Petition: clickandbuy the only way no,thanks.

[Neika]

I'm all for them adding new payment options to give people more choices, but they shouldn't also be taking away the one payment method we've been using for the last almost 10 years that people have been used to and that people are still ok with using (i've never had an issue with PoL billing my card, even during the july billing screw up). I would be "ok" with using crysta, except that i can't buy the ultimate game cards here for it, and i'm not comfortable buying it online. And I'm sure as hell not using clickandbuy...I live in Canada and i'm not about to start paying a 5.9% convertion fee now that I'm actually paying less per month since the Canadian dollar is higher than the US dollar.

[Pharaun]

I'm still waiting for one of the community reps to actually post in here and give us some real feedback instead of posting in a locked sticky.

[Octaviane]

At least they posted something, good job everyone, they took note. We'll have to wait see what the result is. In the meantime, there is gonna be a Registration Server Maintenance, July 31st, the wording kinda got to me a bit.


http://forum.square-enix.com/ffxi/th...nance-(Jul.-31)

[xbobx]

they do that maint every month.

[RAIST]

Think Octaviane meant to grab this link:

http://forum.square-enix.com/ffxi/th...l=1#post158090

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.

[Twille]

At least they've acknowledged the communities wariness and dislike of the proposed new system. I sincerely hope they find an alternative. If we're lucky, an alternative that doesn't include the involvement of some disreputable 3rd party.
It'd be ideal for SE to handle this all in-house. Seems they're trying to build a platform from which they can link multiple MMOs or other games. (which was the idea behind PoL....don't see how it'll work now when it didn't before).

[Niyariko]

If SE don't wanna support the CC payment for NA and EU for their SE account, they can at least let us buy Crysta with CC directly from their own Square Enix online shop. Then at least we don't need to use ultimatepay, paypal nor click&buy. But still, they will need an auto payment feature.

SE, you have set up an online store, utilize it!!
Just a thought ...

[Malacite]

Yeah poor Matt...

I think we deserve a public apology for this similar to the FFXIV one when they introduced Yoshi P. Especially for folks like myself who've basically been playing since NA launch, paid full price for every expansion pack, bought all the add-ons etc and have enjoyed the game for years all the while having no issues with the billing.

You do not give your valued customers a back-handed slap like this SE. The sheer disrespect they've shown us by shafting 2/3 of the playerbase while giving blatant preferential treatment to the JP, is deplorable and quite frankly you all should be ashamed of yourselves.

I really don't think this is asking for too much here, it's the least we deserve. I don't want any fancy in-game "we're sorry" tokens, just a formal, legitimate apology for this unwarranted and sudden transgression.

Maybe it's just the nerd rage over Capcom getting me on edge, but I really don't care to be treated like dirt by another beloved JP company to whom I've been a loyal customer for years.

[RAIST]

Some more stories from alla with people having issues:

http://ffxi.allakhazam.com/forum.htm...3&h=50&p=5#226

My Chase account shows the Click and Buy verification charges as coming from this source: CLICKANDBUY INTERNATION LONDON CARD

I wasn't charged an international fee. It's already looking like a pain in the ass, though.

To "verify" the card they charge 2 amounts over $1 and ask for you to input how many cents over the dollar the charges were. Simple enough. It totals to $2.40. So to refund that to me they didn't credit the money back to my card. No, they just gave me $2.40 to my ClickandBuy account balance. Not where I wanted my money to go.

Oh, and what's this? Another charge for $2.40 (not in 2 $1+ charges) from them to my Chase account. Still pending. So far the free verification is costing me $4.80 until the previous $2.40 charge is transferred from my ClickandBuy account back to my Chase account, and the other $2.40 charge is cancelled (hopefully) or the same thing happens forcing me to have them transfer it back.

note that this more or less funding their C&B account, that process normally incurs the 3.9% fee everyone was initially concerned about that SE dispelled. Hopefully this ammount would be used as a partial payment towards the first billing, resulting in them just charging the card directly with no fee. Would be really bizaare if the systme first funded the account from the card to make the balance $12.95 first (charging the 3.9% fee in the process), then paying the bill. Not likely ( at least I hope)--but imagine the crapstorm that would create if it happened?



http://ffxi.allakhazam.com/forum.htm...3&h=50&p=5#230

I just had a personal experience with Click and buy.

I had setup a Click and Buy account when I started playing FFXIV. I've not played that game now for months so I finally cancelled my service with SE. I then tried to login to my click and buy account in order to block payments from that side.

On their account login, I provided my user ID and my password and was then surprised when it asked for my date of birth. I've never seen any login use a date of birth as effectively a second layer password. In general, I never provide my real date of birth to any service on the internet as it is not relevant to any commercial transaction.

Through email and phone support (over an hour on hold before getting a person), they informed me that in order to access my account, they needed me to photocopy either my passport or my driver's license, attach it to an email and send it to them as Proof of my birthdate for them to reset my account. I had sent them emails from the email account on record. I gave the agent the correct answer to my regular security question. I was even willing to verify the credit card number on the account over the phone. Nothing doing. Send copies of critical ID or GTFO.


I'm definitely not sending copies of critical identification to another country using unsecured email over the internet. On the phone, the agent also said that this same process was necessary if I needed to get any money back from Click and Buy (such as for an unauthorized charge being made to my account).

I've cancelled my click and buy account rather than send the info.

I'm going to think about this for a couple of weeks. The agent did confirm that I could, if I wished, create another account after my current one is cancelled. I could even still give them a bogus birthdate - I just need to record what I entered so I can use it as a password in their screwy system. I'm not sure it's worth it.

I'm betting that cancelling my existing account with C&B could be terminal wrt my SE account. I'm betting it's not possible now to link that to different, new C&B account now.

edit: Just noticed the post above me. Maybe I can link it to a different C&B account. I'm not sure I want to bother though.

This is just more eveidence of why people are so frustrated with this change. If they had just followed through with what we were expecting to happen (and in fact the did do for the JP) and kept our direct pay via MC/Visa in the first place...there would be no problems. People currently paying would still be paying and have a painless transfer. People who couldn't get on with the current system would now have additional options via C&B, Paypal/Ultimatepay/Crysta, and UGC card/Crysta. They would NOT be potentially loosing paying customers, AND pick up customers currently locked out of the system. Win-Win.

Let's hope SE see's the light before it's too late....

Merlin: Looking at the cake is like looking at the future, until you've tasted it what do you really know? And then, of course, it's too late.
[Arthur takes a bite]
Merlin: Too late

Excalibur (1981)

[RAIST]

umm.... soo... what does any of that epeen crap have to do with the issues of how to pay for your account?

Please, get back on topic guys.