.


Please select answer or reply when responding to this email as opposed to sending a new email as this will aid us in resolving your issue with more efficiency.
Yours sincerely,
ClickandBuy Service Team

I AM NOT SENDING THEM A COPY OF MY PHOTO ID AND BANK STATEMENT TO PLAY FFXI!!

I think Square should look more closely at the companies they chose. I called them twice and both times they said they could not understand me and to send me an email. I called Square Enix support complaining about the problem he told me to just tell Click and Pay I want to cancel and to pay in Crysta -.-