No Content ID?

it has nothing to do with that, if it did they wouldn't even lets us log on. im able to log on i just cant reactivate my id's keep gettin ucs-5024

Actually, it's happened to me before. I got kicked out of the game, thought it was billing, re-logged in, went right into the select screen and that's where I got the "U SHALL NOT PROCEED" message. I thought it was funny that they were actually giving me access to POL functionality, actually I thought that they had changed their policy to allow you to log into POL even with billing issues.

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Originally Posted by Schultz

TL;DR - Has anyone even thought that when you re-activated your account after the last billing cycle (March) didn't go through, that the charge for that billing cycle gets recharged next billing cycle. SE may have granted us one month free, but that does not mean your previous debts can go unpaid.

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You are absolutely right but my friend that is not the problem or the situation here , if that was the problem we wouldnt be able to log on POL with out the warning of unpaid fee's, the problem my friend is that we can not access the member ship section or content ID section to re-activate our Content ID's
I mean yeah if what ur sayin was the problem i would be happy cause atleast i could reactivate it but thats not the case.
When they did something in there billing to process a free payment they did something tweak something they shouldnt or messed something up causing this issue its clearly a problme on there end not our card or money problem.

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

Well its pretty much safe to say there not gonna be fixin this problem tonight maybe not even tomorrow you would think they would be more reporting to us updating us on the situation instead of playing here a post there a post here a post post...

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Originally Posted by Schultz

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

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no this has nothing to do with unpaid Fee's.. is what im tryin to explain they screwed something up its like we are kicked out but same time were not they did something that cancel'd some's content id's and will not allow them to get in to reactivate, so it really nothin to do with a unpaid fee

schultz, its not billing, its purely SE's fault, they posted something on the pol site. its an issue , they're working on it.

Quote:

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Originally Posted by Schultz

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

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except I've never missed a payment in nearly 5 years.

Quote:

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Originally Posted by Schultz

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

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This has happened to me every 2nd of the month for three months str8. No issue what so ever with funds. Same debit card I've paid with since 04'

Quote:

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Originally Posted by Atigeve

http://support.jp.square-enix.com/main.php?la=0&id=35

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http://support.jp.square-enix.com/ne...9b4ab2dbae9f22

Quote:

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Originally Posted by Nate

http://forum.square-enix.com/ffxi/th...s-%28Apr.-2%29

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Jhanaka and NOC_EN deserve /applause , Ahana gets /booos ...

A Monday / Tuesday wait is unfortunate.

It is nice to know there is awareness to this issue. Thank you for the useful, informative, and empathetic posts.

This just came up on Final Fantasy page:

Registration Server Technical Difficulties : Follow-up

I just logged back in and it now asked me to reactivate oO

It says I am now reactivated... new PoL mail... No Content ID error for FFXI.

I need to wait 24 hours ? oO no UCS-5024 to "Review ID". UCS-1104?

hmmm will try logging in then.

/sigh same thing they are still working on it. I am really getting tired of the whole thing in general.

/sigh

another 6 hours... and still nothing but a vague reply from a GM?

At least they are "doing something about it"

getting UCS-1104 now @,@ wth

I don't know this is bull. I hope they are learning something from this. I am going in here:
http://www.chatzy.com/144542738582

If you restart you computer than update your credit card info you can get in me and a few people from ffxiah.com tried that way and it worked :D only thing is you're gonna have to pay for april

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Originally Posted by Mikheli

If you restart you computer than update your credit card info you can get in me and a few people from ffxiah.com tried that way and it worked :D only thing is you're gonna have to pay for april

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Except for the fact that I can't even get past reactivating my ID to get to even the POL base menu.

confirmed... I went through and updated my payment info to the same cc and was able to go through everything. During the login process I did noticed that it says my content ID's were not linked to my handle and asked if I wanted to link them. Not sure if that might be a common thing that we are experienced that might have contributed to us having that problem.

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Originally Posted by Catnipthief

Except for the fact that I can't even get past reactivating my ID to get to even the POL base menu.

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I'm a little surprised your log on works for these forums.

Quote:

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Originally Posted by Winsor

confirmed... I went through and updated my payment info to the same cc and was able to go through everything. During the login process I did noticed that it says my content ID's were not linked to my handle and asked if I wanted to link them. Not sure if that might be a common thing that we are experienced that might have contributed to us having that problem.

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Did this fix UCS-1104 ?

yes.

[NA]Registration Server Recovery (Apr. 2)

We have experienced technical difficulties with the PlayOnline registration servers during the following period. These issues have been addressed. We apologize for the inconvenience and thank you for your patience.

