About "April Subscription Fees Waived Due to Server Downtime "

Hello,

i have a japanese pol account but since a few years i'm playing in europe (i'm italian) so i have not access to a japanese credit card.

Actually i cant use anymore an european credit card and i use webmoney to pay for my account. I pay 3 months at a time and last time was on december , so this month i had to pay again for another 3 months. Now my account say it will expire on june.

I must suppose the free month do not apply to webmoney payment but only on credit card?

Its not really a problem. the downtime was only half month so i have no problem to pay for the full month, just asking. I'm scared to do something wrong with the account management and i cant really come to japan to set it right (not now for sure) :P

I think they said if your account was active in March you will have it waived, and if you activate prior to April's normal billing time it will be waived as well. IDK if people will be able to game the system and get the free period if they register after about the middle of April though--so long as you are active before the first of April though, I think you are getting the credit.

If you paid for march no matter how you paid it, you will not pay for April.

However, If you did not pay for March you will not get April free.

as i stated, at december 2010 i paid in advance for the genuary-march period. and now i full paid in advance for the april-june period. no sign of the free month.

Quote:

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Originally Posted by Daniel_Hatcher

If you paid for march no matter how you paid it, you will not pay for April.

However, If you did not pay for March you will not get April free.

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What if he already paid for april? Which he did, btw :p.

Contact SquareEnix see if you can get them to either refund it or set it for July. You are entitled to a free month.

Quote:

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Originally Posted by Daniel_Hatcher

Contact SquareEnix see if you can get them to either refund it or set it for July. You are entitled to a free month.

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problem is, i have to contact japanese support because the pol account is japanese...here, maybe, i can found an answer by the english support ^^

I've got the same problem, I pay via WebMoney because they stopped accepting non-Japanese credit cards for payment of Japanese accounts in late-2008. I've been on WebMoney, and it is telling me my prepaid period is about to expire and to renew the funds on my WebMoney before the end of the month or my account will deactivate. When I go to check, it says I have to pay 1300-some yen in WebMoney for April, instead of being 0 yen.

I'm not fluent enough in Japanese to argue this with the Japanese support, and American support can't do anything with my account. Japanese support stopped speaking English when the game got an American release. It looks like WebMoney users aren't getting the free month.

I have no idea what to do.

I was learning Japanese in college when FFXI came out in Japan and figured it would be good practice, plus there were a lot of English-speaking importers on the forums helping with issues. Many of them are hard to find now, as they've retired. Now I haven't had a Japanese class in 6 years, due to going to school to be a computer tech, and that has eaten up a lot of my time to practice Japanese. I can no longer communicate with the support staff fluently enough to get support, and the support centers in other countries have no access to Japanese account settings.

There's also the matter fo how someone is supposed to get support without starting over from scratch if they have an account in one region from working there, being on military duty there, or just having moved to another country in the almost 9 years this game has been running. You have to make international calls for support in those cases, since your now local support center doesn't have access to your foreign account.

Accounts can be used on clients for all languages, but cannot get support in all languages. Something is wrong with this. We need shared access to the support centers, and the support centers need shared access to our accounts.

I am stuck with a Japanese address on my account, and I can't change it to a US one from having moved. So now it has to be a fake Japanese address on the account, and if I get mail needed to reactivate after a billing problem, I can't receive it or take it to a Japanese convenience store to clear the past-due charges (you cannot pay off a mischarge with a credit card on a Japanese account, you have to get a paper bill in the mail and pay it in person).

Lushipur,

Please note that the specifics for the waiving of April’s fees will vary from region to region, due to the different payment options available for each region (Japan, North America, and Europe). As such, you will need to contact the appropriate Support Center for the region of the PlayOnline account in question, if you have further questions regarding how this fee waiver applies to you.

Quote:

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Originally Posted by bungiefan

I've got the same problem, I pay via WebMoney because they stopped accepting non-Japanese credit cards for payment of Japanese accounts in late-2008. I've been on WebMoney, and it is telling me my prepaid period is about to expire and to renew the funds on my WebMoney before the end of the month or my account will deactivate. When I go to check, it says I have to pay 1300-some yen in WebMoney for April, instead of being 0 yen.

I'm not fluent enough in Japanese to argue this with the Japanese support, and American support can't do anything with my account. Japanese support stopped speaking English when the game got an American release. It looks like WebMoney users aren't getting the free month.

I have no idea what to do.

I was learning Japanese in college when FFXI came out in Japan and figured it would be good practice, plus there were a lot of English-speaking importers on the forums helping with issues. Many of them are hard to find now, as they've retired. Now I haven't had a Japanese class in 6 years, due to going to school to be a computer tech, and that has eaten up a lot of my time to practice Japanese. I can no longer communicate with the support staff fluently enough to get support, and the support centers in other countries have no access to Japanese account settings.

There's also the matter fo how someone is supposed to get support without starting over from scratch if they have an account in one region from working there, being on military duty there, or just having moved to another country in the almost 9 years this game has been running. You have to make international calls for support in those cases, since your now local support center doesn't have access to your foreign account.

Accounts can be used on clients for all languages, but cannot get support in all languages. Something is wrong with this. We need shared access to the support centers, and the support centers need shared access to our accounts.

I am stuck with a Japanese address on my account, and I can't change it to a US one from having moved. So now it has to be a fake Japanese address on the account, and if I get mail needed to reactivate after a billing problem, I can't receive it or take it to a Japanese convenience store to clear the past-due charges (you cannot pay off a mischarge with a credit card on a Japanese account, you have to get a paper bill in the mail and pay it in person).

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same boat man ;_;

i have lost more than a friend cause of the billing system ;_;

and the moderator response its nothing less than we already know...

what make me mad is that american account can be changed to european and viceversa...but from a japanese account you cant do the same...

donating crysta was a pain... i can connect my ff14 account with ff11 ... we are a second class customers -_-