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  1. 07-15-2012 01:14 AM #1
    Melthias
    Player Melthias's Avatar
    Join Date
    Jul 2012
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    1
    Character
    Melthias
    World
    Asura
    Main Class
    WHM Lv 25

    Yet another Destrier Beret Issue

    Yup standard post, registered my code and getting nothing from the moogle. Heres the info for where it was supposed to go.

    Name: Melthias
    World: Asura

    ive been told posting here could help me obtain my hat so anything that could be done to help would be greatly appriciated.

    I hope for a swift resolution because its kinda wrong to be promised an item and not recieve it. So far ive got a month to enjoy XI and i was hoping for the hats help to get rolling.
    (0)
  2. 07-15-2012 02:22 AM #2
    RAIST
    Player RAIST's Avatar
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    Mar 2011
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    Bastok
    Posts
    2,563
    Posted last night in the General Section:
    [NA]Current Known Issues (Jul. 13)
    We have identified an issue that is preventing players from receiving the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.

    We are currently in the process of testing fixes to address this issue.

    Please note that any campaign codes that have already been redeemed will not be invalidated, and will be redeemable once this issue has been resolved.

    We apologize for any inconvenience this may cause and thank you for your understanding.
    And also in this section as well, currently the post right after this one:
    http://forum.square-enix.com/ffxi/th...emption-Issues
    Quote Originally Posted by Bayohne View Post
    Greetings,

    First let me apologize for the amount of time it has taken us to post a more comprehensive acknowledgement of the Destrier Beret redemption problem that players are running into.

    I wanted to take a moment to refer everyone to the recently posted announcement and to assure you we are working to solve this problem as quickly as possible.



    Once again, apologies for the delay in getting this information out to all of you and we appreciate your patience while we work to address the problem.
    Bolded the most important part of these notices....your code will still be valid for redeeming once they have implemented a fix for the issue.
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  3. 07-15-2012 08:16 AM #3
    Baudle
    Moderator Baudle's Avatar
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    Jun 2012
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    139
    Hello Melthias,

    To be sure, we are aware of this issue and are working towards a resolution. I will, however, make note of your report and add it to our investigation.

    Thank you very much for your patience and understanding, Melthias. I wish you a good day.

    ~GM Baudle
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