Unfortunately, a number of customers may have had their PlayOnline IDs canceled as a result of this issue. We sincerely apologize for the inconvenience, but we would like to ask that customers affected in this way resubscribe to PlayOnline, register a method of payment and reactivate their Content IDs in order to regain access to the game. Please see below for more detailed instructions.

[Resubscribing to PlayOnline]
Logging into PlayOnline with a cancelled PlayOnline ID will bring up the PlayOnline ID reactivation screen.
Follow the instructions presented at this screen.

[Registration of Payment Method]
From the Service & Support menu, select Membership Information, and then choose the option to change your payment method. Follow the instructions presented at this screen.
* No subscription fees will be charged for April 2011 regardless of whether or not an account's payment method has been changed.

[Content ID Reactivation]
From the Service & Support menu, select Membership Information, and then choose the option to reactivate a Content ID. Follow the instructions presented at this screen.

[Date & Time]
From Apr. 2, 2011 1:00 to Apr. 3, 2011 3:00 (PDT)

[Issue Details]
Certain users may experience the following:
- Unable to log into FINAL FANTASY XI due to the system stating that you have no Content ID.
- Unable to access Membership.

[Cause]
Server program error

[Affected Service]
PlayOnline




Guess what... it's still NOT WORKING SE!

5024 still, I cannot reactivate at all.

Quote:

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Originally Posted by Flux

I'm a little surprised your log on works for these forums.

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How so ?

I guess they at least kinda care about hearing from us "customers" they need to work on the little thing called "replying and helping" part :/

followed there steps now im getting a new error telling me my passwords no good >.>

Catnip. Are you trying it from the playonline home? It wasn't for me then i did the step by step, now its working.

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Originally Posted by Kykusho

Catnip. Are you trying it from the playonline home? It wasn't for me then i did the step by step, now its working.

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I cannot get to the playonline home AT ALL.

I log in, it tells me to reactivate, it brings me to the ID reactivation menu and then BAM 5024.

I also am still getting UCS-5024.

CC payment was "updated" no problem but CC was the same. No Content ID for FFXI. "Reactivate ID" wants to charge me $16.95 USD.

Quote:

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Originally Posted by Flux

CC payment was "updated" no problem but CC was the same. No Content ID for FFXI. "Reactivate ID" wants to charge me $16.95 USD.

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do then call them Monday and demand a refund.

Quote:

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Originally Posted by Catnipthief

How so ?

I guess they at least kinda care about hearing from us "customers" they need to work on the little thing called "replying and helping" part :/

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no I meant regarding a password mismatch for your log on this forum. It seems linked to PoL especially if you have a security token.

It's still trying to charge me. I've been active for years so I doubt I don't qualify for the free month.

Quote:

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Originally Posted by Flux

no I meant regarding a password mismatch for your log on this forum. It seems linked to PoL especially if you have a security token.

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Oh my passwords are fine, I can "log on" it's just when it gets to the point of reactivating my ID I get the 5024 error, thus making me unable to reach the POL home screen, thus not allowing me to change my CC info.

I can access my FFXI content ID after a payment through "Reactivate ID". If you get 5024 still that is no good =(

Quote:

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Originally Posted by Catnipthief

Oh my passwords are fine, I can "log on" it's just when it gets to the point of reactivating my ID I get the 5024 error, thus making me unable to reach the POL home screen, thus not allowing me to change my CC info.

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same here cat not able to do anything for the error page

So the question now is ... are they going to bother trying to fix this today or are they just going to tell us information that we already know that doesn't help us at all?

It's annoying that can't get on, more annoying that they're just taunting us by telling us something we know.

A few of my friends have been able to get on, but they already had access to the POL main screen, while the rest that are locked out are not able to access the main menu of POL

Quote:

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Originally Posted by Catnipthief

So the question now is ... are they going to bother trying to fix this today or are they just going to tell us information that we already know that doesn't help us at all?

It's annoying that can't get on, more annoying that they're just taunting us by telling us something we know.

A few of my friends have been able to get on, but they already had access to the POL main screen, while the rest that are locked out are not able to access the main menu of POL

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good question somehow we need to get their attention so they see not everyone is able to get back on to do anything

Quote:

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Originally Posted by Powder

good question somehow we need to get their attention so they see not everyone is able to get back on to do anything

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i'm a little curious as to whether they are even attempting to help or just berate us about it.

Quote:

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Originally Posted by Powder

good question somehow we need to get their attention so they see not everyone is able to get back on to do anything

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There are still some of us not able to get back in the game yet as of the post that the game is fixed.

Probaly going to be 12-24hours till a reply again anyways..