Game freezing on NPCs

Issue: clicking on NPC results in NPC name flashing and game stopping.

Details: when clicking on NPC in game (Siren server), the name above the NPC will beging to flash. The expected dialogue never appears. My character is stuck (frozen)and I cannot access any menus.

Steps taken to resolve the issue: either wait, and wait, and wait, and wait or shut the game console down and do a cold reboot. And then the cold reboot does not always work.

Date and Time: Sunday, May 15 2011 1300 hours Mountain Daylight Time USA.

Frequency. About 33 percent of the time. Other times, there is a lag before the NPC dialogue appears, sometimes it's almost instantly.

Platform: PS2. Xbox 360.

ISP: Cable One high speed. 8 meg.

CATV connection.

Other: This is about the third or fourth time I have reported this issue over the past six months. It has even been reported to a GM.

Just happened again. On Explorer Moogle, North San d'oria. Sun May 15 2011 1402 hours.

And again. Moogle Crafter across from Tanners Guild in South San d'Oria. sun May 15 2011 1625 hours.

Its across ALL servers. SEs code SUCKS.

The moogle across from the Tanners Guild in San d'Oria again. Mon May 16 2011 2020 hours.