Destrier Beret Redeemed but not available from Moogle

I have been unable to obtain the Destrier Beret after registering the reward code on the Square website. When I talk to the Festive Moogle in Windurst Walls I get this message:

"Festive Moogle: Hey! The MHMU has a basketful of special goodies for all brave adventurers who work hard to protect the poor little moogles of Vana'diel, kupo. Ah but it looks like I have nothing for you! Sorry!"


Platform: PC
ISP: Time Warner Cable
Type of Internet Connection: Cable
Internet Connection Speed: 20 MBPS
Date & Time: 07/16/2012
Frequency: Always
Character Name: Firstworldprobs
Race: Mithra
World: Asura
Main Job: Theif
Support Job: NA
Area and Coordinates: Windurst Walls
Party or Solo: Solo
NPC Name: Festive Moogle
Monster Name:
Steps:
1. Redeemed on Site
2. Reloaded Game Client
3. Zoned in and Out of Area

This is known by SE. They have posted already that it is a known issue and are working on it.

I am in the same boat. I submitted a ticket a week ago, got my confirmation email that it was received 5 days ago, and was told I would get a response in 2 days. Still waiting for the cap...