Yet another Destrier Beret Issue

Yup standard post, registered my code and getting nothing from the moogle. Heres the info for where it was supposed to go.

Name: Melthias
World: Asura

ive been told posting here could help me obtain my hat so anything that could be done to help would be greatly appriciated.

I hope for a swift resolution because its kinda wrong to be promised an item and not recieve it. So far ive got a month to enjoy XI and i was hoping for the hats help to get rolling.

Posted last night in the General Section:

Quote:

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[NA]Current Known Issues (Jul. 13)
We have identified an issue that is preventing players from receiving the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.

We are currently in the process of testing fixes to address this issue.

Please note that any campaign codes that have already been redeemed will not be invalidated, and will be redeemable once this issue has been resolved.

We apologize for any inconvenience this may cause and thank you for your understanding.

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And also in this section as well, currently the post right after this one:
http://forum.square-enix.com/ffxi/th...emption-Issues

Quote:

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Originally Posted by Bayohne

Greetings,

First let me apologize for the amount of time it has taken us to post a more comprehensive acknowledgement of the Destrier Beret redemption problem that players are running into.

I wanted to take a moment to refer everyone to the recently posted announcement and to assure you we are working to solve this problem as quickly as possible.



Once again, apologies for the delay in getting this information out to all of you and we appreciate your patience while we work to address the problem.

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Bolded the most important part of these notices....your code will still be valid for redeeming once they have implemented a fix for the issue.

Hello Melthias,

To be sure, we are aware of this issue and are working towards a resolution. I will, however, make note of your report and add it to our investigation.

Thank you very much for your patience and understanding, Melthias. I wish you a good day.

~GM Baudle