Anyone gotten their 11th Vana,vesary codes yet?

Just wondering if they meant the Tues 10, or Wed 11, for us here in North America.

believe it stated the 10 s when they get sent out but you can expect them to be sent out over the next few days

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Originally Posted by Umichi

believe it stated the 10 s when they get sent out but you can expect them to be sent out over the next few days

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It seems reasonable that they'd have to sift through accounts and generate prize codes to those who have been during the eligible time frame. I wouldn't mind it taking like until the 12th, because that's actually a pain the rear since the system will be going through every POL account

You should have gotten the codes Tuseday.

Got mine, but gotta wait until 3PM my time before I can use it.....UGGGGGGH the waiting is KILLING ME

They should be useable right now.

Indeed they are, and have been for at least 8 or so hours.

Some issues there were, however, and some may have received extra codes, while others didn't receive enough, if at all (they have re-sent them or are in the process of it).

I haven't seen an email yet, but that's how my luck usually goes.

I got one code (for my mule account LoL! ) but not for my main account yet .-.
I am just waiting to see what happens I figured it would take time to send them out to everyone.

You can use the code(s) for either account, they aren't keyed to them.

You can redeem a code for each character and you should have gotten one for each character on the account. The issue was that some people were getting extra codes (more than they needed) while other people weren't getting enough.

I figured they were not account specific, but was going to wait to see if I got the codes for my main account first anyway. ^_^

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Originally Posted by Camiie

I haven't seen an email yet, but that's how my luck usually goes.

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In the event you received no codes, that is, none whatsoever for even one eligible account, you are asked to contact the Support Centre/Center.

So! I was just in a chat with SE support, and I had to REDO the ticket and select e-mail support for it. so FYI if you did NOT get ANY codes for your account you need to go to the forum and fill out the e-mail support form.

the support center, not the forum. Also, the update notice mentioning the code issue specifically mentions contacting email support.

So what are these codes? how do you get them / what makes you eligable?

People who had active accounts before a certain date.

Check your spam folder that's where I just found mine.

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Originally Posted by Rubicant82

So! I was just in a chat with SE support, and I had to REDO the ticket and select e-mail support for it. so FYI if you did NOT get ANY codes for your account you need to go to the forum and fill out the e-mail support form.

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I got this response from email support... WTF...

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Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thank you for contacting the SQUARE ENIX Support Center.

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I work during those hours -.-

I'd try calling a GM in game and explaining your situation to them.

thanks, considering it. Otherwise getting a root canal this week. Might just be on enough meds and crabby enough to try contacting them (god help them if they tell me to email though)

Here's what they sent me:

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Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for submitting the information you did. This issue has been escalated and we will update this ticket upon the conclusion of our investigation. We apologize about the problem and the delay in our response, please await a status update to this ticket.

Thank you for contacting the SQUARE ENIX Support Center.

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An automatic stock response, rather than something specific to what's a widespread problem they're already aware of.

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- Did not receive any campaign codes
Please contact the Support Center. We apologize for the inconvenience.
Square Enix Support Center
http://support.na.square-enix.com/main.php?id=20&la=1

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But they didn't specify how to contact them, exactly. They could've just put up a form on there you could fill out specifically regarding this issue, but NO, that would be too efficient.

My worry is this won't get rectified before the codes are no longer redeemable.

Do the codes actually have an expiration date? They didn't mention there being a time limit for redemption.
http://www.playonline.com/pcd/topics...31/detail.html
But yeah, I get what you mean and that's a legitimate concern. Especially when they still haven't updated us on this issue, and it doesn't seem any new codes were sent out to those of us that received none.

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Originally Posted by Puck

But they didn't specify how to contact them, exactly.

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I imagine they intended people to contact them by using that link, and selecting one of the contact options under the contact-section there. Not many other choice, really. ^^;

At least they got that info up on the US site. The EU ones got no word about it, so I hope no one is solely depending on that site for their official information.

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Originally Posted by Puck

Do the codes actually have an expiration date?

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Indeed they do.

Wednesday, December 13, 2014.


As I looked back into the eMail just now, for I did not remember the date exactly to conjure this answer up with, I realised something I did not before. It says 2014, and I wonder if that's correct.

December 31st of 2013 seems to be a Tuesday, so I guess it could be...

Heh, I guess I have more than an ample bit of time to decide on my second code, contrary to what I had thought (for indeed, I received the one I did not before, on 13th, as promised.


I do hope they get this sort of stuff sorted sooner, rather than later.

Talked to customer service, the guy was actually sorta helpful for once, odd for SE, but he "Escalated" the situation, said they'd fix it eventually; not holding my breath though.

They really dropped the ball on this code and the freeplay 2 weeks, which I'm also not getting.

Yea, i recall sending their support site a ticket for this a week ago now.

Claimed they had escalated it and blah blah and would address it in "Up to 2 business days". Don't know what that means to them but, that was last Thursday.

Still waiting :/

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Originally Posted by Dragoy

I imagine they intended people to contact them by using that link, and selecting one of the contact options under the contact-section there. Not many other choice, really. ^^;
.

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I did contact them using that link. Then I got an email saying I need to call them. Really, this is a known issue, why does it have to be a nightmare to get it addressed?

Still nothing. It would be nice if someone at SE spoke up about this. People are being pointed in different directions and no one's gotten a response from support that sounds remotely related to this issue. Just meaningless "escalation" all around with no actual action.

Well I got a couple of codes, technically they owe me more. I put the codes in following their procedure on site...........nothing, nada.

I successfully submitted my ticket on the 12th, and got the "escalated" response the next day. I haven't got anything since then on the matter. I sure have gotten my billing email though. I also have gotten an SE store newsletter hawking some exclusive, limited edition games. So yeah they can take my money and advertise to me, but they can't seem to send me anything that's in my favor and not their own.

I also submitted a ticket; have yet to receive my codes for my "One" eligible account... received a response that said they were looking into it but that was quite a while go.

Get off your rears SE, you got customers you just screwed -AGAIN-

What's even worse is their announcement indicates that some people got EXTRA codes and SE asked them nicely not to use them. WTF?

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- Received extra campaign codes
Please register as many codes as you require, but we ask that you discard any extra.

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Also they said the people who didn't get as many codes as they were eligible for would get more by the 13th, but that didn't seem to happen either.

Unfortunately its the weekend and Xmas is coming this week so i figure i wont see my codes for a while either.

I was browsing a thread on FFXIAH and some people seem to be getting a lot more info/support back from SE than I have. I know I'm hardly the only one that's gotten no meaningful response, but it'd be nice at least once in my life to not be way behind the curve when it comes to customer service.

I'm fairly certain my code was sent to an email I no longer have access to. Not that it matters much, the rewards from this aren't all that spectacular anyhow.

I haven't gotten my codes yet either. I just get generic responses of it being escalated. It would be comforting if they posted something on the forums or POL site officially saying they are looking into this and plan on making sure everyone gets a reward.

I have only ever used the one email. and its the email in my account and where i get my billing notices. So i dont think mine went wrong place. checked me junk and nothing. and nothing from CS except we will investigate this.

I only have one email registered with SE and this is the only email I've had trouble getting from them. I get billing emails just fine (of course). I got a newsletter advertising stuff from the SE store (of course). I get service and support emails when they bother to send them. I'm not blocking any emails at all, from them or anyone else. They aren't going to my spam folder. I'm not using a work email or one that uses special filtering server side. I just don't see any reason on my end why this should have gone wrong.

Are you supposed to get one number for your account or a number for each of the characters on your account?